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Reviews

4.1

434 reviews
5
(252)
4
(95)
3
(21)
2
(12)
1
(54)
  • Value for Money
    4.1 (209)
  • Transparency
    4.0 (197)
  • Customer Service
    4.0 (189)
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Steve Howe

Steve HoweMetropolitan Adelaide, SA

  • 2 reviews

Effective Service

published

There was only 1.5 days between the decision and departure ... so very little time to get insurance organised.
As I had used Allianz for travel insurance before (3-4 times), I applied for the policy online. The process was very efficient and good value for money.



Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Steve, thanks for the positive feedback on our value for money and online purchasing process. Kind regards, Tegan

Great cover

published

After performing extensive research on covers the Allianz Travel policy came up top for best cover options and was competitively priced. I am very happy with the Allianz product and service and hold a number of policies with Allianz.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's so great to hear! Thanks for the review Celine.



LAISA

LAISASouth East Queensland, QLD

It was good

published

it was reasonable value. I haven’t logged a claim. I haven’t used this insurance company before. As I have not use it I do not have much to say, thank you anyway.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
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Peter

PeterGreater Melbourne (Metropolitan), VIC

Easy to extend coverage period

published

I had to extend my insurance period while overseas due to unexpected issues. Staff were most helpful in extending period and payment was easy and seamless. I would use Allianz again.

Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's fantastic to hear! Thanks for the feedback Peter.

Gave me peace of mind

published

Good value. Easy to arrange by phone. ON nearly all other occasions I have used my husbands ANZ Credit Card Travel Insurance as we usually travel together. Took out a separate policy this time as I travelled alone and very happy with Alliance.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's wonderful to hear Terry!

Judij

JudijGreater Melbourne (Metropolitan), VIC

Good policy

published

I was happy with policy terms although I never needed to submit a claim I felt secure as I traveled. I will use Allianz Travel insurance for any future trips

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review!

CBDB

CBDBMetropolitan Adelaide, SA

Comprehensive? Cancellation Cover - Unlimited?

published

We are new Retiree's who back on 30th November 2022 took out your Comprehensive Cover Product for peace of mind for our first dream trip in late April 2020 to Italy. Due to world wide matters outside of our control ("The Virus") it is now extremely too risky for us to now embark of this planned and fully prepaid holiday and we have no alternative but to cancel our trip. Over the weekend we suddenly learned that your Comprehensive Travel Policy excludes the Viral Issue that is now impacting across the world. We are now completely angered by this observation and as a client of many many years of your Brand of products I cannot begin to explain the adverse financial impact that this has on us.

Transparency
Customer Service
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
2 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi there, I'm very sorry to hear about this. Would you like me to arrange our Complaints Team to give you a call to discuss? If so could you please provide your full name and policy number via private message? Kind regards, Tegan

CBDB
CBDB
Darryl C.

Darryl C.Perth, WA

  • 3 reviews

Read the fine print.

published

I previously used TID and InsureandGo and wish I had kept doing so. Because we are with HCF I decided to use their product.Big mistake. I always purchase when the first dollar is spent -purchased policy Sep 2022. Allianz now tell me there is no hospital/expenses coverage (or any coverage whatsoever) if we get sick/quarantined/cancelled/whatever due to Coronavirus/epidemic/pandemic as we are travelling to Vietnam.Allianz is also used by most CreditCard ins (not amex).
InsureandGo plus TID have full coverage for Coronavirus/epidemic/pandemic if purchases early.ByeBye HCF and Allianz travel/car/home.Yes I know it's all hidden in the pages of fineprint.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Darryl, I'm sorry to hear you were disappointed with the outcome of your claim but thank you for the feedback. Kind regards, Tegan

Darryl C.
Darryl C.
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Darryl, I'd suggest calling our Contact Centre on 13 1000 if you'd like to discuss any coronavirus coverage or claim queries you have in more detail.

Was pease of mind

published

It was super easy to set up, agree policy was good value although were fortunate that it was needed to enter a claim :) this was our Second or Third time using this Insurance Company :) and will always use this company :)

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the nice feedback on our value for money and ease of purchasing!

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Martin B.

Martin B.Sydney, NSW

Easy to purchase

published

I found the process to purchase my policy for a trip to Japan skiing very simple online. It was simple to declare a pre-existing injury I didn’t incur an additional cost. All in all it was a seamless experience.

I have not rated five stars because I haven’t had to make a claim and we all know that can sometimes be challenging with insurance companies. I have no reason to suggest that Alianz would be problematic for a claim. I recommend this company based on my experiences. I will continue to purchase my travel insurance through them.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Martin, hope you had a great time skiing in Japan!

Gavin

GavinCentral, SA

A must if you travel

published

I booked policy online with no issues. PDS and certificate arrived by return email. Good value for the cover. Used same company repeated times. Nil claims required but is good to know you are covered.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's great to hear Gavin!

Sanja

SanjaGreater Melbourne (Outer), VIC

Was super easy to purchase

published

Although I didn't need to claim the insurance; the purchase and pricing was very competitive. I am a first time user and have used other companies previously - but needed to be purchased through a travel agent - so extra commission fees.

Will use Allianz again.

Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the positive feedback on our pricing Sanja!

Paul Moldrich

Paul MoldrichGreater Melbourne (Metropolitan), VIC

Bang for buck

published

Appreciated an email for me to notify my bank that i would be away.
Had confidence that this policy was right for me and had the backup if things went awry.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Paul, and I'm glad you found the tips in our pre-departure email useful! Kind regards, Tegan

Clyde Nicoll

Clyde Nicoll

  • 2 reviews

Need total cover for my overseas trips

published

The cost was acceptable value. No claim made. I have used the company twice. I will be checking for quotes for future trips in 2020 either individually or for 12 months.

DestinationEurope
Claim MadeNo
Man Cho Wong

Man Cho WongPerth, WA

Feel safe i

published

Twice, the first time, Mrs. had asthmatic attach, ended up in emergency department for treatment, the money I paid was claimed back in full. This time we were fine, no claim mad.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for sharing your claim experience! And I'm glad to hear your latest trip went smoothly.

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Deb B.

Deb B.Central, SA

Great insurance coverage

published

Very good for the price and the coverage was what I wanted, better prices than other companies and I have all my cars, tailor and contents with Allianz also. Great service

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the positive feedback on our pricing and coverage Deb!

Patricia

PatriciaSouth East Queensland, QLD

Good price for comprehensive insurance

published

The policy was good value, east to understand and was easily obtained on line.
We didn't need to make a claim.
This is the first time we used Allianz for travel insurance.

Transparency
Customer Service
Value for Money
DestinationAfrica
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the nice feedback Patricia!

Melissa

Melissa

  • 2 reviews

Good coverage but difficult to get in contact to extend

published

Thankfully we didn't need to claim anything. Setting up online was easy however disappointed that whilst in the USA couldn't get in contact with anyone to extend. (Rang U.S. number however they could not help and was instructed to call Aus number ...difficult when you're O.S.! Turns out the Aus only take calls during business hours Monday to Friday and they were closed. With no way to extend online or over phone it meant that my husband (who had to extend stay due to his mother's passing) was not covered for the last part of his trip which was stressful.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Melissa, I'm sorry to hear about this but thank you for the feedback. Please let me know if there is anything I can do to assist. Kind regards, Tegan

Bali Travel

published

Found this insurance cover equal or better than others out in the market place. Price comparison with other insurance company's this wins hands down. I am confident that IF having to make a claim all would proceed smoothly.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the great feedback on our coverage and pricing! Always nice to hear.

Col Rae

Col RaeSouth East Queensland, QLD

Felt safe again with Allianz

published

This is the 4th or 5th time we have used Allianz. For its represented good value. The staff have always been helpful covering health issues and our age. The follow up after our return has been thoughtful.

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's wonderful to hear! Thanks for the review Col Rae.

Page 2 of 22
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Questions & Answers

Money

Moneyasked

Travel Insurance - Comprehensive Plan

If I cancel my travel insurance policy before I travel, can I get a full refund without making a claim ?

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi there, I'd suggest giving us a call on 13 1000 to discuss your individual circumstances regarding a refund. Kind regards, Tegan

Merril ROBERTSON

Merril ROBERTSONasked

Travel Insurance - Comprehensive Plan

If I booked and paid my fares on ANZ PLATINUM January, 2020 am I eligible for a refund as a result of the Coronavirus?

5 answers
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Merril, thanks for your question - you can call us on 13 1000 to discuss your individual circumstances. Kind regards, Tegan

Merril ROBERTSON
Merril ROBERTSON

Ive emailed the company and hoping for an answer

Paddi B
Paddi B

Hi Merril
We are in a similar situation with our ANZ Platinum Travel Insurance. I rang the customer service centre on 1300135271 on the 26 Feb and waited 50 minutes before I got a rep to help - he assured me I should be covered for the corona virus as I activated the cover in March 2022 but that each claim would be assessed on a case by case basis. I wanted to get written confirmation (our trip is worth more than $20,000) so I emailed the ANZAllianz claims department on March 1. Today I received this reply and the bottom line of the reply stated:
“Please be aware of the following -
Regardless of when you have purchased the policy or become eligible the exclusion will apply to all benefits within the policy/booklet if the claim arises from or relates to COVID-19 (corona virus)
Regardless of travel advisory dates, the exclusion will apply to all benefits within the policy if the claim arises from or relates to COVID-19 (corona virus)” needless to say we are very unhappy!! I tried ringing the 131000 but gave up after 30 minutes. Sadly the bookings were with a group of 6 friends and as we are all around 70 - it’s a huge risk to travel uninsured.

Darryl C.

Darryl C.asked

Travel Insurance - Comprehensive Plan

Now travel insurer Allianz Partners says it will cover any coronavirus related claims, provided the policy was taken out before midday on January 30. Any policies brought after that time will treat the coronavirus outbreak as a ‘known event,’ and will therefore not be able to offer cover.

Acting CEO Kevin Blyth says Allianz Partners has taken into account the advice of the World Health Organisation (WHO) and the New Zealand Government, which is advising against all but essential travel to China.

“Anyone who took out a policy with us prior to our travel advisory today (Jan 30) will definitely be covered for the coronavirus outbreak,” Blyth told Insurance Business.

“That advisory was our line in the sand, as we expect that everybody would know by this stage that this is a known event.”

“As Tim Grafton rightly said in his statement, it is very difficult to ascertain costs when something becomes a pandemic, and being able to price for that is very difficult,” he explained. “We’ve probably been one of the more generous insurers, and have held off on our travel advisory for as long as we could.”

Allianz Partners excludes pandemics and epidemics under its policy wording, and Blyth says the insurer usually waits for the WHO to declare an epidemic before it stops offering cover. He says he has not yet had any claims related to the coronavirus, but there has been a massive uptick in queries regarding customers’ travel policies.

No answers

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