Car claim reported 2 weeks, still no contact from APIA despite say they will call in 2 business days. Follow up emails every second day also unanswered.
No service what so ever. Haven't even booked car in for assessment.

Been a customer for many years with APIA/AAMI, with multiple private vehicles insured, they used to be great, now they are terrible, now looking for a non Suncorp Insurer. Since they changed from assessing locations and started using offshore call centres to process interaction with policyholders they have gotten worse and worse.

I was of the impression that this company was designed to help retired people but I found that there quote which was over $1000.00 was in excess of $300.00 more than the closest competitor. Needless to say I was very disappointed. I was told thatcher was a higher premium on a dual cab utility as the vehicle was used for work. I pointed out that I am retired and was using the vehicle privately both of which I had answered when receiving the quote. The answer was "well that's our quote and that's all there is to it." I have since purchased insurance with more add ons for less than $700.00. Please take the time to shop around.

Great value for home and contents along with a policy discount for adding my car.
Very friendly staff made it easy for me to understand.
Customer support was fantastic and when I made a claim I had nothing to do except pick up my car after being repaired.

We have home insurance and 2 car comprehensive insurance and green slips with Apia very easy to talk to the over the phone I recommend it.
We are only a bit disappointed with the price they are similar to other insurance otherwise we will give 5 stars.

Our 6 mth old car was a write off. They took a week to assess, then another week to confirm new for old replacement. They then took another week to confirm the particular make/model of replacement car. Each time we phoned for updates we were on hold for 30-50 minutes. The online claims info gives no detailed information. The claims officers do their best but they can do no more than read info from computer screen. I just wanted to speak to someone with authority who could tell me my options. The outcome was satisfactory, but the stress caused by APIA's processes was immense.

Had to repair damage to my car caused by someone who hit and ran. This was my first claim with Apia, I found them to be pleasant and helpful with a very easy over the phone process. The only problem was that they gave me the authorisation to take the car to repairer 2 days after phone call, which I did. The repairer couldn't start work on the car for about 4 weeks, fortunately that was ok as the car was driveable. I had thought it odd that a repairer could start so quickly. I cant hold that against Apia because I wasn't inconvenienced as they were local. I also have House and Contents Insurance with Apia. I find them to be good value and provide excellent service.

Had a woman back in to me.....note under windscreen......was contacted after Police intervened ....Talked to Apia rep...seeing I provided at fault driver details ......everything was settled in 3 days .. they rang each day to organize Hire Car extra on policy ...Assessor rang day 2 came in Day 3...and approved repairs .....Repairer said he only works with the main companies ...budget ones try to put cheap parts on ....Yes they are expensive ...but had no problems only worry I have is the km restriction .........not sure if you go over ???? could deny claim???

An attachment to a comprehensive policy. $84 pa. APIA will tow to the nearest repairer, so long as its not more than 20 kms from where you break down. If it is more than that, the only assistance they offer is to get a tow truck to call with a quote. You can't even pay for the extra Kms yourself. You will have to pay for the whole tow. I.E. no assistance from them at all. You are on your own. Ripped off.

Good from my perspective, made a couple of claims over the long time been insured with APIA, they've gone smoothly.

I had to deal with Apia to recover money when one of their insured drivers damaged my property. Liability was admitted etc. The hoops, the delays and the misinformation I had to go through was unbelievable. No one gets back to you. I think it must be a ploy to wear you down so you give up and provide the APIA team with a win. Still waiting 4 months later. Its almost like you are the enemy.

I can only praise Apia. Had an accident on Sunday and the phone answered quickly. Received excellent customer service.I was able to drive the car home and Apia may arrangements for my car to get towed to a yard where the damage could be assessed. Even though there was a ten day waiting list for cars to be assessed I did not have to wait this long, somehow Apia must have got things arranged a bit quicker for because the car was sent to repairers within a couple of days of lodging a claim. It was 2 weeks and I had my car back. I was pleased. I have never lodged a claim for insurance before and APIA made it easy for me.

Cheap Car Insurance until you make a claim ! Then it hits the fan ! Incompetent arrogant assessor who didn't understand the problem when discussing with repairer. Long waits on the phone.... you give up and email them. Automated replies to emails that someone will contact you Shortly ... they never do! Stay away from APIA they do not know what Customer Service is about ! I guess you get what you pay for.