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Reviews

4.1

52 reviews
5
(35)
4
(6)
3
(1)
2
(3)
1
(7)
  • Transparency
    4.2 (17)
  • Customer Service
    4.8 (37)
  • Rates and Fees
    4.4 (35)
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Overall great

published

Arc Energy Group has competitive pricing. Overall i think they are a Great company, I have had no issues, no power issues. Always Quick and friendly to assist any queries.

Transparency
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ServicesElectricity and Gas
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1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

Saving money

published

Compared my bill to my friends bill and was shocked as to the money I was saving. The rates are better than the largest supplier in Sydney and i've had reliable power since day one.

Transparency
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ServicesElectricity
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1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

Wow what a breeze

published

The whole process of connecting power, hot water and NBN was a breeze with the amazing ARC Energy team. Their rates were fantastic and customer service was excellent. I would definitely use ARC Energy again and highly recommend them.

ServicesElectricity and Gas
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group
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Highly Recommended

published

Low rates, reliable power and the respectful staff. It's good to see such a large company doing it right from all angles in this day and age. Can't fault them.

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

Impressive

published

My first experience in building with a managed network. I guess I had the wrong impression because so far it's surpassed my expectations. Arc has a knowledgable team located in Australia who are willing to spend time answering my questions and providing competitive rates.

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

Happy with prices and service

published

I’m so happy to be supporting an Australian owned energy company. I’ve had only good experiences with the Arc Energy staff. They’re always polite and willing to help. We had a seamless transition with no fuss, no dropouts and easy pay options. Overall, I’m very happy !

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

10/10 Customer Service

published

Contacted Arc Energy because they manage the power in my building, and WOW! Got through right away, no wait times and they had everything sorted on the spot! They really know how to put the customer first! so impressed!

Customer Service
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ServicesElectricity
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

Money saving machines

published

I thought I already had a great deal with origin, until I came across these guys! Better rates, better service, and almost ZERO wait times! Where have you guys been all my life! Amazing!

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group
Firas Hader

Firas HaderSydney, NSW

  • Verified customer

All done in 3 minutes!

published

Carlie you are wonderful! quickest connection.
Best customer service I’ve experienced!!
From the phone to the lights,all done and dusted in 3 minutes!!!
Thank you thank you.
We appreciate the help very very much

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
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Alana A

Alana ASydney, NSW

Excellent rates

published

I’m really happy so far! Quick and simple sign up over the phone and was assisted by a patient and helpful staff member. It’s been just over 6 months and my energy bills are a lot less than my previous supplier. I look forward to more benefits with this company.

Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

Brilliant!

published

What a point of difference! I felt that Arc Energy Group truly had my best interest at heart. Got me connected to all the services I needed in no time, great rates, great customer service!

Customer Service
ServicesElectricity and Gas
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group
Elias Chahine

Elias ChahineSydney, NSW

Product Review

published

I have been with Arc Energy for 2 Years now and have never had any issues. They're transparent, honest and actually care about their customers. You don't get that enough with energy companies nowadays. Thanks Arc Energy group for your trusted Services.

Customer Service
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ServicesGas
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

5 stars

published

A great company with fantastic rates. Always receive quality customer service when I call up and they even offer a generous pay on time discount. Very thankful that I made the switch to Arc Energy and I would highly recommend to anyone!

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group
Joe O

Joe OSydney, NSW

Terrific!

published

Moved in over the weekend and called Friday to get my power connected. Needed assistance and the call centre answered at 4.51pm to make things happens for me. Just Terrific.

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

Great Switch

published

Switched to Arc Energy after moving into my apartment 10 months ago. Really nice sales person on the phone and everything has been smooth sailing since. Bills are almost half of what they were with my previous energy company!

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
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Bianca

BiancaSydney, NSW

No complaints

published

No hassle company that simplifies the entire process. I’ve been with Arc for just over one year and their service is consistently impressive. I got my power the day I moved in with one simple phone call and ever since, I’ve never had an issue. Keep it up Arc Energy Group.

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group
Laura

LauraSydney, NSW

Happy customer

published

I’m really happy with arc energy group. Great rates, pay on time discount and the most reliable and helpful service centre. I would highly recommend to anyone looking to make the switch to an affordable, quality service company.

ServicesElectricity and Gas
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group

Fast and Simple

published

The setup was fast and simple. The power has been reliable and bills are affordable. This is my first experience in a managed network building so the whole process was new to me, however, the team was patient and informative welcoming me. Feels like home :)

Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group
David

DavidSydney, NSW

Excellent all round service, great team to deal with

published

Arc Energy has provided best market rates and great customer service connecting power, hot water and Nbn services.

I would highly recommend to anyone and would sign up for their services again.

Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group
Lauren Allen

Lauren Allen

  • 2 reviews

Good rates

published

Power rates are decent and cheaper than other companies I've been with.
Set up was nice and quick and the lady over the phone was helpful and even followed up with my query

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Arc Energy Group
Arc Energy G.Arc Energy Group
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Questions & Answers

Olan

Olanasked

I will be moving to a unit with your embedded network. Is the gas included in the service you provide? Or do I have to get a separate provider for gas?

1 answer
Arc Energy Group
Arc Energy G.Arc Energy Group

Hi Olan,

Thanks for getting in touch. Gas is not billed to tenants when you have your hot water with Arc Energy. Any gas used in your unit, for example through your cooktop, is unmetered and only a daily supply charge is charged.

Feel free to reach out to our customer care centre for any other questions or concerns. We'll be more than happy to assist! 1300 025 965

Kind regards,
Arc Energy Group Customer Care Team

弗莱德 F.

弗莱德 F.asked

bought an apartment with embedded network with ARC energy, for some reason i am paying at least 50%more than what I was paid, I did not change my lifestyle a lot, but I did pay a lot more money.its just insane.

No answers
Martha

Marthaasked

is the gas service included when you connect electricity and hot water with Arc Energy?

1 answer
Arc Energy Group
Arc Energy G.Arc Energy Group

Hi Martha,

Thanks for getting in touch. Gas is not billed to tenants when you have your hot water with Arc Energy. Any gas used in your unit, for example through your cooktop, is unmetered, and only a daily supply charge.

Feel free to reach out if you have any other questions!

Kind regards,
Arc Energy Group Customer Care Team

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