Put a claim in for storm damage and won’t payout because water damage on van .had never leaked before event made out to be dishonest very rude.was told by assessor van was in poor condition and I was of aware of the leak.no water testing done .rewarding experience they say

Pretty unhappy charged 280 on the posted quote....paid this then found it was 40..00 cheaper online...emailed apia..sorry they can't find my insurances.....just phoned the office and yes I'm insured.....loyalty does not pay

I had to lodge a claim and it was in my opinion an easy and quite straight forward process, it was only minor damage to be repaired on our car but it was all done in 4 working days, I'm very impressed.
I have been with APIA for over 20 years and I will continue to stay with them because I'm a loyal customer and I have no reason to change insurance companies, thankyou to the staff at APIA.

Apia renewal was $850 and i shop around to compare the market. Compare the market research said woolies was cheaper but woolies insurance is owned by two brothers in South Africa. Budget Direct was next best so went with them. Just discovered they are owned by a African group also. Will change again next year. Budget total cost $520, better agreed value and 8000 klm limit

Have been with Apia since I got my new car in the beginning of 2014. Each year my car depreciated but up up up went my monthly insurance. Now it's become ridiculous. Called and got spoken to like I'm an idiot with excuses that didn't wash. Shopped around and got exactly the same insurance with another well known and respected insurer for $230 a year less. Apia, seriously, you should be rewarding customer loyalty, not punishing it. Never again.

I have been insured with APIA for a few yrs now, and, at first, they were top notch. Now, my car insurance premiums have risen a LOT! ON enquiring why, I was given the usual blurb about their superior cover etc, which is untrue, as I discovered that I am not even covered for windshield damage. The fact that my cars' value is reducing, thus means a smaller payout from them, should my car be written off..and so on. I have had various quotes, but will probably go with CGU, via my Credit Union...about $20 p/mth cheaper, and with better cover.

Apia claim to be for the senior’s in Australia. In my experience they are far from that. Not once since I have been with them have they got my insurance details correct, nor have they insured me for the correct amount. To add insult to injury my insurance policy was cancelled due to non-payment, which I was not aware of.

This kind of greedy and incompetent insurance company is not for the seniors but purely for the shareholders. Don’t let the smarmy ads and the bright talk fool you. They are giving nothing away and taking as much as possible whilst doing as little as they can.

Very good experience. No problems. They listen to your problems and solve them. The operators are sympathetic and help make things better.

I was rear-ended in the morning of a Tuesday and got the guy's details. I contacted APIA that day, was asked to bring the car into their repair centre the next morning, was transported to the hire car company for my replacement vehicle and collected my car on the Friday (3 DAYS AFTER THE ACCIDENT!!!). Clearly it was a small bingle, but nonetheless upsetting.
Brilliant service!

I have recently gone "shopping" for a better car insurance online and I asked for a quote from few insurers.
I thought that APIA would be a good choice for us "oldies" as I am well over 50, never had and accident at fault, drive less than 10,000km per year and have a safe parking option.
I got quote from RACQ for $379, Budget Direct for $393, quite a few others for up to $450 and APIA hit me with $530!. Wow! What a privilege!
It seems they think we are all Altzheimer's sufferers.
I'll stay away from them.

Disgusted with the poor process of getting my refund and the run around I have received and the misleading information. The amount of money I was told I would get in refund has changed.

I have been with APIA for a number of years and I purchased a new vehicle in October 2017. I rolled over the insurance from an older vehicle with the payments quoted at $55.00 per month. I am just gobsmacked that on my renewal notice the payments have gone to $130.00 per month or $1630.00 per year for absolutely no reason. I've had no claims, good driving history, etc. They can't give me a really valid reason, probably hoping I wouldn't notice the massive increase in the monthly debit.
I have rang around and gotten many quotes in the $500.00 to $600.00 range.
Don't believe their hype about offering a better deal for older drivers and shop around. I'm 65 by the way.

It should not be legal to scam existing customers like that. No other industry would dare.Renewal quote was $403. New quote $241. That's 67% more and is outrageous. Will be cancelling and going elsewhere. In fact, play their own game - only stay with an insurer for 1 year, then go to another. Each time you get to keep your No Claim Bonus and get a lower quote as a new customer. If we all did that they'd soon change their game.