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Overall great
Arc Energy Group has competitive pricing. Overall i think they are a Great company, I have had no issues, no power issues. Always Quick and friendly to assist any queries.
1 comment
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Saving money
Compared my bill to my friends bill and was shocked as to the money I was saving. The rates are better than the largest supplier in Sydney and i've had reliable power since day one.
1 comment
Arc Energy G.Arc Energy Group
Hi Joseph,
Thank you for your positive review. It's great to know you've had a great experience and enjoy our competitive rates. Please feel free to reach out to us any time if you need any assistanc... Read more
e or support. Thank you for being an Arc Energy customer!
Similar opinion? Write a review on ieatwords.com.au!
Wow what a breeze
The whole process of connecting power, hot water and NBN was a breeze with the amazing ARC Energy team. Their rates were fantastic and customer service was excellent. I would definitely use ARC Energy again and highly recommend them.
1 comment
Arc Energy G.Arc Energy Group
Hi Tim,
Thank you for your positive words. We're happy to know the set-up went by smoothly. We're committed to giving our customers the quality service and offering the most affordable rates. We'll be sure to keep up the good work. ... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Arc Energy Group compares to other Energy Providers
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Highly Recommended
Low rates, reliable power and the respectful staff. It's good to see such a large company doing it right from all angles in this day and age. Can't fault them.
1 comment
Arc Energy G.Arc Energy Group
Hi George,
Thank you for taking the time to leave a positive review. We're committed to delivering the highest level of service to or our valued customers and we're so glad to see people like you acknowledge this. Thanks for being a customer!... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Impressive
My first experience in building with a managed network. I guess I had the wrong impression because so far it's surpassed my expectations. Arc has a knowledgable team located in Australia who are willing to spend time answering my questions and providing competitive rates.
1 comment
Arc Energy G.Arc Energy Group
Hi Felo,
Thank you for your feedback. We look forward to continuing to surpass your expectations with our trusted products and services. Thank you for being a valued customer!... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Happy with prices and service
I’m so happy to be supporting an Australian owned energy company. I’ve had only good experiences with the Arc Energy staff. They’re always polite and willing to help. We had a seamless transition with no fuss, no dropouts and easy pay options. Overall, I’m very happy !
1 comment
Arc Energy G.Arc Energy Group
Hi Diane,
Thank you for your positive words. It's great to hear that you've been treated well by our customer service team. We'll be sure to pass on your wonderful feedback. Thank you for being a customer!... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
10/10 Customer Service
Contacted Arc Energy because they manage the power in my building, and WOW! Got through right away, no wait times and they had everything sorted on the spot! They really know how to put the customer first! so impressed!
1 comment
Arc Energy G.Arc Energy Group
Hi Chloe,
Thank you for your positive words. We're committed to delivering the highest level of service to or our valued customers and we're so glad to see people like you acknowledge this. Thanks for being an Arc Energy Group customer! ... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Money saving machines
I thought I already had a great deal with origin, until I came across these guys! Better rates, better service, and almost ZERO wait times! Where have you guys been all my life! Amazing!
1 comment
Arc Energy G.Arc Energy Group
Hi Charli,
Thank you for your feedback. We're so glad you found us and look forward to serving you! Please feel free to reach out to out anytime if you need any assistance or support.... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Firas HaderSydney, NSW
- Verified customer
All done in 3 minutes!
Carlie you are wonderful! quickest connection.
Best customer service I’ve experienced!!
From the phone to the lights,all done and dusted in 3 minutes!!!
Thank you thank you.
We appreciate the help very very much
1 comment
Arc Energy G.Arc Energy Group
Hi Firas,
Thank you for your great feedback. We do our best to give our customers the quality service they deserve so we're happy to hear that you've had such a positive experience. We'll be sure to ... Read more
pass on your kind words to Carlie. Thank you for being a customer!Similar opinion? Write a review on ieatwords.com.au!
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Alana ASydney, NSW
Excellent rates
I’m really happy so far! Quick and simple sign up over the phone and was assisted by a patient and helpful staff member. It’s been just over 6 months and my energy bills are a lot less than my previous supplier. I look forward to more benefits with this company.
1 comment
Arc Energy G.Arc Energy Group
Hi Alana,
Thank you for your feedback and welcome to Arc Energy Group! It's fantastic to hear that you've been treated well by our customer service team. We look forward to serving you for years to c... Read more
ome! Don't hesitate to reach out if you have any questions.Similar opinion? Write a review on ieatwords.com.au!
Brilliant!
What a point of difference! I felt that Arc Energy Group truly had my best interest at heart. Got me connected to all the services I needed in no time, great rates, great customer service!
1 comment
Arc Energy G.Arc Energy Group
Hi Loretta,
Thank you for your lovely feedback. It's brilliant to hear that you're enjoying the Arc Energy difference. We look forward to exceeding your expectations with our trusted products and services. Thank you for being a valued customer! ... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Elias ChahineSydney, NSW
Product Review
I have been with Arc Energy for 2 Years now and have never had any issues. They're transparent, honest and actually care about their customers. You don't get that enough with energy companies nowadays. Thanks Arc Energy group for your trusted Services.
1 comment
Arc Energy G.Arc Energy Group
Hi Elias,
Thank you for your wonderful words! It's brilliant to hear that our customer service team has provided you with such a positive experience. Honesty and transparency are at the core of our c... Read more
ompany so we're so glad to have you acknowledge this! Thanks for being a great customer.Similar opinion? Write a review on ieatwords.com.au!
5 stars
A great company with fantastic rates. Always receive quality customer service when I call up and they even offer a generous pay on time discount. Very thankful that I made the switch to Arc Energy and I would highly recommend to anyone!
1 comment
Arc Energy G.Arc Energy Group
Hi Brandon,
Thank you for your positive words. It's great to hear that you've been treated well by our customer service team. We'll be sure to pass on your wonderful feedback. Thanks for recommending us and for being a valued customer!... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Joe OSydney, NSW
Terrific!
Moved in over the weekend and called Friday to get my power connected. Needed assistance and the call centre answered at 4.51pm to make things happens for me. Just Terrific.
1 comment
Arc Energy G.Arc Energy Group
Hi Joe,
Thank you for your positive feedback. We're dedicated to delivering the highest level of service to or our valued customers. Thank you for acknowledging this with your kind words! Have a lovely day.... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Great Switch
Switched to Arc Energy after moving into my apartment 10 months ago. Really nice sales person on the phone and everything has been smooth sailing since. Bills are almost half of what they were with my previous energy company!
1 comment
Arc Energy G.Arc Energy Group
Hi Jake,
Thank you for your positive words! It's fantastic to hear that you've been treated well and enjoying the Arc Energy difference. Thanks for being a customer!... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Arc Energy Group compares to other Energy Providers
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BiancaSydney, NSW
No complaints
No hassle company that simplifies the entire process. I’ve been with Arc for just over one year and their service is consistently impressive. I got my power the day I moved in with one simple phone call and ever since, I’ve never had an issue. Keep it up Arc Energy Group.
1 comment
Arc Energy G.Arc Energy Group
Hi Bianca,
Thank you for dropping a positive message. It's fantastic to know that you've had a great experience. Thank you for making the switch with us and for being a great customer!... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
LauraSydney, NSW
Happy customer
I’m really happy with arc energy group. Great rates, pay on time discount and the most reliable and helpful service centre. I would highly recommend to anyone looking to make the switch to an affordable, quality service company.
1 comment
Arc Energy G.Arc Energy Group
Hi Laura,
Thank you for your lovely feedback. It's great to know that you've had a great experience with our service centre. This is the standard we want to provide to our valued customers. Thanks for being an Arc Energy Group customer! ... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Fast and Simple
The setup was fast and simple. The power has been reliable and bills are affordable. This is my first experience in a managed network building so the whole process was new to me, however, the team was patient and informative welcoming me. Feels like home :)
1 comment
Arc Energy G.Arc Energy Group
Hi George,
Thank you for your wonderful feedback. We're so happy to hear that your first experience is a great one. Rest assured we'll continue to perform excellent service. Thank you for being a customer!... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
DavidSydney, NSW
Excellent all round service, great team to deal with
Arc Energy has provided best market rates and great customer service connecting power, hot water and Nbn services.
I would highly recommend to anyone and would sign up for their services again.
1 comment
Arc Energy G.Arc Energy Group
Hi David,
Thank you for the kind words! It's brilliant to hear that you're so satisfied with our service and products. Thanks for being a customer! ... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Lauren Allen
- 2 reviews
Good rates
Power rates are decent and cheaper than other companies I've been with.
Set up was nice and quick and the lady over the phone was helpful and even followed up with my query
1 comment
Arc Energy G.Arc Energy Group
Hi Lauren,
Thank you for this brilliant feedback! It's always fantastic to hear that our customer service team are making our customers lives easier. I'll ensure that your comments are passed on to the team.... Read more
Kind regards, Arc Energy Group Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Olanasked
I will be moving to a unit with your embedded network. Is the gas included in the service you provide? Or do I have to get a separate provider for gas?
1 answer
Arc Energy G.Arc Energy Group
Hi Olan,
Thanks for getting in touch. Gas is not billed to tenants when you have your hot water with Arc Energy. Any gas used in your unit, for example through your cooktop, is unmetered and only a daily supply charge is charged.
Feel free to reach out to our customer care centre for any other questions or concerns. We'll be more than happy to assist! 1300 025 965
Kind regards,
Arc Energy Group Customer Care Team
弗莱德 F.asked
bought an apartment with embedded network with ARC energy, for some reason i am paying at least 50%more than what I was paid, I did not change my lifestyle a lot, but I did pay a lot more money.its just insane.
No answers
Marthaasked
is the gas service included when you connect electricity and hot water with Arc Energy?
1 answer
Arc Energy G.Arc Energy Group
Hi Martha,
Thanks for getting in touch. Gas is not billed to tenants when you have your hot water with Arc Energy. Any gas used in your unit, for example through your cooktop, is unmetered, and only a daily supply charge.
Feel free to reach out if you have any other questions!
Kind regards,
Arc Energy Group Customer Care Team
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Arc Energy G.Arc Energy Group
Hi Jodie,
Thank you for your feedback. It's great to know you've had a positive experience and we look forward to providing the best quality service and rates. Please feel free to reach out to us any... Read more
time if you need any assistance or support. Thank you for being a valued customer!