I had Allianz roadside added to a novated car lease
when the car was 6months old it broke down on a sunday
the card that came in the mail was on the dining table at home
make the call, go thru the usual confirm who are you
gave name, address, dob and car rego but because I didn't the Allianz member no.
insufficient proof of identity
it must have bugged them they rang back 4 times before agreeing to send a road side guy
the clincher might have been " I said I when and got an old bomb car and I've made up fake panels for it to look like ...Read more

It's my first time using Allianz roadside assistance and it's a terrible experience. I called their number on Monday morning as I had a flat battery. It took 15 minutes after being put on hold listening to holding music over and over, before someone actually answered my phone call. I was told the provider was sent and should arrive within 60 minutes. It took them 90 minutes to arrive. This is not a stranded place in the middle of nowhere. My place is just off the Pacific Highway in a busy coastal town where thousands of cars pass by every hour....Read more

I was with Allianz and my battery was replaced. Failed under warranty and by the time i was out of Allianz - so was charged 100$ to check the battery and it was replaced as it was under warranty. Promised that 100$ will be refunded within 10 working days - its now 48 days past and with numerous calls and complains - nothing so far.
The admin team promised emails and promised n friday to complete the refund - so far not even a single email or the refund - worst service provided - standard template reply stating it will take 15 days to process a...Read more

My roadside assistance coverage was provided as a result of the new Volkswagen that I purchased mid last year. Happened to lock my keys in the car and upon my first call at approximately 14:30 on a Sunday, I was advised that I should expect for someone to arrive within the hour. A mechanic was allocated at 15:00 and he arrived at 17:00 (over two hours after initial call). He then checked the car, advised that he would have to call a locksmith, had me sign a paper confirming that he attended and then drove off. I was told that there would be a t...Read more

A few months ago I called Allianz Roadside to get my car started (flat battery).

The technician that came out "tested" the batter and said that it needed to be replaced. After paying > $300 he changed the battery without using the memory saver (which he should have done). As soon as he swapped the battery I got a a"restraint system fault" warning light/message on my dash - he told me not to worry and that it would clear after driving.

After a few weeks/month had passed I called Allianz as the warning lights didn't clear. My issue was "escala...Read more

Almost a week ago today I called Allianz as they were my roadside assistance provider when I first purchased my Mazda. They had supplied me with a new battery sometime ago and my car was not starting easily which usually translates to a battery problem. Please note I no longer have roadside assistance with Allianz as it is part of my insurance with a different provider now (thank god for that). I called on a Friday evening as my battery was still under warranty but because I was no longer a member I had to pay a $100 "security deposit" for the ...Read more

So I sold my old car and bought another car and wanted to update the details of the new car. According to the customer service rep it takes around 3 to 5 days to update it. C'mon it is just updating the system, why would it take 3 to 5 days? Then I had a issue with the car and they wont dispatch the roadside assistance cause my new car is not in their system. They wanted $100 for dispatch. Seriously I am already a member for so long so why do I have to pay extra? I am not trying to be new member with you all I was doing just updating my new car...Read more

Really disappointed in Alliance, a technician was called to get our van to start and in the process left the temperature gauge unplugged. He told us that everything would be fine but as we were heading to a mechanic to double check everything was ok the van critically overheated unbeknownst to us and caused the head gasket to blow. We asked Alliance to consider helping us with the cost of the repair but they have declined to help at all. I made it clear that I understood it wasn’t the direct cause of the damage but if the temperature gauge was ...Read more

You are a fraud company and just want to charge people with your fraud compulsory 2 year roadside assistance and $100 service fee. I had a faulty battery your rude mechanic came and had a look and jump-started the battery. I had already paid $100 service fee. Then he did not talk to me about the battery condition. The next day on Saturday my car did NOT start again and battery did NOT work. Called again and told I need assistance on Sunday to jump start the car and take to the Toyota dealer. They said for the second time it is OK and I will NOT...Read more