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Ok if it’s online
Myair installed for 2years now and I have to turn off at mains at least once a fortnight to reboot the system......never had an Android based tablet before but I find it very unresponsive to the touch.....positives only just out weigh negatives!
I could NOT recommend this product due to its instability....and of course it’s always down when your coming home on a freezing cold or stinking hot day and you can’t turn it as you leave work. The positive is that it’s great to be able to adjust each rooms temperature from my smart phone.
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Annoyed CustomerMelbourne
- 2 reviews
- 3 likes
What a unrealiable System!!!
Using MyAir4 for almost 3 years. Never working as what it supposes to do. Connection drops while not at home, control panel (tablet) played up couple times, in two occassions couldn't even turn the cooling off and needed to climb up to the roof to turn the system off, connect and disconnect the etherrnet cable. Not recommended.
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ErichMelbourne
Software and service is a joke
A year ago Comfyfirst Airconditioning in Melbourne who must have bought my controller produced by Advantage Air (MyPlace) from the Advantage Air agent in Melbourne called MyHomeHub installed a product called MyPlace to my two independent heating and cooling systems (Lennox equipment). This system supposed to control 5 zones on my upstairs system and two zones on my downstairs system proofed to be completely unreliable. It often does not respond to the App which comes with it, the downstairs system controller tablet went black and can’t be resta...Read more
rted. service from comfyfirst rude and unprofessional. Avoid them and there products like the pest. I am most likely have to take them to court to recover my money and get a reputable company replacing this rubbishSimilar opinion? Write a review on ieatwords.com.au!
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KierenAU
Unprofessional and poor business practices
Contacted in 2017 about a ducted system for my new house build in North Queensland and was given a very thorough quote after a lengthy conversation. This year, right when my house build commenced they pulled out of the job and gave me no reason why, leaving me without an air conditioning system and scrambling to find another. Very unprofessional and poor business practices.
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Wary
We had our system installed early November 2017, Dec xmas, controls don't work, we have to go outside and turn the machine off and on now control over what is being airconditioned. Technician came out today put new controls up and guess what three hours later they are not working.
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Good Customer Service
While we had some issues with the software updates deleting all our zones. When he customer service person called he was very helpful in making sure that everything was done correctly and working properly, even fixed somethings that the installer had missed. It was nice to actually receive "customer service".
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Wonderful Product
I can't believe how effective this product is when using the sensors. I was pretty skeptical before having one in my own home, but now I cant live without it. Fantastic!
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nwck1Warwick
- 6 reviews
- 8 likes
Poor Customer Service
I installed myair 5 system through the builder. At the start, zones didn't work properly. When 1 zone on, several others working. When I informed the issue to Technician he didn't accept and finally he agreed to come and checked. He came 4 weeks later and identified that the system installed incorrectly and 2 motors has been crashed. If anyone installed this in Toowoomba area, I recommend to check and ensure zones working properly before warranty expire. Even these motors crashed within the warranty they metioned I have to pay for the labour. At the end builder paid for the labour. I believe that the system is working well if it is properly installed.
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Simply love the MyAir
We have a contractor fit the MyAir5 to our houses existing ducted system. It fixed all the temperature problems the original installer left us with. We can now have all the kids happy in their rooms upstairs, and I can control it all from my mobile anywhere. Simply love it - thanks Grant from Aircon Solutions
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A total loss
The Advantage Air system I have has been a total lemon ever since it was installed. Numerous repairs under warranty. Now impossible to get any one who will repair the system or even make suggestions.. Currently not working. .
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Richard PurdonPerth, Western Australia
- 6 reviews
- 5 likes
An example of poor service
A few years ago I installed an Advantage Air Ducted system. This company is headquartered in the city that I live in. I remember thinking that it would be a good idea to use a local firm as this would improve the prospects for maintaining the system over time. For a while this seemed to hold true, which was a good thing as the system failed quite a few times and despite the fact that on each occasion it was a non critical part which failed, the system always stopped working in its entirety.
Now Advantage Air have stopped holding parts f...Read more
or this type of system and they are refusing my request for assistance in restoring my system to working order. My repair does not need any spares and I have pointed this out, but they still refuse to even discuss repairing this system. It worked, for a while Had to scrap when it should have had much more life in it.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
boomerasked
My ducted advantage air conditioning unit does not want to start ex: cooling or heating, the sensor is faulty I need to replace it, question: where is it on the outside unit? 14.7 kw model K-AACV-5 can you tell me
No answers
Elleasked
When installing ducted air does it have to be done by a certified aircondioning installer or can an elcetrician do it and does it have to be signed off by BCC if its a new build?
No answers
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