Eight Homes is currently offering a $100 Prepaid Visa gift card to customers encouraging either a positive or negative review based on their build experience. This started from December 1st 2017. It is possible that reviews were written by customers who received such reward. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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MADSTERGreater Melbourne (Outer), VIC
- Verified customer
Affordable Quality & Fantastic Experience
Eight Homes journey has been quick, transparent and easy. We did had some minor bumps along the way but overall couldn't be happier.
Starting from our sales consultant Maddy Patel (What a superstar!!! - Great knowledge, customer service & experience) was very thorough and attentive to minor details. He even follows up till date.
Our contract presenter(Colleen), colour consultant (Jackie) & admin (Mariah) were absolutely great as we got the responses quite quickly. (Note: Email works better and faster, rather than phone.)
On site admin (Rach...Read more
ael) was very prompt to work with. However, the bump that we had was during construction phase as due to couple of supervisor changes, we lost a momentum of build time. They were on track to finish the house within 4 months but it still finished just under contractual time frame. But would have loved to move little sooner and save extra rent and mortgage. Overall fact is that financial cost for the build, timeline and the overall positive building experience that is what mattered for us. Would surely recommend and look at building our next one with them. Many Thanks Eight Homes Team. :)
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- Verified customer
Positive experience
The built was managed very well. The speed of the built was so good and cost was also very competitive. So overall experince was very good could not imagine it was done so quickly and quality is not bad. Just waiting on completion of works. I was very impressed with the Sales rep of Eight homes and managed everything so well for us.
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The reviewer stated that an incentive was offered for this review
AbhiGreater Melbourne (Outer), VIC
- 4 reviews
- Verified customer
Superb Job
Last year i build my house with Eight homes. I would say it is perfectly build house with very good quality. My supervisor was very helpful. As it was my first home he guided me and helped me if i have any questions and concerns. I like to mention building house with Eight Homes was great decision i did. From start to finish it was superb quality. Eight homes was upfront with cost and it does cost me extra on top of contract.
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gt2011Greater Melbourne (Outer), VIC
- 5 reviews
- Verified customer
Great Experience from pre-construction to completion of the house.
Great customer service on pre-construction all contract variations all well sorted, all documentation required from local council sorted with assistance from pre-construction staff-Nancy Huang. The construction stage also run very smooth and I received a regular update on progress of the house construction thanks to Ash - Site supervisor and Travena -on site customer services. I have built several houses always with different builder, in my opinion the 8homes finishing quality are much better compare with other builder. Also timing to construct the house (2 storey) were amazingly quick.. 5 month (actually 4 month if we exclude Christmas break). Well done guys.
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RajGreater Melbourne (Outer), VIC
- Verified customer
Good service & highly recommend
Thanks to eight homes staff for their great service as specially my online customer service specialist Stephanie & building supervisor Claude. They finished my home before time frame. But I was not happy with my sale consultant Emily, she misguided us in initial contract. But overall happy with with service & support.
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AbhiGreater Melbourne (Outer), VIC
- 4 reviews
- Verified customer
Home sweet home
I am building home with Eight Homes and it is my second home with Eight Homes. My house is under construction. Its on second stage (Frame stage) My Supervisore( Dean) providing me excellent service. Whenever i have any concerns or any questions i get answer straight away. My supervisor Dean listen to me and try to give me answer asap.he is excellent with giving me updates throughout construction. I build with them last year this is my second house with Eight homes. I was very happy with Supervisore Dean with my last construction so this time i ...Read more
ask again for the same Supervisore. My onsite customer service consultant (Travena Mani) is very help full as well. She provide me update weekly. I will highly recommend Travena as a onsite customer service consultant construction. I will recommend everyone atleast before start building with other builder pls atleast take try take opinion from eight homes.Similar opinion? Write a review on ieatwords.com.au!
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SimoneGreater Melbourne (Outer), VIC
- Verified customer
Highly recommend
Thank you 8 homes for building us a beautiful home...
Steve our sales rep was fantastic. He took loads of time to fit all our requirements into our house and made it look quite unique on the inside. We absolutely love the layout and all the special features.
Mason our site supervisor was awesome. He was always available to answer questions and looked after us and our house extremely well. He made our building experience 5 stars!
Jodie our service and warranty admin was also awesome she got back to email very quickly and was always willing to h...Read more
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AczalGreater Melbourne (Outer), VIC
- Verified customer
Great person with great personality. Maddy Patel.
Maddy patel our consultant was very good in guiding us in getting the house and design we wanted. We were very satisfied and he kept us updated with the progress of the work. The cost were also being explained with all the stages of work to be carried out. Thank you Maddy Patel for helping us through. Also a very big thanks to the Supervisor Jayaprakash in helping us and keeping us posted of the house progress.
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NickGreater Melbourne (Outer), VIC
- Verified customer
Fantastic customer service
Jarrod was fantastic with offering ideas during the sales stage and making sure all of my ideas were worked into he plan. Very friendly, great response times for any questions I had and fantastic attention to detail.
Head office team were friendly and attentive as well, but didn't have a whole lot of experience with them.
1 comment
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- Verified customer
Finally got good builder who can fulfill all needs
From the start sales person Jason explained everthing very well no miss leading infromation give us enough time to think. Then when we go for signing for contract with caitlin. She was nice and explained everything even small details. And even give advice where we can save money. So overall good experience so far.
1 comment
Lily S.Eight Homes
Hi Nikhil,
Thank you so much for your wonderful 5-star review.... Read more
We are happy to read Jason and Caitlin have helped guide you through your journey so far. We are confident this level of service will remain the same throughout the next stage of your journey. Many thanks, LilySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
JessicaGVictoria
- Verified customer
Almost a great experience
Everything was smooth sailing until I was close to completing construction. I had a great supervisor ([name removed]) who I couldn't fault. When [name removed] went on leave my job was given to his construction manager, [name removed]. Right before [name removed] went on leave we did a final walk through on 2/8 and my home was almost done, just needed some paint touch ups and caulking, I was expected to settle in 2-3 weeks.
3 months later [name removed] hadn't touched my house. All he did was ignore all communication. I spoke to him once in 3...Read more
months. I did another walk through and it looked exactly the same, paint touch ups and caulking still not done. 4 months go by and I finally settle on 29/11. The construction stage can really ruin the experience for you if you don't have the right person looking after your job. No amount of liquidated damages covers the financial loss of paying your mortgage for 3 months more than you needed to.Similar opinion? Write a review on ieatwords.com.au!
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Sarah QCentral Highlands and Goldfields, VIC
- Verified customer
I cannot wait to move into our home
My husband and I walked away from a previous builder, after having issues with trust and cost. When we went to sign our contract with the previous builder we found we had extra costs over 30k that could not be explained. This was the final straw after having lots of issues prior to that point .
Fast forward to Tayla - our customer contact at 8homes. Quick and diligent on replies, honest, full of explanation. We were instantly at ease.
1 comment
Lily S.Eight Homes
Hi Sarah,
Thanks for the wonderful 5-star review!... Read more
We're sorry to hear about your troubles with a previous builder. It's great to read you have received great service from our Pre-site team, we'll make sure to pass your kinds words onto Tayla. We wish you the best of luck with the next phase of your journey. Thanks, LilySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Amanda BGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Great experience!!
We have built the Karvan with 8homes and are so happy with the whole experience. From start to finish we got great communication between Stephanie in the office and our building manager Ian. They supported us throughout the 5months. I would definitely build again with 8homes and recommend to others.
1 comment
Lily S.Eight Homes
Hi Amanda,
Thank you so much for leaving us a 5-star review! We are very proud of our team and know that they appreciate your kind feedback.... Read more
We are so glad to hear that you would definitely build with us again! We wish you all the best for 2020 and for moving into your new home! Kindest, LilySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AileneGreater Melbourne (Inner), VIC
- Verified customer
Excited building with 8homes 2020
I would like to thank my sales consultan chris ive been dealing with him since 2018, kay in colour selection for helping and guide me to choice and also caitlin during signing contract.Im looking forward and excited for my house soon to build with 8homes in clyde north cant wait.
Thank you
1 comment
Lily S.Eight Homes
Hi Ailene,
Thank you for taking the time to leave us a 5-star review!... Read more
We are so pleased to hear that we've made this experience enjoyable for you, and that you are so happy with the service you've received so far from our sales team. We can assure you this level of service will continue as the journey progresses! We will make sure we pass your lovely words onto our team. Kindest, Lily.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
PSMJB5Greater Melbourne (Metropolitan), VIC
- Verified customer
Excited - About a New Home
We have had a fantastic experience so far- it all started @ Eight Homes at Woodlea with Jarrod, Jarrod treated us like family and made us feel so comfortable, he showed us that he cared and did not rush us in the process by answering all our questions.... could not praise him enough, thank you so much, Jarrod. Our next appointment was our color appointment with Alla again it went so smooth and easy Alla made sure we went through everything and showed us everything. After that, we saw Caithlin for the signing of our contract, she made the proce...Read more
ss so easy and not as daunting as most will imagine. Nicole Gillard has been very informative with the whole process, organizing all our appointments and keeping us in the loop with what happens next. I could not thank everyone enough !!!!!!1 comment
Lily S.Eight Homes
Hi there,
Thank you so much for leaving us such a glowing 5-star review! We are so happy to hear that you have had an amazing experience, and our team is so glad to hear that they made such a great i... Read more
mpact on your journey. We certainly are proud of our amazing staff!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
GrechGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Thanks Adam and Tayla!!!
We have had nothing but great experiences with all avenues of 8 homes. We are currently in the waiting process for our land to title but Adam and Tayla have made our experience great so far. we have felt like nothing was hidden from us and the advise we have received has been fantastic. Thanks guys :-)
1 comment
Lily S.Eight Homes
Hi Grech,
Thanks for the wonderful 5-star review!... Read more
We are so happy to hear you have received great service from our Pre-site team. We will make sure to pass your kinds words onto both Adam and Tayla. We wish you the best of luck with the next phase of your journey. Kindest, LilySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Jung-Hann L.Greater Melbourne (Inner), VIC
- Verified customer
Great service and warranty team
We had great satisfaction overall with Kim and Jim from the Service and Warranty department. Noticed some defect on the roofing recently and sent them an email. Response were received promptly and appointment for inspection was made straight away and the repair works were carried out. Overall process were done within a week, and we are happy with it.
1 comment
Lily S.Eight Homes
Hi Jung-Hann,
Thanks for taking the time to write us a wonderful 5-star review!... Read more
We are so happy to hear you have received great service from our Service and Warranty team. We will make sure to pass your kinds words onto the Kim and the team. We wish you the best of luck with your home. Thanks, LilySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Amy DongGreater Melbourne (Metropolitan), VIC
- Verified customer
Overall very good experience
I had a quite good experience dealing with 8 homes overall, starting from sales person Kym, she was very helpful and worked around with my budget and also fit the house I choose in my small block of land. My site supervisor Ash and admin lady Travena were very easy to deal with, always very quick in response. It's my first time of building a house, and I had no idea of what to do or what happens next, Travena helped me all the way through the building process to make it really easy. Ash did a wonderful job for my house and when I went for the final visit to my house with my partner, we were both amazed with result, the house just look so good and spotless clean, it's really worth more than what I paid for.
1 comment
Lily S.Eight Homes
Hi Amy,
Thanks for taking the time to provide us with a 5-star rating.... Read more
We are pleased to read your overall experience was very positive. We wish you the best of luck with your new home. Kindest, LilySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Nev DaffySouthwest, VIC
- Verified customer
Great build to call Home
We have now been in our 8 Homes build for 12 months, we requested an additional power point & it happened without issue. There has not been any other issues or defects and we are enjoying life in a good build. Communication has still been effective via Stephanie & Jason. Happy customers.
1 comment
Lily S.Eight Homes
Hi Nev,
Thanks for taking the time to rate us 5-stars.... Read more
We are pleased to hear you had an amazing experience with Stephanie and Jason from our Onsite team. We certainly pride ourselves on the quality and service of our staff. We wish you the best of luck with your home. Kindest, LilySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
PreBuild Experience
Myself and my partner are in the Pre build stages of our first home. Tayla has been great to deal with, answering all of the questions we have and has been very thorougher. So far its been a smooth process and cannot wait until the building process moves into place.
1 comment
Lily S.Eight Homes
Hi David,
Thank you for writing us a wonderful 5-star review.... Read more
We are thrilled to hear that our friendly staff members have been very helpful along the way, in particular Tayla. We are confident this level of service will remain the same as you move to the next phase. Kind regards, LilySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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Questions & Answers
Jessasked
Hi there was just wondering why my review was rejected?
1 answer
Lily S.Eight Homes
Hi Jess,
Thanks for reaching out to us.
It looks like you posted a review on our page 2 years ago, this is why your new review was rejected. Feel free to update your old review with your new comments and experiences.
Hope this helps.
Thanks,
Lily
yuehan l.asked
Does 8Homes has an escalation manager to promptly tackle any serious issues experienced by its customers while dealing with finalisation of their building contacts, especially with the post-contract-variations (PCV)? as a matter of dealing with customers' complaints and feedbacks. Thanks
2 answers
Lily S.Eight Homes
Hi Yuehan,
Thanks for reaching out to us.
Can you please email us on [email protected], with your build address and we will address this as soon as possible.
Thanks,
Lily
Dont Know.Not aware.
Crystalasked
Is 8 homes the same quality as urban edge ?
1 answer
Lily S.Eight Homes
Hi Crystal,
Thanks for your question.
Eight Homes prides itself for its streamlined building process, allowing us to deliver outstanding quality and unbeatable value, while making buying and building a new home easier than ever.
We don't compromise on quality and just like Urbanedge Homes, we pride our self on workmanship.
Please email us on [email protected], if you would like us to go through our process any further.
Kindest,
Lily
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Lily S.Eight Homes
Hi Nick,
Thanks so much for your lovely 5-star review!... Read more
It's amazing to read Jarrod has made such an impression on you. We are confident this level of service will remain the same as you progress through to the next stage. Kindest, Lily