Arthur, the manager of Addicted to Audio Sydney, always provides great service. He always greet each customer with polite, cheerful and appropriate manner. He tries his best to meet each customer's needs and wants.

At the Sydney/Newtown outlet, Arthur and Theo were magnificent in dealing with my sales enquiry and, crucially, the after sales care. My Rega RP2 turntable had a loose copper connector that attaches to the cartridge. I did not bring it back to the shop immediately as it was functioning okay. Realising a variable sound quality after about a month, I went to adjust the alignment of the cartridge but 1) there was feedback through the speaker and 2) the copper clasp then came off! It transpired that the tonearm was faulty and the cartridge. Addicted to Audio replaced both as faulty products for brand new ones. First class customer service when, at that stage, I had lost all faith in the product.

Melbourne office has been fantastic with the ordering. I have bought two items from them over the years and the delivery was fast and prompt. The only bad thing I could say that the staff at the Sydney showroom in Newtown was not very knowledgeable regarding price, product and stock availability. So I just rang the Melbourne office and did the transaction over the internet.

I have recently bought a hi fi system from this shop in Newtown. They were very helpful & I was very happy with the service I received. I would definitely go back there in the future & I would highly recommend anyone to go & have a look if they are thinking of buying a hi fi or associated equipment.

I have been a customer of A2A since 2013. Product purchase history includes headphones/DAC/amp/speakers.

From a service point of view, I've experienced nothing but superb pre and post sales service. George and Guillaume are some of the most friendly, patient and well-informed audiophile retailers I've had the pleasure of dealing with.

As somebody who frequently shops online and imports products from the US, I believe their pricing has always been fair (there's unfortunately always a price doing business in Australia...).

Am more than happy to recommend them for repeat business.

I called and they confirm the unit is available, when I arrive, only a demo unit was there and they said either purchase that or wait for two days for the new stock to arrive! I spent an hour travelling to no avail! Staff was not even apologetic. I hate that blonde bearded guy who just ignored me when he realised I am disappointed and just talked to the other customer.

Update: I bought a pair of Sonos one. I called prior going to the shop. The guy before was gone. The new sales people there are very friendly and engaging so I upped my rating.

Twice ordered an item to then be advised no stock and offered alternative - but only after chasing up on status . I have purchased item and had delivered fine but 1/3 purchases is not a good strike rate.

Sold an item that was out of stock by both the retailer and the importer. Kept lying about the due date so I wouldn't cancel the order. Also more expensive than others but they were honest and stated that the product as out of stock.

Normally a lot of squeaky wheels, bother to put reviews. Ordered via there E shop, Slick service, overnight delivery interstate cant ask for more. Cheers

I've always been much more likely to buy grey import stock since audio products can have an insane mark up from Australia retailers.
These guys had a pretty good price on the Fulla Schiit AMP/DAC that I was looking for.
Bought on short notice and it arrived in 2 days to Sydney suburbs.
Very impressed, will certainly shop again.

For anything away from the mainstream, but the very best of quality, this place is the greatest. Customer service is top class as well as pricing. A shop run by real audiophiles for audiophiles.

After explaining the need for a set of Sennheiser headphones ordered online and on a public holiday, to be delivered to a small town in CQ, the team at Addicted have pulled out all stops to have them arrive in 24hrs.
Fantastic work by everyone in Team to make it happen.

Bought a pair of headphones. Postage is incredibly fast - I placed an order in the morning, and received it the next day.

Received Senn Wireless Momentums $200 cheaper than anywhere else. Website is well laid out and their range is fantastic. Don't go past these guys, they know what they're doing.

I am very impressed wit the speed of delivery.ordered headphones mid afternoon and they arrived in southern Tasmania next morning. If I need anything else electronic I will look here first.