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Dan
- 3 reviews
Excellent service
Cheap and best for over seas resident, no gap fees to pay. Recommend by friends and I recommend to other friends they all having positive feedback. Good customer service no trouble to claim.
1 comment
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CAROLSydney, NSW
Great customer service
I bought this for my mum, who visited me for 4 months. Luckily didn't get a chance to use it, but the whole experience of applying online and cancel policy are super easy and quick, I was amazed by the whole customer service system. Definitely will use allianz again for her next visit.
1 comment
Allianz PartnersAllianz Global Assistance
Hi Carol, thanks for the feedback, it's appreciated. Regards, Anthony.
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CY C.South East Queensland, QLD
- 2 reviews
Very helpful... and great customer service.
Good value for money. Easy to apply and access. Great assistance from the team. Flexible and supportive. Easy to understand. We will using it more often. Thank you so much
1 comment
Allianz PartnersAllianz Global Assistance
Hi, glad to hear you've been happy with our OVHC policy. Regards, Anthony.
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Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance
Know better, choose better.
Value for money
compared with other providers value for money. Easy to understand forms to coplete and friendly and helpful staff. Claimed few times did not have much problems. Well known amoung medical profession.
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for the review! Regards, Anthony.
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YatinMetropolitan Adelaide, SA
Excellent service and hassel free claim process makes it easy, very convenient to use.
I bought for my mother who has visited us for 6 months. No regret to choose Aalianz over other insurance Co. Wishing Allianz Team to keep their service at best.
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for the review Yatin! Regards, Anthony.
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Jai S.Greater Melbourne (Outer), VIC
Using for first and last time!!
Don’t get sucked into buying this policy. Firstly, the cover doesn’t start for 48hours from the date you buy policy, secondly the payment is charged upfront and there is no refund on premium if its less then 30 days. Used for first and last time.
1 comment
Allianz PartnersAllianz Global Assistance
Hello Jai, I'm sorry to hear you haven't been happy with our OVHC policy. I'll be in contact in regards to our complaints process. Regards, Anthony
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Very good, it covered almost my whole knee surgery, in general quite satisfied!
I can’t complain, in general the claims were quite easy and fast, they covered everything they said they will cover before i claim it. I recommend it and if i need it in the future i would have it again
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for recommending us Esteban! Regards, Anthony.
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Good but not the best
Below are my observations:
1) Setup of policy is easy
2) Never claimed in last 6 month so no idea about claim process (but have seen feedback from others here on this page and seems to have some issues for pre-existing issues)
3) No reminders for renewal / expiry (which is common for others things so not sure why its not available here)
4) No update to member where the policy has changed and so when we go for renewal online its not available
5) Have seen feedback here from others which says on the lines of "thank you for your feedback and will pass on for improvement", but nothing after that publicly here on the feedback website
I will wait for your feedback / update on this site publicly so that others can see how you handle feedbacks.
2 comments
Allianz PartnersAllianz Global Assistance
Hi Hemen, thanks for the feedback, it's appreciated. We do take note of feedback and I'll pass it on to our product team to look at and review. Regards, Anthony.
Hi Anthony, that's great. Would you be able to let me know what are they going to do about it. Thank you.
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Syed Naeem Ul H.
- 2 reviews
Overseas health insurance
Purchased the overseas health visitor insurance for 4 weeks visit. Never had to use the insurance but reliablity of Allianz was reassuring. It was recommended by one of my friends and highly recommended.
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for recommending us Syed! Regards, Anthony.
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Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance
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DrewSydney, NSW
- 2 reviews
- 1 like
Great products and reliable company
My son purchased my plan for my 6 month visit to Australia. We never had to make a claim, but the assurance of having coverage while I was abroad put my concerns aside. He has always used Allianz for his travel insurance needs.
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for letting us know Drew! Regards, Anthony.
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SeetapathiGreater Melbourne (Metropolitan), VIC
- 2 reviews
Important and helpful service
This is almost my 5th time I'm taking insurance with Allianz I've always been happy with the service and ease of dealing with them every time.
Claims process is quite easy as well
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for the feedback Seetapathi! Regards, Anthony.
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highly recommended
Got visitor plus for my mother's visit, was easy to set up and very good value for money. For GP visit went to one of the medical centers listed on website, no out of pocked expenses. Claim was easy to lodge and resolved faster then expected.
1 comment
Allianz PartnersAllianz Global Assistance
Thanks for recommending us Helena! Regards, Anthony.
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MA SherazSydney, NSW
Excellent Visitor Cover
Being in the insurance industry for the last 16 years. This is the first time we had insurance cover with Allianz Global. The cover was very easy to set up and the price was very reasonable. For now on, we will be using Allianz Global for any OVHC.
1 comment
Allianz PartnersAllianz Global Assistance
Glad to hear you've been happy with our product! Regards, Anthony.
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GhulamVictoria
Good for visitor.
But basic cover Has less benefits and expensive for visitors.
Basic cover should have ATLEAST local GP coverage.
I hope they will add few visit for local GP IN BASIC COVER
1 comment
Allianz PartnersAllianz Global Assistance
Hi Ghulam, I'll pass on your feedback to our team. Regards, Anthony.
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RLDGreater Melbourne (Outer), VIC
Excellent service. Quick and easy. Highly recommended.
Excellent service, no fuss. Quick and easy short term insurance. Quick customer service and response. Good communication and fast response to changing cover. Highly recommended for elderly travelers visiting Australia.
1 comment
Allianz PartnersAllianz Global Assistance
Hi, thanks for recommending us! Regards, Anthony.
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Find out how Allianz Global Assistance Overseas Visitors Health Cover (OVHC) compares to other Health Insurance
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Twice happy
I have take the services twice for my parents...no hassle, affordable and a lot of clinics accept it and you can go literally cashless.one thing to look out for are the time bound exemptions .
1 comment
Allianz PartnersAllianz Global Assistance
Hi Kaushik, glad to hear you've been happy with us. Regards, Anthony.
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JessicaSouth East Queensland, QLD
good price & services
the policy was good value; it was easy to set up;
I got my parents a year OVHC; very reasonable price, I can get my parents here without paying too much; the services are good; and refund is easy if the service is not used.
1 comment
Allianz PartnersAllianz Global Assistance
Hi Jessica, thanks for the feedback - it's appreciated. Regards, Anthony.
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SadaqatPerth, WA
Great and quick service.
Policy had a great value. I have lodged a claim and in process. I got insurance for last two months and i am happy to get it with Alliance global Assistance
1 comment
Allianz PartnersAllianz Global Assistance
Hi Sadaqat, thanks for letting us know. Regards, Anthony.
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ChandanMetropolitan Adelaide, SA
OVHC: Easy n Convenient
OVHC is very nice and convenient in terms of understanding the policy and the support.
It would be a bit easy if there was an online renewal option rather than calling the support.
But overall I would give a 10/10 as we have also claimed the insurance when required and it was an easy process and clean walk through.
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Usha mahjanGreater Melbourne (Outer), VIC
Budget plus
Yes, easy to set up .
But hard to call them again,ask so many questions?
Who are I am?
What is relationship?
When I booked them I asked them she my mother ?
From November 18
1 comment
Allianz PartnersAllianz Global Assistance
Hi Usha, thanks for the feedback - I'll pass it on to our team. Regards, Anthony.
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Questions & Answers
Lauraasked
We have extended their policy until the 06 06 2020. Why did I receive this feedback?
1 answer
Allianz PartnersAllianz Global Assistance
Hi Laura, I'm sorry I don't understand your question. Could you please clarify? If you have any questions about your policy you can call us on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan
jicanghaiasked
My last insurance expired on 4.10. When I bought it again today, it reminded me that the purchase was unsuccessful. What is the reason?
1 answer
Allianz PartnersAllianz Global Assistance
Hi there, for policy enquiries, please give us a call on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan
EMKasked
My visa as not approved, and I as unable to come to Australia .
I have been informed that my visa, may be approved in November 2020, after the COVID-19 crises
Will I be able to transfer my travel insurance period coverage, to November 2020?
1 answer
Allianz PartnersAllianz Global Assistance
Hi there, I can't make any policy changes via Product Review but I've provided our contact details below when calling from outside Australia, as well as a link to our online contact form if you would prefer to email us. Hope this helps! Kind regards, Tegan
General enquiries
From overseas
+61 7 3305 8833
8.30am to 5:00pm AEST (Australian Eastern Standard Time), Monday to Friday
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Allianz PartnersAllianz Global Assistance
Thanks for recommending us Dan! Regards, Anthony.