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- Overseas Visitors Health Cover (OVHC)
- Verified customer
Very slow response time
Emails are not responded to in a timely fashion. Reimbursement of out of pocket expenses is usually by check or sent to Australian bank accounts, which are not viable options for most visitors. ACH requests to the visitors home country are penalized with a $20.00 fee and are not sent in a timely fashion. No one is able to give a date of when the ACH will be processed. Allianz sent a check to an Australian address after they were informed I was no longer in Australia. They said they would stop payment and send the ACH as originally requested. It...Read more
has been more than a week and no ACH has been processed and no response has come to my emails. Most services demand pre-payment, this is unrealistic when you don't know how many months it will take to be reimbursed!
1 comment
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Richard OduorPerth, WA
- 2 reviews
Nightmare!!
Ages for call response, then pay FIRST and claim later. Whats covered? Ask your doctor!! Really!!! Had to cut short visit and rush back home for treatment taking radiology & lab request with him. Omg!!!
1 comment
Allianz PartnersAllianz Global Assistance
I'm so sorry to hear that Richard. I will contact you via private message to see if there's anything I can do to assist. Kind regards, Tegan
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MarkWimmera, VIC
Service not used.
My girlfriend visits Australia often, usually for 3 months at a time. We have taken out a policy with Alianz a number of times and have yet to use it. Maybe you should offer a discount at the end of policy for people such as us!
1 comment
Allianz PartnersAllianz Global Assistance
Hi Mark, thanks for the review and your feedback - we appreciate it. Kind regards, Tegan
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Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance
Know better, choose better.
Helpfull
very helpful and I always use it everytime I was in overseas (Australia) . Quick response when call Allianz for terminate. I will recommended to all my friends and family . Easy to set up
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for the recommendation Nico. Kind regards, Tegan
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Lyn L.Sydney, NSW
- Overseas Visitors Health Cover (OVHC)
- Verified customer
The service is terrible, won't choose them again
My dad had an eye surgery cost 6 thousand dollars, they only paid one third of the amount for us. Plus they keep asking for all sorts of documents here and overseas to proof it's not a fraud. So fed up with them after all these.
1 comment
Allianz PartnersAllianz Global Assistance
Hi Lyn, I'm sorry to hear about this. I will send you a private message to follow up for further details. Kind regards, Tegan
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- Overseas Visitors Health Cover (OVHC)
- Verified customer
the service is very professional and fast response
The coverage is of good value and superb quality of service. In addition, it is very flexible when I need to terminate. The phone service is easy to access and communication is comfort.
1 comment
Allianz PartnersAllianz Global Assistance
That's so great to hear Pinhao! Regards, Tegan
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ZurghamCentral Highlands and Goldfields, VIC
It was very nice and didn’t have any issue
Yes it was of good value .worth spending and it was very easy set up. Customer service team was very helpful.
No didn’t made any claim
I am using it for a year
1 comment
Allianz PartnersAllianz Global Assistance
That's so great to hear Zurgham! Regards, Tegan
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Experience with Allianz
I've just paid insurance charge for last two years but haven't got a chance to get any service. Thanks to god for keeping me healthy. But I can tell that Allianz is a good company from the fact that a friend of mine who was hospitalized in Footscray hospital got all his surgery cost recovered within a two weeks of time. And it also has a lot of pharmacy associated with it where my friend got free dressing service.
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for the feedback Sahil! Kind regards, Tegan
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YawarSouth Australia
Happy to use Allianz !!!
I have used the Allianz OVHC for my father and mother. My father had to be admitted to the hospital and Allianz covered the major cost without making any problems for us as it was not the pre-existing condition. For my mother, insurance was hardly used in her stay and now when she is left, I had to terminate it.
I am definitely not happy about it as I learnt that in other insurance covers you can start freeze it when parents leave the country and its possible for 9 months. You can pay 1 month to keep the service active, in this way you do not...Read more
lose the waiting period. I am really disappointed that after paying for about 6 months, I will need to restart her cover from scratch when she will come back next year. This might be the only reason why I will not choose Allianz for her next visit. My father is still here and I using Allianz for his cover. November 5th 2022 Update: Allianz Overseas visitors Health cover is great. I selected Allianz OVHC for my parents when they were travelling to Australia earlier this year. The reason to select them was a nice chat with their staff on the phone. Unfortunately, my father had to go through a major surgery while he was in Australia and thankfully Allianz covered all the major costs without bothering us as we were already quite worried about his health. My father has been visiting specialist doctors and its also covered. It will be much better to have insurance cards to some or all of the payments can be made directly. Also insurance card does not work at the laboratories which should help as well.1 comment
Allianz PartnersAllianz Global Assistance
Thanks very much for the feedback Yawar, I have shared it with our team. Kind regards, Tegan
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Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance
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JaniceWestern Australia
Dont even deserve one star! Out of my $92.50 for pathology i only claim $29.50 back.. not even 50% of my spend..
Dont even deserve one star! Out of my $92.50 for pathology i only claim $29.50 back.. not even 50% of my spend.. What a useless medical insurance. What’s a waste of time!
1 comment
Allianz PartnersAllianz Global Assistance
Hi Janice,
Thanks for sharing your feedback and I'm sorry to hear you were disappointed with your OVHC claim outcome. I will be in touch with you to follow up on this.... Read more
Kind regards, TeganSimilar opinion? Write a review on ieatwords.com.au!
PaulinaGreater Melbourne (Metropolitan), VIC
Excellent value and service
Great value - much cheaper than other providers for what was covered. When my dad was admitted to hospital they were very helpful and clear on what I need to do. The claims process was simple and there were no issues. We are very happy and will buy again when my parents visit.
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for the review Paulina! Regards, Anthony.
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dinyaDoonside
No service at all and just kept the money and not even providing a membership card .
No service at all and just kept the money and not even providing a membership card .
The Govt should take the money and provide a better insurance for people .
Rip off price and not covered for GP visits but they want money because they can due to Govt conditions on the visa
1 comment
Allianz PartnersAllianz Global Assistance
Hi Dinya, I'll be in touch with more details. Regards, Anthony.
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Worst
Bad experience and worst costomer servicebi could not say it . terrible service and communication and they don't trust their customers fraud business and cover need to choose CBHS Membership for
1 comment
Allianz PartnersAllianz Global Assistance
Hello Anas, I'll be in touch with more details. Regards, Anthony.
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terrible company hard to get claim
I have been with Allianz more than 10 years. Since last 2-3 they have been providing terrible services. Specially, when I launched claim they were keep asking back dates documents which I dont suppose to provide them. I claimed my medical expenses which was on 2018 but they need my visa in between 2013-2016. Today I replied back email and mentioned clearly if you keep doing to avoid not accepting claim. I have to informed ombudsman resolves disputes. Please be aware they are
1) Hard get claim
2) Unprofessional employees because they are handlin...Read more
4 comments
Allianz PartnersAllianz Global Assistance
Hi Amit, I'll be in touch with more details. Regards, Anthony.
OSHC Policy: WEB35575859HON
OSHC Claim number: 18570245... Read more
OSHC Claim Details: Date of service:22/02/2018 Invoice # 5395200 Items Claimed/ Service Provided: Item 55036 Claimed amount: $135There are more claims but I need to find out other claim numbers. I have sent you all such information before but still waiting for the response. I don't understand how Allianz complaint team handle s... Read more
uch things. It has been gone through for a really long time now.Similar opinion? Write a review on ieatwords.com.au!
MESSydney, NSW
- 2 reviews
- 2 likes
No refund if cancelled within a month
While I was happy with the policy, I was shocked when I called to cancel my membership after we left Australia. I was on the visitor policy for 6 months initially but kept extending it on a monthly basis until I decided to extend for 2 months. However, we had to leave earlier than anticipated. So I called Allianz customer service to let them know that we are leaving earlier and cancel my policy. However, to my complete surprise, I was told that a refund cannot be issued because the end date of the policy is less than a month away. This is a rob...Read more
bery in daylight, I think. While I am no longer in Australia to use the policy, why should I pay for it? Allianz did not care about my situation and did nothing to help. If you have any uncertainty in your stay duration, please be aware of their strict and unfair terms and policies with cancellation.1 comment
Allianz PartnersAllianz Global Assistance
Hi Meead, I can't comment on the specifics of your policy, but I'll be in touch with more details. Regards, Anthony.
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Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance
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Pathetic Experience
Trying to buy policy for last 2 weeks not going through, called customer care didn't help, they promised to call back as the server was down, but never did. Pathetic experience
1 comment
Allianz PartnersAllianz Global Assistance
Hi Chanpreet, I'll be in touch with more details. Regards, Anthony.
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Dilbir Singh SethiGreater Melbourne (Outer), VIC
Good for value
Reasonable price, Good for money, only drawback is that u have to pay whole premium upfront, they must have option for month to month payment, Sometime it hard for pay 12 month upfront.
1 comment
Allianz PartnersAllianz Global Assistance
Hi Dilbir, thanks for the comments. I'll pass it on to our team. Regards, Anthony.
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If You Have It, You Most Probably Won't Need It.
But look at the consequences of the other way around.
Fortunately I didn't even have a headache while in Australia, but where would I be if I had a heart attack??
The product was very reasonably priced at approx $100 per month. Cheap for peace of mind.
I am very happy to use the service next time that I travel.
1 comment
Allianz PartnersAllianz Global Assistance
Hi Phim, thanks for the comment! Regards, Anthony.
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Ankur J.Sydney, NSW
Value for Money
Its good cover and had peace of mind. I only used GP once and it was smooth experience.
I wish it could include Remote GP Assistance as well, which would porvide more value
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for the review Ankur! We do have a Remote GP service on most of our plans (all except the budget plans) which is called Doctors on Demand. Regards, Anthony.
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Princy P.
- 2 reviews
Useless
I was with this insurance last 2 years Its cheap but waste of money, claim process taking ages.... please dont take it .terrible experience tgay saying 72 hrs to process snd giving the answer but thats fake.
1 comment
Allianz PartnersAllianz Global Assistance
Hi, I'll be in touch with more details. Regards, Anthony.
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Questions & Answers
Lauraasked
We have extended their policy until the 06 06 2020. Why did I receive this feedback?
1 answer
Allianz PartnersAllianz Global Assistance
Hi Laura, I'm sorry I don't understand your question. Could you please clarify? If you have any questions about your policy you can call us on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan
jicanghaiasked
My last insurance expired on 4.10. When I bought it again today, it reminded me that the purchase was unsuccessful. What is the reason?
1 answer
Allianz PartnersAllianz Global Assistance
Hi there, for policy enquiries, please give us a call on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan
EMKasked
My visa as not approved, and I as unable to come to Australia .
I have been informed that my visa, may be approved in November 2020, after the COVID-19 crises
Will I be able to transfer my travel insurance period coverage, to November 2020?
1 answer
Allianz PartnersAllianz Global Assistance
Hi there, I can't make any policy changes via Product Review but I've provided our contact details below when calling from outside Australia, as well as a link to our online contact form if you would prefer to email us. Hope this helps! Kind regards, Tegan
General enquiries
From overseas
+61 7 3305 8833
8.30am to 5:00pm AEST (Australian Eastern Standard Time), Monday to Friday
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Allianz PartnersAllianz Global Assistance
Hi Debra, sorry to hear of your concerns. We will contact you via private message to see if there's anything we can do to assist. - Allianz Global Assistance