For your money, I highly recommend standard services like RACV over what is offered here. I have used both. These guys are have an unbelievably cluky system and slow response time on the road if you break down. However, even more frustrating is the telephone interface for discussing your policy. I have just been extensively bounced around the telephone robot several times. Finally got a human to ask about refunding the balance of my policy after selling the lemon VW Golf R that needed so much roadside assistance. Got bounced back to the beginni...Read more

So.... the only key to the car was lost..the car was parked on a gravel drive.
Rang them...told them the key was missing and the car was locked.
They ordered a tow truck.
The tow truck driver rang...told him it was locked and on gravel....he said he would not be able to help.
So I cancelled him and called Allianz again....asked for assistance to get the car unlocked.
They told me that my 13 year old Mercedes was impossible to unlock.
So now I'm stranded with no help.
Rang a friend who is a bit handy...he came down ...after a long wait an...Read more

Spoke to several advisor who refused to listen to me but give me a generic response that they don't do refunds. After numerous conversations I finally spoke to a team leader who gave me the dialogue of no refund policy. I then asked her yo give me the details of the complaints line which she advise in a sassy tone we are the complaints line. I then had to advise her that they are the advisory line not complaints line. Which she then apologized as she advised i can email the complaints team. I then advise her to send me the details of the team ...Read more

Every time I've needed them for help with my 2011 VW Golf the service has been prompt, efficient and cheerful. I rejoined Volkswagen Assist today after some time away, as I had a battery fail, which was fitted by them in the past and still under warranty.

Given the option of a $100 callout fee which was refundable if the battery was found to be faulty, or recommencing my membership with a year of cover for $148.50 I decided to renew my cover. It turned out the battery was faulty so was replaced under warranty and I now have a year of roadsid...Read more

I broke down and the first thing allianz despatch told me was that they do not have the tools to replace the alternator belt and will only send a tow truck, when I told them I'm an ex NRMA road side mechanic and this should only take the mechanic a short period to replace and i had the belt she then advised me the tech is on his way.
I then received a call from an unhappy mechanic who said straight away he is coming but would not do the job, I started to ask what kind of mechanic he was he just hung up.
I called several times later and many ...Read more

I had a flat battery yesterday that was still under warranty with Allianz. As I only had roadside assistance with AHG Allianz said I have to pay $100 service fee for Allianz to access the battery, and that AHG assessment is not good enough. Ahg then agreed to come out again 2nd time to give me paperwork with full diagnostic of the dead battery, when I told them Allianz is going to charge me a $100.Allianz still insisted that I have to pay $100 for them to come out. It was then suggested I take out road assistance with Allianz which cost me $99....Read more

As part if being insured with Allianz, they provide you with roadside assistance. I recently had cause to use this service when my vehicle broke down recently, very very close to home. I called them and explained what had happened and that whilst I am not a mechanic I think I would need a tow truck - they advised someone would be to me in 10-60 mins ....... a technician arrived approx 54 mins later ..... it took him 30 seconds to work out I needed a tow truck !! so he called one and I ws advised it would be there in 10-60 mins ....... I then wa...Read more

My daughter rang Alianz roadside assistance because her car wouldn't start. She had informed the person on the phone that she thought it might be the battery. When the Guy arrived he was in a bright yellow shirt and a white van, there was no Alianz writing on his clothing or the van. He never tested the battery, but told her she needed a new one, so he charged her $160. He did not give her an invoice like he was meant to but only an eftpos receipt, which had autocare at padstow which is a mechanic workshop not Alianz. When my daughter arrived h...Read more