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Reviews

4.4

101 reviews
5
(83)
4
(3)
3
(0)
2
(4)
1
(11)
  • Product Quality
    4.5 (15)
  • Return Claim MadeYes (2) · No (12)
  • Shipping
    4.6 (9)
  • Warranty Claim MadeYes (3) · No (12)
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Reviewer Photos & Videos

Just bought schiit audio & audio technica ath a990z cans paid for them 1630 Monday received them 091

published

Just bought schiit audio vali 2 and audio technica ath a990z cans I paid for them 1630 Mon and received them 0900 wed coincidentally I live in tas i"m normally waiting weeks for products so well done addicted to audio and i"m wrapped in the products

Bill F

Bill FBrisbane

Don't go past Addicted to Audio

published
SJW

SJW

  • 5 reviews

Awesome

published

These guys offer great prices, products and service.

I have shopped with them four times and have been amazed at their response time, shipping speed, knowledge and service.

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Paul

PaulMelbourne

  • 4 reviews
  • 1 like

Really impressed with the service

published

I bought a stereo while overseas to take advantage of a sale. I had to delay (then ultimately cancel) shipment because I was overseas and had to arrange pick up in person. They were very responsive and patient. They even agreed to match the new sale price (since the price went down even further since I bought the product).

Recently bought a unit of sonos play 1 (black) AtA delivered by express post which arrived in 2 work

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Very good speaker which I really enjoyed pairing it with another play 1, in stereo mode the separation of sound is great.

Customer service is crap! Only cares if you buying big bucks earphone!

published

Being a loyal customer is not counted with them, I bought a lot of headphones and audiophile gear from these guys but by the time I'm only buying spare tips.. Seems like they dont care much..

1 comment
Addicted to Audio
George PoutakidisAddicted to Audio
CJD

CJDMelbourne

No customer service

published

Great product but absolutely no customer service skills. Will not be returning to this store. I will be going elsewhere.

1 comment
Addicted to Audio
George PoutakidisAddicted to Audio

3 Purchases over 5 years - Faultless

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Richard

RichardHorsley

  • 9 reviews
  • 5 likes

Excellent service and price

published

I ordered a Sonos PLAY:5 speaker online on Wednesday 14 Mayember 2018 and it was delivered by Aus Post on Saturday 17 Mayember.
Cost with free delivery a 7% discount (24hr sale) was $585. At JB-Hi the same speaker sells for $735.

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Duane Darby

Duane DarbyAU

  • 3 reviews

This company takes your money and runs! AVOID!!!

published
Leon

LeonBrisbane

  • 3 reviews
  • 1 like

Excellent prices and fast shipping times!

published

I have bought a few sets of headphones and headphone amplifiers from Addicted to Audio. Every single purchase was hassle free and most of the orders arrived the following day when the order was placed in the morning. Great service and great prices!

All round excellence

published

Just bought some Bose QuietComfort 35 II headphones online. As well as the product being absolutely excellent, the price was just great, and was shipped so fast I could hardly believe it. It's not like you set yourself up for a fall, but sometimes when companies like this do the basics so well, they truly deserve the accolade. An absolute 5 out of 5 experience on all fronts - product / price / delivery. And go Bose, absolutely superior, really.

Denise

DenisePerth

  • 5 reviews

Excellent

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This is the second time I have ordered online from Addicted to Audio. Their prices and service are good which prompted my return visit. The order was despatched within 24 hours and arrived in perfect condition 2 days later. Three days all up from east coast to west coast - that is excellent.

Sculls

ScullsGreater Melbourne (Metropolitan), VIC

  • 12 reviews

Very helpful and generous with their advice

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I ended up going into the store to listen to the sound of the speakers rather than just ordering online because I wasn't totally sure of what I wanted. Glad I did as now I know what I need to build in on the future. No nasty upselling, great service, friendly guys and just all round great experience. Will certainly return. Thank you Niall :)

Blair

BlairSunshine Coast

Excellent

published

Good experience was a bit hesitant about buying online, fast postage and was cheaper than major retailer will use again

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Pat Callaghan

Pat Callaghan

  • 2 reviews

Excellent service - fast delivery

published

I rang the store to enquire about wireless headphone and although the store was closed, I left a message and Pat from the Kew store rang me back first thing the next morning and answered all my questions in regards to the best headphones for my son. I purchased online but Pat ensured the order was processed quickly and the item was shipped out that very same day. Free delivery was a bonus.
Prices were cheaper than equivalent items at other major online retailers.

Overall, I am really happy with the service from Addicted to Audio,

Excellent customer service

published

The after sales service was brilliant. I had a technical issue with a pair of headphones (within warranty) and the team took the time to identify the fault and arrange for a replacement in a short amount of time. I was provided with updates throughout the whole process.

Geoff

GeoffMelbourne

  • 2 reviews

Excellent service

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I went to Addicted to Audio in Leederville, Perth, looking for a small pair of in-ear headphones. I received exceptional service for what was not really a big sale. This is why we still need bricks and mortar shops, to try out and to discuss before we buy. My needs were listened to, and informed recommendations were offered.
Thank you!

Mike Gill

Mike GillBrisbane

  • 7 reviews
  • 1 like

Easy, easy, easy.

published

The website was very easy to use. They dispatched out item (Sonos Play 3) very quickly, and it arrived on the date promised.
Would use them again, without a doubt.

Duy

DuyWA

Permanently Attached to My New Earphones!

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Thanks Dan and the team for your amazing shop, product and service. It's always a pleasure visiting your awesome new store in Perth. I really appreciate the way you allow plenty of time to explain, explore, audition and choose the right product. My new Shure earphones are now an essential companion whenever I travel... and that's a lot!

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Questions & Answers

Tom P.

Tom P.asked

Addicted to Audio

Does Addicted to Audio sell authentic products?? Skeptical about the price difference between major retail stores.

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