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Reviews

2.4

41 reviews
5
(12)
4
(3)
3
(1)
2
(0)
1
(25)
  • Product Quality
    3.9 (8)
  • Return Claim MadeYes (2) · No (8)
  • Warranty Claim MadeYes (0) · No (10)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Shipping
    4.0 (8)
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Jen M.

Jen M.South-Eastern Region, NSW

Great Service

published

Ordered Rattan Coffee Table 22nd April. It arrived in perfect condition 28th April.
Luke had sent an email a few days previously about delivery.
Thank you I am delighted. Jen Morrison.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

do yourself a favour - shop elsewhere

published

a business that doesn't know what it has in stock, who sells you products it doesn't have, who keeps you waiting indefinitely for it and doesn't communicate unless you contact them. However, they are quick to deduct the money from your bank account but take forever to give you any refund. You can buy the exact items from more reliable retailers who aren't so rude and sarcastic to their customers. Do yourself a favour and ditch this store.

djf181008

djf181008Sydney, NSW

  • 2 reviews

DO NOT BUY FROM THIS BUSINESS!

published

Poor or no communication, promised delivery date and then disappeared for over a month, with no response to any form of contact. Do not buy from this business unless yo like being lied to and mucked around.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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Trinh G.

Trinh G.Sydney, NSW

Delays after delay with the order

published

Ordered and paid for the mirror on Oct 31st 2022. The email after the order said it would take 8 weeks for delivery.
It's now march 21 2020 almost 5 months since I ordered and I still haven't received the order yet!



Joy S.

Joy S.Wide Bay-Burnett, QLD

Won't refund me

published

This is not a place to buy ANYTHING. They tried to change price and now won't refund me. I am continuing to contact them but now won't answer their phone.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
4 comments
Allissias Attic
Luke S.Allissias Attic
Joy S.
Joy S.
Joy S.
Joy S.
  • Verified customer

WARNING.!! Selling items they don’t have - then you chase to try for refund

published

Warning.!! Bought thru afterpay but no protection. Current chasing this.
1 1/2 wks later seller offered
To secure me one 3+ months later! I’d already confirmed payment! No response/ refund yet.

Elizabeth

ElizabethMetropolitan Adelaide, SA

Outdoor lounge

published

Very pleased with the furniture and many thanks Julie for your effort in making sure that most of my order arrived before xmas
All my friends very impressed with the quality of the lounge and the comfort when sitting

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Aks

AksGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Poor product even poorer customer service

published

I bought this drum coffee table and paid over $500. First of all it took forever to deliver the product and then product wasn’t even close to what it looked like in the picture. I wouldn’t even pay $100 for the product. Every time I call the customer service it takes forever for them to get back to me and they only respond by emails. I wish I had read reviews about this company before buying it.

Product Quality
Shipping
Product Appearance Not as advertised
2 comments
Allissias Attic
Luke S.Allissias Attic
Aks
Aks

Havana Chairs

published

Julie was most helpfull and accomodating and arranged to have my chairs held for me for two months.
I love my very comfortable Havana chairs and they are exactly as shown on line.
I would not hesitate to buy from Allisias Attic again.
Thanks Julie
Viv

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Allissias Attic
Luke S.Allissias Attic

Thank you Viv for taking the time to leave us a review.

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NERI LEVAT

NERI LEVATCentral West, NSW

  • 2 reviews

Classy and eclectic

published

I absolutely love this store! It offers a classy and eclectic selection of products, the website is easy to use and delivery is free.

Thank you very much, Julie!

Best wishes,

LP

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Allissias Attic
Luke S.Allissias Attic

You are lovely, thank you for taking the time to leave us a review.

Hammered Coffee table

published

Hi Julie, received our coffee table yesterday, 2 days after ordering, its just as we hoped it would be, we love it....thanks so much, very easy ordering online, we saw this item in a show home and we searched this item out which led us to your company, so happy with it. Perfect! Very happy :)
Brenda

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Allissias Attic
Luke S.Allissias Attic

Thank you for taking the time to leave us a review Brenda.

Quick delivery!

published

I ordered my items on a Saturday and expected a few weeks delivery as I’m in country NSW. One was received on the following Tuesday morning and the next on the Thursday. I couldn’t be happier. Thank you!

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Debra

DebraGreater Melbourne (Outer), VIC

Redeemable act!

published

I was so disappointed and upset when I received a beautiful chair that was damaged in transit after waiting four weeks for its arrival.
I notified Allissias Attic and they arranged a replacement chair, delivered to the door the next day.
Couldn't believe the prompt service and consequent follow up emails.
Thank you Julie for your customer service which exceeded my expectations.
Debra

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Bad experience from beginning to end

published

Placed order, money deducted, then they emailed me next day to say it was out of stock. Not happy at all. Most online companies mark products as ‘out of stock’ instead of taking your money and then offering you one in a different colour!

Lea

LeaWide Bay-Burnett, QLD

  • 3 reviews

Lack of service and communication

published

Still waiting for an update on goods purchased
They don't follow up on the expected ETA. Today have requested a full refund, still no reply.
How do these people stay in business?

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Ned

NedBrisbane

DO NOT BUY FROM ALLISSIAS ATTIC ONLINE AUSTRALIA

published

Do not purchase from Allissias Attic, read the reviews, I wish I did!
It has been 10 weeks since I ordered my product which cost $950 and I still cannot get an answer of when it will be delivered.
I have called on numerous occassions and have been informed that someone will get back to me, but to date no one has.
Extremely poor customer service to the point that I am now doubting if this is a legitimate business.
I will not purchase or recommend Allissias Attic to any potential shoppers.

Happy with my purchase

published

Great to deal with! Kept up to date with when my coffee tables were to be shipped! Delivered to my door in perfect condition! Definitely would purchase again from here.

Excellent communication-easy Purchase

published

I've ordered 3 armchairs and requested express delivery-by the weekend. Julie was quick to respond to all my emails-there were quite a few! She came back with confirmation that it is doable, I'm very grateful for the quick turnaround and I cant wait to receive these beautiful pieces of furniture!

Michelle

Michelle

  • 3 reviews
  • Verified customer

No communication and appalling customer service

published

Heed the reviews and stay away. No information on lead times and constantly blame their suppliers for delay. Perhaps they should find new suppliers? They won't communicate unless prompted and then hurl insults at their customers. I now need to wait 30 days for my refund which if not received will be pursued through Fair Trading. Just appalling.

  • Verified customer

Love my sofa

published

I purchased my sofa on line. I had no problem with communication Julie emailed me back straight away as to when it would be delivered. My sofa was delivered in 4 days of receiving an email. My sofa is so gorgeous it’s exactly as described on the website and also good quality.Thank you.

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Questions & Answers

BHF

BHFasked

On August 12th I ordered 3 chairs. It's now Nov 29th and I still don't have them. Yesterday I wrote, yet again, to Allissias Attic & Vintage French Style to try and find out about my order. I haven't heard back yet. With this extraordinarily length delay, and the ongoing uncertainty about whether or not I will ever get them, I would have bought elsewhere rather than having to keep badgering the shop to find out what is happening. They weren't cheap - the total cost has been $780 for 3. Order AUS #4127. Can someone please either cancel and refund my money, or actually supply the chairs. Thank you, Barbara

No answers

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