I am very happy with APIA and they wear very good to me all the way with my car claim and I wood recommend APIA to anyone and I have not come across anyone that has a complaint about APIA INSURANCE, I THANK YOU FOR EVERY THINK YOU HAVE DONE FOR ME .Sydney,

Not satisfied at all. My mothers green slip went up without notification, because they claim that she had an accident (but didn't claim) Then because they couldn't send out an amended greenslip, sent her a letter saying that if she didn't pay the difference they would cancel her rego. Won't be going back to APIA again as they are dearer by far and make no allowances for no internet or credit card. Very not happy

Avoid like wild fire! Repairs and paints one side of the bumper and leaves the rest damaged! This is how they work, exactly in their words. Every excuse under the sun and cheapes/nastiest way to repair is approved!

Over 55's and pensioners should check all other insurance before blindly taking out APIA. Apia is actually GIO masquerading as a stand alone company.All their ads show people who "saved" money.The facts are that there are cheaper insurance companies for pensioners and APIA is preying on gullible pensioners . If you cannot check on the net yourself get someone to do it for you..DONT GET SCAMMED!!

Policy was good value but customer service is crap they have no idea all they under the privacy law you need to give us all your private information well they need to learn what privacy questions they need to know as when they call you they want your private information and that is not right how do we know who they are I have now cancelled my policy as they have no idea you should only have to give them your name and policy number and maybe a password they don't need your bank details or the phone number your ringing from as they already have it in front of them. Wake up APIA and other insurance company's we now live in a time where we need to protect ourselves so come up with a different way to do things.

As an existing rating 1 APIA customer I received a phone quote for car insurance that seemed expensive, I then entered my details into the online site but in error put my neighbours house address. My quote when I corrected the address was 30% more!! Same car, garaged, the only variable change was the street number. I then entered all of my immediate neighbours addresses into to online site and discovered that it was only my address that was 30% more! The houses are similar in structure and in size. I have never made a claim and have been a customer of APIA for 3 years. It seems APIA take advantage of their existing customers. Very disappointing:(

I find the premiums quite good value - not the cheapest but satisfactory. The recent claim I made was easy and worked a treat. Replacement hire car was simple and fast - the repair took a long time but that was because the manufacturer didn't have parts in Australia (!?!) so no fault of APIA. Happy customer for over 10 years now.

I have been with APIA some 15 years fully com (car and caravan) had one claim for pull out awning so when my air con motor burned out I rang them and all was ok. I said that I would pay for it and they would reimburse back in to bank. The price of air con was $2600 fitted, APIA gave me $1000.00 but I had to give them $200.00 excess so really I got $800.00. Now with other insurance and saving money.

They sent me to Gemini for my car repairs in Mackay 2 weeks car suppose to be fixed but another week later and hey they Can't match the colour on the new bumber they replaced. What the! Not happy and still without transport 3 weeks later. Overall so far quote and repairs have taken 7 weeks. Too slow waYYYY y tooooo slowwww.

I contacted them once and they now continually contact me and it is becoming frustrating and inappropriate. I suggest not contacting them as it seems once you are un the system you won't find peace.

Still taking payments from my account after policy was cancelled. Have had nothing but problems contacting them. Dont think the left hand knows what the right one is doing. Fed up!

Apia did a great job, services was
Fantastic, they had a hire car ready for me and I had my car back within 30 days, couldn't have asked for better service.

Don't bother with these scammers . Go to another car insurance company better value . They ripped me off for just two scratches. So don't be a fool think before u commit

I was charge so expensive for my fault reversing to a car and it just two scratches on it and they charge me arm and leg for fixing it around $1000 plus and I think that's pathetic, u guys are scammers and asking for money

No wonder people call u a money grabber

Bunch of loosers

After making a no fault claim for my father and being informed the Car was a write off, it was very disappointing to be told that We cannot cancel the Registration with Vic Roads as the car now belongs to them. How is it fair that we pay for the Registration and Apia cancels it and keeps the refund. Apparently it is written in the fine print of the policy. I contacted VicRoads and was told there are a couple of Insurance companies that do this so make sure you all read the fine print !