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Online store, Physical storeReviewer Photos & Videos
Just bought schiit audio & audio technica ath a990z cans paid for them 1630 Monday received them 091
Just bought schiit audio vali 2 and audio technica ath a990z cans I paid for them 1630 Mon and received them 0900 wed coincidentally I live in tas i"m normally waiting weeks for products so well done addicted to audio and i"m wrapped in the products
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Bill FBrisbane
- Online store
- Verified customer
Don't go past Addicted to Audio
When you are serious about listening to HiFi music you cannot go past Addicted to Audio. This retailer has the widest range of components, brands and prices I have found in Australia. I recently purchased stereo speakers from Addicted to Audio. Before I finalised the purchase I checked a number of HiFi specialist stores to compare prices. None of the others even had the speakers I was seeking listed in their offerings and none offered to source them for me. Addicted to Audio has an excellent website which makes browsing extremely easy and purch...Read more
asing very straightforward. Finally the staff: they responded to my order very swiftly and in a friendly manner which made the transaction a delight. Providing outstanding customer service was clearly their highest priority. When there was a glitch due to a carrier failing to deliver my order to Addicted to Audio's dispatch point, the staff had it sorted out in hours. On a scale of 0 to 5 the whole organisation is definitely a 5. I cannot recommend them highly enough.Similar opinion? Write a review on ieatwords.com.au!
SJW
- 5 reviews
Awesome
These guys offer great prices, products and service.
I have shopped with them four times and have been amazed at their response time, shipping speed, knowledge and service.
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PaulMelbourne
- 4 reviews
- 1 like
- Addicted to Audio
- Verified customer
Really impressed with the service
I bought a stereo while overseas to take advantage of a sale. I had to delay (then ultimately cancel) shipment because I was overseas and had to arrange pick up in person. They were very responsive and patient. They even agreed to match the new sale price (since the price went down even further since I bought the product).
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Recently bought a unit of sonos play 1 (black) AtA delivered by express post which arrived in 2 work
Very good speaker which I really enjoyed pairing it with another play 1, in stereo mode the separation of sound is great.
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Customer service is crap! Only cares if you buying big bucks earphone!
Being a loyal customer is not counted with them, I bought a lot of headphones and audiophile gear from these guys but by the time I'm only buying spare tips.. Seems like they dont care much..
1 comment
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CJDMelbourne
No customer service
Great product but absolutely no customer service skills. Will not be returning to this store. I will be going elsewhere.
1 comment
George PoutakidisAddicted to Audio
Hi CJD,
I am sorry to hear of this experience, could you please call me to personally discuss this as it in unacceptable to me.... Read more
Kind Regards, George DirectorSimilar opinion? Write a review on ieatwords.com.au!
Heavy Metal DudeDeer Park
- Addicted to Audio
- Verified customer
3 Purchases over 5 years - Faultless
I've bought my last 3 sets of headphones from these guys over the last 5 years. Their advice has been incredibly beneficial.
As I've managed to improve my personal situation to buy better (more expensive) products, they have never taken advantage of me or tried to sell me something that i would not benefit from and still respected my budget.
Each time, i have left with a product that has elevated my musical experience to another level and also has continued to build my trust with their advice. Even when I've just general questions with ...Read more
no intention of buying they have taken the time to discuss and advise and have been happy to do so. Here's my advice, do your own research first, then take the time to go into the store, they will be patient with you (even though they can get really busy), give them feedback, be honest, they will do their best to get you where you want to be. Please dont forget that at this level (audiophile) its all down to personal interpretation and my personal stance is that these guys have never tried to sell me something i didnt want and ultimately i have had ZERO buyers remorse.Similar opinion? Write a review on ieatwords.com.au!
RichardHorsley
- 9 reviews
- 5 likes
- Addicted to Audio
- Verified customer
Excellent service and price
I ordered a Sonos PLAY:5 speaker online on Wednesday 14 Mayember 2018 and it was delivered by Aus Post on Saturday 17 Mayember.
Cost with free delivery a 7% discount (24hr sale) was $585. At JB-Hi the same speaker sells for $735.
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Duane DarbyAU
- 3 reviews
- Addicted to Audio
- Verified customer
This company takes your money and runs! AVOID!!!
I purchased a pair of IEM's from the Kew store, but what I was supplied was not identical to what I auditioned. But suffice to say, I was promised they had the same drivers and quality as the item I agreed to buy. Wrong!
I found the supplied IEM's uncomfortable ( unlike the ones I demo'd and agreed to purchase) so moved them on after approx. 1 hr of use.
Was notified ( buy the buyer 1 week later) the IEM's had both cracked in similar locations, which is un-acceptable for such a new pair of IEM's.
Addicted to Audio were contacted and th...Read more
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LeonBrisbane
- 3 reviews
- 1 like
Excellent prices and fast shipping times!
I have bought a few sets of headphones and headphone amplifiers from Addicted to Audio. Every single purchase was hassle free and most of the orders arrived the following day when the order was placed in the morning. Great service and great prices!
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- Addicted to Audio
- Verified customer
All round excellence
Just bought some Bose QuietComfort 35 II headphones online. As well as the product being absolutely excellent, the price was just great, and was shipped so fast I could hardly believe it. It's not like you set yourself up for a fall, but sometimes when companies like this do the basics so well, they truly deserve the accolade. An absolute 5 out of 5 experience on all fronts - product / price / delivery. And go Bose, absolutely superior, really.
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DenisePerth
- 5 reviews
- Addicted to Audio
- Verified customer
Excellent
This is the second time I have ordered online from Addicted to Audio. Their prices and service are good which prompted my return visit. The order was despatched within 24 hours and arrived in perfect condition 2 days later. Three days all up from east coast to west coast - that is excellent.
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ScullsGreater Melbourne (Metropolitan), VIC
- 12 reviews
- Addicted to Audio
- Verified customer
Very helpful and generous with their advice
I ended up going into the store to listen to the sound of the speakers rather than just ordering online because I wasn't totally sure of what I wanted. Glad I did as now I know what I need to build in on the future. No nasty upselling, great service, friendly guys and just all round great experience. Will certainly return. Thank you Niall :)
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BlairSunshine Coast
Excellent
Good experience was a bit hesitant about buying online, fast postage and was cheaper than major retailer will use again
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Pat Callaghan
- 2 reviews
- Addicted to Audio
- Verified customer
Excellent service - fast delivery
I rang the store to enquire about wireless headphone and although the store was closed, I left a message and Pat from the Kew store rang me back first thing the next morning and answered all my questions in regards to the best headphones for my son. I purchased online but Pat ensured the order was processed quickly and the item was shipped out that very same day. Free delivery was a bonus.
Prices were cheaper than equivalent items at other major online retailers.
Overall, I am really happy with the service from Addicted to Audio,
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Excellent customer service
The after sales service was brilliant. I had a technical issue with a pair of headphones (within warranty) and the team took the time to identify the fault and arrange for a replacement in a short amount of time. I was provided with updates throughout the whole process.
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GeoffMelbourne
- 2 reviews
- Addicted to Audio
- Verified customer
Excellent service
I went to Addicted to Audio in Leederville, Perth, looking for a small pair of in-ear headphones. I received exceptional service for what was not really a big sale. This is why we still need bricks and mortar shops, to try out and to discuss before we buy. My needs were listened to, and informed recommendations were offered.
Thank you!
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Mike GillBrisbane
- 7 reviews
- 1 like
- Addicted to Audio
- Verified customer
Easy, easy, easy.
The website was very easy to use. They dispatched out item (Sonos Play 3) very quickly, and it arrived on the date promised.
Would use them again, without a doubt.
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DuyWA
- Addicted to Audio
- Verified customer
Permanently Attached to My New Earphones!
Thanks Dan and the team for your amazing shop, product and service. It's always a pleasure visiting your awesome new store in Perth. I really appreciate the way you allow plenty of time to explain, explore, audition and choose the right product. My new Shure earphones are now an essential companion whenever I travel... and that's a lot!
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Questions & Answers
Tom P.asked
Does Addicted to Audio sell authentic products?? Skeptical about the price difference between major retail stores.
No answers
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George PoutakidisAddicted to Audio
Hi Ding, I am very sorry to hear this and in fact someone spending $5 is just as important.
George DirectorCan you please call me to discuss further. (Tues to Sat)
Thank you... Read more