I recently had cause to use their service which in the end entailed them putting my vehicle on a tow truck and transporting it to my closest dealership. When the car was delivered the following day, the dealership they called me to say that my car had sustained a little damage. I then went through a process with Allianz Roadside Assistance and despite me providing photos and and feedback on how they treated my car going on to the tow truck, they refused to pay for the damage as I couldn't prove they damaged it - not sure how one proves that when it is out of my sight for 14 hours! I would either avoid using them or do not let the car out of your sight and/or video them loading your vehicle on the tow truck.

I have had Allianz roadside assistance for three years and have never had to call someone out. Ok my problem is renewal! I pay the renewal on line. After completing the payment I get an Error in processing, but here’s your receipt number and please phone Allianz. This has happened two years running! I was told to send a copy of my statement, which I did. No reply. Then I found out that although I had paid - I wasn’t covered last year. Repeat performance this year. They take your money but am I covered? Who knows

I had a flat this morning, Youi my insurer called one of your guys out to help, nice helpful young man fixed the problem. Youi gives 2 services per year, I have had 2 flats in 2 weeks. So I thought I would give you guys a shot, have just rung up and spoken to some very uninterested young man, when I said I did not need assist was quite unfriendly and snapped the details at me, although I had quite clearly stated what I wanted.
Bad form, if they dont want to be there, pull a sickie and let someone who does want the job do it!

I purchased a Mercedes Benz second-hand car. I had only had my car a day and the battery died. A friendly Allianz man was at my place within 20 minutes and had the right battery onboard. If you have a prestige or European car Allianz is the way to go as RACQ generally don't have the knowledge or batteries on board for these vehicles.

I wouldn't use anyone else.

Professional great service and came quickly ! I have changed my review from 1 star a few months ago to 5 starts. The person that attended was professional and assisted me . 10/10

Called to Allianz to get a quote on road side assistance as my nrma had come up for renewal and thought why not give these guys ago. After being on hold for 20 minutes the consultant I got transferred to sounded half asleep on the phone. After asking a simple question he rambled on about things that made no sense Then I was put back on hold. After coming back with an answer (which didnt actually answer anything) I had to directly ask again to get a yes or no answer.

We used Allianz RSA (through a broker) for our business fleet of about 10 vehicles. In the year with them, we called quite a few times for assistance. Every single time, no matter which vehicle it was, we were met with 'sorry that vehicle doesn't exist on your policy'. It would result in multiple phone calls of lengthy discussion to try to get them to realise we had paid for that vehicle and it should be covered. Back and forth between our broker and Allianz, and we never got anything solved. We have given up. Go with RACQ.

I had a flat tyre I noticed it as I stopped the car in my son child care I reached my workplace and called them 2 workers came and one said to me there is no flat tyre I cant see I said really so what does this mean is it pressure can u check then he checked and said oh there is a Neil in there and he gave the attitude that he didnt feel like changing it, I said can u please change it my husband at work and I cant go anywhere after work I had to pick up my son I felt I was crying inside but didnt show any signs so what is the point of having road service then

I've never had any issues with Allianz service. Service has always arrived in under an hour. Always managed to help within 20 minutes. Compared to NRMA, my chosen cover (Platinum) is $130 cheaper p/a, and offers much more. I've upgraded from Standard to Premium this year because of past great service, and excellent value for money.

Don't get the negative reviews..alliance always came very quick and always got me running fast..nrma I use to wait ages..with alliance they come within twenty minutes...once in ten..a guy here said he paid $365 for a four cylinder battery..i paid less than half that for the same battery...anyway im very happy with alliance road side..Also changed over to my new car free..

I called Allianz Roadside Assistance for the first time last weekend, after being a NRMA Roadside Assistance member for many years. They arrived quickly and got my car going again even quicker. The serviceman, Simon, was knowledgeable and very friendly.

Hadn’t updated details of the new car, same number plate but will need to charge me to use it and wait before I can use it. Works out cheaper if I just take out a whole new subscription on the new car but I won’t be bothering renewing that’s for sure.

I recently broke down, thinking I have road side and than get told my membership has expired without ever having any notice or letter sent to me in the mail or email.....
Now they've left me searching for a new road side assistance... Talk about not being loyal to their customers....

Alliance you need to listen to customers.
Take time to listen to them.
I will be calling to discuss. I was furious with you guys on thursday 18.04
My wife needed help and you guys were happy for her to be stuck on the m2 until i attened site.

I have no issue with the mechanic that serviced my car he was great. My car decided not to start. It is a 4 year old ix35 and the mechanic told me the battery needed to be replaced. Fair enough, he quoted me $365 and as I had no idea what the going price would be I accepted. I did ask the mechanic if the price was competitive and his words were "we have to be as people won't come back to us" so I took his word for it. I have since had a quote from Hyundai and they quoted me $181. While I was willing to pay a little extra for the convenience I was not happy to pay DOUBLE the price. They are a total rip off. And guess what? The mechanic was right, I won't be coming back & I won't be renewing my membership next time round.