I’m waiting more then 14 working days for my claims. Nobody answered for my additional questions. NOTHING!!!! This is very disappointing. You are breaking insurance code and customer service is very bad.

I had this insurance for 7 years and my experience was alright. They covered most things that medicare would. The claim system was annoying though. Bad enough that you had to pay everything out of pocket and then claim it back but the claim form was a pdf that couldn't be edited so you had to print it out, fill in all your details (for every single claim), sign it, scan it and submit it. I felt that they made this extra difficult so that some people might not bother to submit a claim because it's too much of a hassle. It can't be so hard to set up a simple online claim system like everyone else.

I had taken overseas visitors insurance for 2 visitors. They were not sure how they will stay for and so I had monthly payments options. After 2 months visitors decided to go back and I called to cancel policy but they said I have to give them atleast 30 days notice for cancellation and charged me $280 for nothing.
It was daytime robbery.
Would never recommend to anyone.

I am paying 75$ a month and it doesn't cover anything (unless you admitted to the hospital or die) so can't comment on the process of lodging the claim - hopefully I won't have to do it
Service is terrible - they say they answer emails within 48 hours but it never happens. Even when they respond - sometimes it seems they haven't even read your questions properly...
Tried to call for 40 mins just now - they hang up! Called OSHC department - they haven't enen listened to me explaining the situation; transeferred the call to OVHC (who hang up again)

Claim process needs to be made electronic so that hard copy stuff could be avoided.
Medication cost coverage should be improved as currently the policy is hardly covering anything.

Thanks for Support.

Perfect for overseas visitors on a short term visit upto a year. Easy to set up and simple terms and conditions while offering good value and great benefits. Happy with it both times I took it out for parents visiting.

Changed the frequency to Monthly, but still showing annually. Tried it few times but just wouldn't work. Kept pushing the date a day further every single time. Just fed up

Bought a standard OVHC policy for me and my wife for our 18 days visit to Australia as tourists. Easy to set up(like most others). Coverage was for AUD 1 million for each of us, both of us being over 70 years of age(unlike most other companies which cover up to a max of only USD 50,000 for senior citizens, if at all). Reasonably priced, and no fine print hidden clauses.
Luckily neither of us faced any medical situation during our stay which required treatment/hospitalization. So can't comment on how reasonable and prompt settlement of claims are.
Would certainly take out an Allianz OVHC policy if I visit Australia again.

I like how you can use your membership as bulk billing service at their participating GP network, you don't have to pay anything upfront and no hassle of making claims. Easy and Awesome!! Only thing would like to suggest to give option to suspend policy if visitor going back temporary instead of cancelling the policy.

I was very upset, when I come to know that there is no suspension of policy allowed in allianz. At the time of taking the policy policy number: 6136750. for my FATHER- nobody told me about that. Now I come to know I need to continue paying the premium of the policy to avoid the waiting period as my father will be overseas as no suspension allowed. policy number: 6136750.
Not happy with the tricks allianz did with me, as i need to pay the premium even if my father will not be here. One of my friend has BUPA - COVER for his father and he suspended the policy and continue when his father is back.
This way ALLIANZ will loose all future customers and existing one also

I paid for nearly a year my visitor health cover which I made barely 3 claims with extremely delays in the money refund about a month waiting,blast week a got a call from one of their awfully mannered costumer service telling me they won be able to provide more awful service as Im a visa dependant and I need to convince my partner to pay for it too that I could take my money and go somewhere else, is this even legal to being treated like this I feel scammed .also the money rebate it's not even worth it so save your money and travel

Thanks, did not want to use insurance though I have to have a visitor cover -a visa condition. Just a another way of making tourists spending in country, no value

Not value for money. Stayed for 8 months. Most of the ailments are in 12 month waiting period for Visitor visa which is max 12 month stay. I see this is as dodgy as no one met this condition.

Value for money and easy to set up. Will select the same for my parents next visit too.
The lady who helped via the phone was really helpful and efficient to set up the account..

Easy to set up insurance. Resolve the claim efficiently, responding quickly. Nice staff there help you out. Feel worthy to purchase it from allianz. Good experience so far with allianz.

Value for money Was satisfied with the Insurance cover I got Alll well wont and I went away without any wrong with my health Will choose again if I have to visit Austria again Good staff Very helpful Thanks

I visited them at their La Trobe on campus office for some claims and met Oshc rep Vaibhav, he helped me in processing my claims and explaining about the policy.

One claim has taken over 8 months to be paid and is still not sorted despite multiple calls and emails to the company. Each staff member gives conflicting information and doesn't help with the problem.