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Reviews

4.4

101 reviews
5
(83)
4
(3)
3
(0)
2
(4)
1
(11)
  • Product Quality
    4.5 (15)
  • Return Claim MadeYes (2) · No (12)
  • Shipping
    4.6 (9)
  • Warranty Claim MadeYes (3) · No (12)
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Evgeniy S.

Evgeniy S.South East Queensland, QLD

Excellent experience for audiophile

published

I bought a hi-res player from the guys at a price two times lower than the market price, plus lightning fast and free shipping. The goods are exceptionally well and carefully packed and delivered. Highly recommend

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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俊安 朱.

俊安 朱.Sydney, NSW

Satisfied Shopping Experience

published

Good service, nice staff, friendly environment, cheapest price. Though I received the wrong item (I ordered ER4SR but got ER2XR), I still do not have any sense of unsatisfaction. I've just got the feeling that it's not too bad talking with them. If you are looking for sennheiser or etynomic (especially HD58X-same driver as HD660s, HD6XX-improvement of HD650 and ER4SR) just turn to them. You'll be so surprised that they offer such excellent prices with good service still.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Purchasedmassdrop x sennheiser HD58X
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Headphones exactly what I wanted

published

I ordered a wireless headphone set and they arrived quickly and are exactly what I needed so my husband could watch his sport and leave me in peace! Worked first time out of the box and at half the price for a similar product at our local electrical audio home appliance goods store. Very happy!

Product Quality
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Grimm

GrimmPerth, WA

  • 3 reviews

Faulty product, awful return policy

published

Terrible customer service, was looking to refund a faulty product and now over a month later I am no closer to getting the refund, they even tried to charge me for shipping since they sent the product to the eastern states and then back to W.A. I would suggest shopping elsewhere as there are plenty of other audio stores around with a much better range of products as well.



Product Quality
Shipping
Return Claim MadeYes
Denise

DenisePerth

  • 5 reviews

Excellent, excellent, excellent

published

This is the third time I have ordered from Addicted to Audio Online store and have had the same great service each time. I knew exactly which product I wanted and found it very quickly. The price was good and ordering was easy. It was posted the next day and arrived well packaged and in perfect condition. Thank you.

Astrolug

AstrolugMetropolitan Adelaide, SA

Fast, all good

published

Thanks, came in 2 days which is pretty damned good - interstate delivery. Astell & Kern SE 100 advertised as 'unboxed' but came as new - couldn't tell the difference. Saved over 1K. Really happy. Would recommend this seller.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Mark M.

Mark M.Sydney, NSW

Unbelievable price and service!!

published

From start to finish my experience with Addicted to Audio was exceptional!
I purchased a Sony 65inch LED TV, and after many hours spent searching the internet, Addicted to Audio had the best price by a long way.
There was a small issue with the delivery, which caused it to take a couple of days longer than expected (which wasn't really a big deal), but the communication I got from AtA was amazing! They phoned and emailed me every day to give me updates on the delivery.
I will definitely be using them again and cant recommend them enough to people!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Zita

ZitaSouth East Queensland, QLD

  • 3 reviews

Great service & product

published

I purchased a Bose Soundlink travel speaker, great service and communication, came in a couple of days and love the speaker, great sound. Thank you. Hope to deal with you again in the future.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Looser

LooserWide Bay-Burnett, QLD

  • 3 reviews

Tried to buy

published

Advertised headphones no stock. Offered more expensive products as replacement. Same old scam wave the bait and reel them in. Seems it is common online ploy. Would not deal again.

Return Claim MadeNo
Warranty Claim MadeNo
Product Purchased1More Triple Driver Headphones
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Oli

OliMetropolitan Adelaide, SA

  • 5 reviews

sony wf 1000xm3 earbuds

published

I was looking for new headphones and talked to the staff via email before purchasing them. They were very friendly, helpful and the product arrived very quickly. I also got a small discount subscribing to their newsletter. Highly recommended.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Gareth G.

Gareth G.

  • 4 reviews

Not interested in warranty obligations

published

Bought Shure Se 215 wireless headphones. Within 3 months corrosion was noted within the clear housing causing signal crackling and breakup. Addicted to Audio have been emailed and telephoned regarding this matter of which I am still waiting for a reply. I will be referring on to the ACCC accordingly. Shop elsewhere for audio needs.

Product Quality
Warranty Claim MadeYes

The best service and really great prices.

published

I ordered a bose speaker on Thursday morning and received an email less then 2 hours later saying the product had been shipped.
I live in a really remote part of Australia where mail can take up to 10 - 14 days to arrive.
My product was shipped express at absolutely no charge! The customer service is the best. I know where I'll be ordering electronics from, from now on!

Product Quality
Shipping
Warranty Claim MadeNo

Love how well established this company is, selling high quality products at the lowest prices. Great work.

published

Everything I received were as advertised and cheaper than anywhere else I could find.The online store was easy to navigate with a search bar to it makes it easy to find whatever you are looking for.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
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Alexey N

Alexey NBrisbane

  • 3 reviews

Awesome prices and speedy delivery

published

Ordered Sony WH-1000MX3 headphones mid-day Wednesday and it was delivered Thursday morning to QLD from VIC. The price was also 140$ lower than in Jibi Hi-Fi. Great service, highly recommend their online store!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
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Jente

JenteGippsland, VIC

Excellent customer service

published

the customer service is top notch, I had some problems and they replied within 20 minutes every time I sent an email. Also delivery is very quick. Overal I would definitely recommend this site.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35 II
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Frank D

Frank DMetropolitan Adelaide, SA

Awesome service

published

I recently purchased a pair of headphones from Addicted to Audio. Not only were they the cheapest available at the time but they were delivered to my home interstate within 21 hours. Awesome service. We’ll done Addicted to Audio. I will be recommending you to anyone who will listen.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
See all answers
Ezekiel

EzekielSydney, NSW

Top notch customer service.

published

I ordered a Schitt multibit Jotenheim in November and I had to return it due to a fault. They tried to fix it there and then, but replaced or repaired the unit instead. They kept me updated on what's going on with the unit and were extremely helpful and responsive.

I would recommend them to any future customers.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSchitt Audio Jotenheim multibit
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Cinta

Cinta

  • 3 reviews

Excellent service and delivery

published

Easy ordering, in stock and fast delivery. My order arrived in 2 working days - right on time for my daughter’s birthday! I couldn’t be happier, much appreciated.

service matters

service mattersSydney, NSW

  • 4 reviews
  • 6 likes

ACCC

published

My Mrs bought some Shure headphones, broken three times in 5 months and ACCC now involved, not a great experience for me personally.

R. Tokyo

R. TokyoSydney, NSW

  • 3 reviews

Every interaction was great!

published

These guys have to be commended for their service. Fast postage and really great to deal with either by email or phone. I had a slight issue and was sorted out to well above my expectations. Thanks!

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Questions & Answers

Tom P.

Tom P.asked

Addicted to Audio

Does Addicted to Audio sell authentic products?? Skeptical about the price difference between major retail stores.

No answers

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