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Reviews

(615)
(94)
(18)
(17)
(46)
  • Site Admin
    4.6 (269)
  • Timeliness
    4.4 (262)
  • Plumbing & Waterproofing
    4.6 (179)
  • Flooring
    4.7 (176)
  • Build Stage
    • Post-Construction (211)
    • Mid-Construction (108)
    • Pre-Construction (84)
  • Structural Integrity
    4.7 (191)
  • Electrical & Lighting
    4.7 (178)
  • Incentivised Review Yes (73%) · No (27%)
  • Customer Service
    4.7 (341)
  • Transparency
    4.5 (295)

MADSTER

MADSTERGreater Melbourne (Outer), VIC

  • Verified customer

Affordable Quality & Fantastic Experience

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2020
See all answers

  • Verified customer

Positive experience

published

The built was managed very well. The speed of the built was so good and cost was also very competitive. So overall experince was very good could not imagine it was done so quickly and quality is not bad. Just waiting on completion of works. I was very impressed with the Sales rep of Eight homes and managed everything so well for us.

Timeliness
Build StageMid-Construction

The reviewer stated that an incentive was offered for this review



Abhi

AbhiGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Superb Job

published

Last year i build my house with Eight homes. I would say it is perfectly build house with very good quality. My supervisor was very helpful. As it was my first home he guided me and helped me if i have any questions and concerns. I like to mention building house with Eight Homes was great decision i did. From start to finish it was superb quality. Eight homes was upfront with cost and it does cost me extra on top of contract.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2018
See all answers

The reviewer stated that an incentive was offered for this review

gt2011

gt2011Greater Melbourne (Outer), VIC

  • 5 reviews
  • Verified customer

Great Experience from pre-construction to completion of the house.

published

Great customer service on pre-construction all contract variations all well sorted, all documentation required from local council sorted with assistance from pre-construction staff-Nancy Huang. The construction stage also run very smooth and I received a regular update on progress of the house construction thanks to Ash - Site supervisor and Travena -on site customer services. I have built several houses always with different builder, in my opinion the 8homes finishing quality are much better compare with other builder. Also timing to construct the house (2 storey) were amazingly quick.. 5 month (actually 4 month if we exclude Christmas break). Well done guys.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePost-Construction
Construction End DateJanuary 2020
See all answers

The reviewer stated that an incentive was offered for this review


Raj

RajGreater Melbourne (Outer), VIC

  • Verified customer

Good service & highly recommend

published

Thanks to eight homes staff for their great service as specially my online customer service specialist Stephanie & building supervisor Claude. They finished my home before time frame. But I was not happy with my sale consultant Emily, she misguided us in initial contract. But overall happy with with service & support.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJanuary 2020
See all answers

Abhi

AbhiGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Home sweet home

published
Customer Service
Site Admin
Transparency
Build StageMid-Construction
Construction End DateJuly 2020
See all answers

The reviewer stated that an incentive was offered for this review


Simone

SimoneGreater Melbourne (Outer), VIC

  • Verified customer

Highly recommend

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2020
See all answers

The reviewer stated that an incentive was offered for this review


Aczal

AczalGreater Melbourne (Outer), VIC

  • Verified customer

Great person with great personality. Maddy Patel.

published

Maddy patel our consultant was very good in guiding us in getting the house and design we wanted. We were very satisfied and he kept us updated with the progress of the work. The cost were also being explained with all the stages of work to be carried out. Thank you Maddy Patel for helping us through. Also a very big thanks to the Supervisor Jayaprakash in helping us and keeping us posted of the house progress.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Transparency
Build StageMid-Construction
Construction End DateJune 2020
See all answers

The reviewer stated that an incentive was offered for this review

Nick

NickGreater Melbourne (Outer), VIC

  • Verified customer

Fantastic customer service

published

Jarrod was fantastic with offering ideas during the sales stage and making sure all of my ideas were worked into he plan. Very friendly, great response times for any questions I had and fantastic attention to detail.
Head office team were friendly and attentive as well, but didn't have a whole lot of experience with them.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Finally got good builder who can fulfill all needs

published

From the start sales person Jason explained everthing very well no miss leading infromation give us enough time to think. Then when we go for signing for contract with caitlin. She was nice and explained everything even small details. And even give advice where we can save money. So overall good experience so far.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review


JessicaG

JessicaGVictoria

  • Verified customer

Almost a great experience

published
Build StagePost-Construction

The reviewer stated that an incentive was offered for this review


Sarah Q

Sarah QCentral Highlands and Goldfields, VIC

  • Verified customer

I cannot wait to move into our home

published

My husband and I walked away from a previous builder, after having issues with trust and cost. When we went to sign our contract with the previous builder we found we had extra costs over 30k that could not be explained. This was the final straw after having lots of issues prior to that point .

Fast forward to Tayla - our customer contact at 8homes. Quick and diligent on replies, honest, full of explanation. We were instantly at ease.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review


Amanda B

Amanda BGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Great experience!!

published

We have built the Karvan with 8homes and are so happy with the whole experience. From start to finish we got great communication between Stephanie in the office and our building manager Ian. They supported us throughout the 5months. I would definitely build again with 8homes and recommend to others.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateMay 2020
See all answers
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review


Ailene

AileneGreater Melbourne (Inner), VIC

  • Verified customer

Excited building with 8homes 2020

published

I would like to thank my sales consultan chris ive been dealing with him since 2018, kay in colour selection for helping and guide me to choice and also caitlin during signing contract.Im looking forward and excited for my house soon to build with 8homes in clyde north cant wait.
Thank you

Customer Service
Transparency
Build StagePre-Construction
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

PSMJB5

PSMJB5Greater Melbourne (Metropolitan), VIC

  • Verified customer

Excited - About a New Home

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

Grech

GrechGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Thanks Adam and Tayla!!!

published

We have had nothing but great experiences with all avenues of 8 homes. We are currently in the waiting process for our land to title but Adam and Tayla have made our experience great so far. we have felt like nothing was hidden from us and the advise we have received has been fantastic. Thanks guys :-)

Customer Service
Site Admin
Transparency
Build StagePre-Construction
See all answers
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review


Jung-Hann L.

Jung-Hann L.Greater Melbourne (Inner), VIC

  • Verified customer

Great service and warranty team

published

We had great satisfaction overall with Kim and Jim from the Service and Warranty department. Noticed some defect on the roofing recently and sent them an email. Response were received promptly and appointment for inspection was made straight away and the repair works were carried out. Overall process were done within a week, and we are happy with it.

Customer Service
Site Admin
Timeliness
Build StagePost-Construction
See all answers
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review


Amy Dong

Amy DongGreater Melbourne (Metropolitan), VIC

  • Verified customer

Overall very good experience

published

I had a quite good experience dealing with 8 homes overall, starting from sales person Kym, she was very helpful and worked around with my budget and also fit the house I choose in my small block of land. My site supervisor Ash and admin lady Travena were very easy to deal with, always very quick in response. It's my first time of building a house, and I had no idea of what to do or what happens next, Travena helped me all the way through the building process to make it really easy. Ash did a wonderful job for my house and when I went for the final visit to my house with my partner, we were both amazed with result, the house just look so good and spotless clean, it's really worth more than what I paid for.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateDecember 2020
See all answers
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review


Nev Daffy

Nev DaffySouthwest, VIC

  • Verified customer

Great build to call Home

published

We have now been in our 8 Homes build for 12 months, we requested an additional power point & it happened without issue. There has not been any other issues or defects and we are enjoying life in a good build. Communication has still been effective via Stephanie & Jason. Happy customers.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateDecember 2018
See all answers
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review


  • Verified customer

PreBuild Experience

published

Myself and my partner are in the Pre build stages of our first home. Tayla has been great to deal with, answering all of the questions we have and has been very thorougher. So far its been a smooth process and cannot wait until the building process moves into place.

Build StagePre-Construction
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review


Page 1 of 40

Questions & Answers

Jess

Jessasked

Hi there was just wondering why my review was rejected?

1 answer
Eight Homes
Lily S.Eight Homes

Hi Jess,

Thanks for reaching out to us.

It looks like you posted a review on our page 2 years ago, this is why your new review was rejected. Feel free to update your old review with your new comments and experiences.

Hope this helps.

Thanks,
Lily


yuehan l.

yuehan l.asked

Does 8Homes has an escalation manager to promptly tackle any serious issues experienced by its customers while dealing with finalisation of their building contacts, especially with the post-contract-variations (PCV)? as a matter of dealing with customers' complaints and feedbacks. Thanks

2 answers
Eight Homes
Lily S.Eight Homes

Hi Yuehan,

Thanks for reaching out to us.

Can you please email us on [email protected], with your build address and we will address this as soon as possible.

Thanks,
Lily

Dennis S.
Dennis S.

Dont Know.Not aware.


Crystal

Crystalasked

Is 8 homes the same quality as urban edge ?

1 answer
Eight Homes
Lily S.Eight Homes

Hi Crystal,

Thanks for your question.

Eight Homes prides itself for its streamlined building process, allowing us to deliver outstanding quality and unbeatable value, while making buying and building a new home easier than ever.

We don't compromise on quality and just like Urbanedge Homes, we pride our self on workmanship.

Please email us on [email protected], if you would like us to go through our process any further.

Kindest,
Lily


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