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Reviews

2.8

31 reviews
5
(12)
4
(0)
3
(2)
2
(4)
1
(13)
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Ok if it’s online

published

Myair installed for 2years now and I have to turn off at mains at least once a fortnight to reboot the system......never had an Android based tablet before but I find it very unresponsive to the touch.....positives only just out weigh negatives!
I could NOT recommend this product due to its instability....and of course it’s always down when your coming home on a freezing cold or stinking hot day and you can’t turn it as you leave work. The positive is that it’s great to be able to adjust each rooms temperature from my smart phone.

Annoyed Customer

Annoyed CustomerMelbourne

  • 2 reviews
  • 3 likes

What a unrealiable System!!!

published

Using MyAir4 for almost 3 years. Never working as what it supposes to do. Connection drops while not at home, control panel (tablet) played up couple times, in two occassions couldn't even turn the cooling off and needed to climb up to the roof to turn the system off, connect and disconnect the etherrnet cable. Not recommended.

Erich

ErichMelbourne

Software and service is a joke

published
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Unprofessional and poor business practices

published

Contacted in 2017 about a ducted system for my new house build in North Queensland and was given a very thorough quote after a lengthy conversation. This year, right when my house build commenced they pulled out of the job and gave me no reason why, leaving me without an air conditioning system and scrambling to find another. Very unprofessional and poor business practices.



Wary

published

We had our system installed early November 2017, Dec xmas, controls don't work, we have to go outside and turn the machine off and on now control over what is being airconditioned. Technician came out today put new controls up and guess what three hours later they are not working.

Good Customer Service

published

While we had some issues with the software updates deleting all our zones. When he customer service person called he was very helpful in making sure that everything was done correctly and working properly, even fixed somethings that the installer had missed. It was nice to actually receive "customer service".

Wonderful Product

published

I can't believe how effective this product is when using the sensors. I was pretty skeptical before having one in my own home, but now I cant live without it. Fantastic!

nwck1

nwck1Warwick

  • 6 reviews
  • 8 likes

Poor Customer Service

published

I installed myair 5 system through the builder. At the start, zones didn't work properly. When 1 zone on, several others working. When I informed the issue to Technician he didn't accept and finally he agreed to come and checked. He came 4 weeks later and identified that the system installed incorrectly and 2 motors has been crashed. If anyone installed this in Toowoomba area, I recommend to check and ensure zones working properly before warranty expire. Even these motors crashed within the warranty they metioned I have to pay for the labour. At the end builder paid for the labour. I believe that the system is working well if it is properly installed.

Simply love the MyAir

published

We have a contractor fit the MyAir5 to our houses existing ducted system. It fixed all the temperature problems the original installer left us with. We can now have all the kids happy in their rooms upstairs, and I can control it all from my mobile anywhere. Simply love it - thanks Grant from Aircon Solutions

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A total loss

published

The Advantage Air system I have has been a total lemon ever since it was installed. Numerous repairs under warranty. Now impossible to get any one who will repair the system or even make suggestions.. Currently not working. .

Richard Purdon

Richard PurdonPerth, Western Australia

  • 6 reviews
  • 5 likes

An example of poor service

published
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Questions & Answers

boomer

boomerasked

My ducted advantage air conditioning unit does not want to start ex: cooling or heating, the sensor is faulty I need to replace it, question: where is it on the outside unit? 14.7 kw model K-AACV-5 can you tell me

No answers
Elle

Elleasked

When installing ducted air does it have to be done by a certified aircondioning installer or can an elcetrician do it and does it have to be signed off by BCC if its a new build?

No answers

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