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Reviewer Photos & Videos
Bella
- 2 reviews
- 10 likes
- Verified customer
Trap trap trap
I have no words to explain the worse experience, I have with Aura. When you start or show interest to them to buy something they gonna be very nice and gonna keep calling you and asking. The best way how they trap people showing very high price and drop this price that down you cannot say no and once you said you are interested to buy that item they gonna push you with their brain wash strategies for example only last piece left and you have to be very quick someone else asking and this is best price only for today and so on. They gonna call yo...Read more
u 100 times in an hour until you do not say yes. Once you buy and make a payment after that they ignore you like they are not exist anymore. I was sending message on messenger where she reply in second, but now rather than reply they block me on messenger. Keep calling on landline number and the mobile number they have not answer, also send emails spend more than hours to explain after few weeks they said they are not understand what i am saying and after that send more emails and no reply at all. I try to contact them with all the available source, but no reply. I am really sick with all that. When i order i ask them very clearly my home is in building process and they need to hold it for that long for me and they said ok and i never request for delivery. I have bad experience with them, so i decide to cancel my order and i send email regarding that and keep calling but no answer and also send text messages and now they saying they already send this bed for free delivery. No one told me about that and they are doing whatever they want to do. When i said, i do not want it and want to cancel after that they are doing all, i seriously cannot understand what is going on and I really need help, anyone have any suggestion please help me to get out of this trap where i am suffering with stress and struggling only because i decide to buy from Aura. if you want peace in your life never go to Aura because all those glitters are not gold. Please help me and help yourself think before you decide not listen and decide. Thanks Aura to give me the one of the worse experience of my life...1 comment
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ShoppingQueen1986Brisbane
Mirror Bed
I was shopping for a new bed online when i came across this stylish mirror bed from Aura Design. I was so delight when it was delivered to my place yesterday. The bed looks stunning, very stylish and modern with the mirror finish, its a master piece in the center of my room. The workmanship was world class with very sturdy frame structure, definitely money well spent for a comfy good night sleep. Highly recommended!!!
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Hayley AndersonNambucca Heads
- 4 reviews
- 3 likes
Amazing Quality
I bought the Presley Bed as a friend who always uses them and always has such a lovely and well presented house, referred me to them.
I paid a really good price of $4499 as it was on presale, and It was delivered in only 3 weeks for $399 as I was building. The customer service was A+ with really friendly staff that were really helpful. The Quality was Impeccable and looked exactly the same in person as it did online, well priced
Really Happy, Thanks Simone Jess and Jaz your amazing.
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KazRSydney
- 7 reviews
Stylish Bed - Great Service!
I was looking for a quality bed to complete my room makeover, when I came across Aura Modern Bedrooms. So many lovely items to choose from but I couldn't go past the Sasha bed! With its real leather upholstery and beautiful detail, it was the perfect fit. Quality construction means that it's strong and sturdy and will last for years to come. It was in stock, so delivery was also super fast! I can highly recommend Aura Modern Bedrooms to all those wanting to add an extra special touch to their rooms.
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Modern and Unique
The Yinoka suite is everything I have dreamed of. Styling my room this way feels like I have woken up in Buckingham Palace. The cushioned head rest make sleeping a dream.
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rinshedalMelbourne
- 4 reviews
- 3 likes
Unique Designs
It was hard to find a bed that suited my needs as my partner is tall and most standard beds don't fit him. I ordered the super king, which was custom made and hand crafted. It took 5 months to arrive but for a custom made piece I understand that it would take longer than usual and was happy to wait. When the bed arrived I was amaze at the workmanship it look way better than the picture. I highly recommend Aura Bedrooms exceptional quality and excellent customer service.
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Kate
- 2 reviews
- 11 likes
- Verified customer
4 months and counting for shipping
Order placed in November and promised to be delivered by Christmas, it’s now nearly April and still not here. Constantly chasing up making phone calls when I’m given promises of delivery in a few weeks and tales of a hold up in “customs” when the item isn’t even in Australia yet.
Horrible service.
June 29th 2018 Update: Refuse to answer phone calls about refund
Been waiting on an order since November, when I asked for a refund they stopped answering any form of communication and just now after a month of non answered phone calls, I got through and when I said y name was hung up on.
Disgusting behaviour.
Avoid this scam company.
1 comment
It is now June and nobody is answering phone calls/ emails or Facebook messages.
$4000 is a lot of money to get nothing in return.
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Crystal w
- 2 reviews
Amazing Product !!
I have been searching for the perfect bed for our new house, I finally came across Designs by Aura and fell in love with The Lust bed. It looked amazing. Once i received the bed it was even better then i thought, shipping was nice and quick and prices werent too bad.
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Fantastic
They had fantastic customer services and were more than happy to help me select exactly what I wanted. I selected a my new bed and my expectations have been blown away! It has converted my room boring old bedroom into a world class hotel room.
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Absolutely love this bed!
I had been searching for the perfect bed for a very long time before I found an Aura bed. My only complaint is that I didn’t find this bed sooner! The staff at Aura bedrooms provided endless help and suggestions when helping me choose my dream bed. I couldn’t recommend Aura beds more!
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Seryn LAU
- 2 reviews
Yano Bed - No problems
After searching everywhere for the perfect bed, I stumbled across the Designs by Aura website. I was a little hesitant to begin with after a reading a negative review, but as a small business owner I know these can sometimes be misconstrued and incorrect. Aura had the bed of my dreams – the Yano. It was exactly what I had been looking for. Being in Qld, I was impressed when my bed turned up on the Friday, after I had only ordered Monday afternoon. It was exactly as described, and looked even better in real life. I got the queen size in white. T...Read more
he storage compartments are HUGE. The customer service people I spoke with when I ordered the bed were fantastic too. I hope my review helps others when deciding to purchase from Aura, I would not hesitate to recommend them to anyone.Similar opinion? Write a review on ieatwords.com.au!
EllieBrisbane
Fantastic Product and Customer Service
I was super impressed with the customer service provided by Aura, they were patient and understanding about my concerns about shipping from Perth to Brisbane, and amazingly my bed arrived in only 4 days. The shipping was very reasonable at only $399.
I’m in love with my new bed, the modern design is so comfortable and functional without compromising style.
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PradeepMelbourne
- 4 reviews
A great product and couldn’t be better.
I was referred by my friend and ordered the Enterprise bedroom pack. I was amazed just by the look of it. it looks so modern yet practical with the clean cut leather which gives a comfortable feeling Happy to have made the right decision. I am so happy with the customer service and would definitely recommend to my friends as well.
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AudreyBrisbane
If you are looking for a statement piece in your bedroom!
I ordered a bed head and base and could not be more impressed with the quality and workmanship. It has made my bedroom look amazing! All my friends now want to know where I got it from. Exceptional customer service!
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LesleyMelbourne
Excellent!
I had an incredible experience with Designs by Aura. Although in Melbourne, the staff were accomodating and were able to ship the bed out to me on a big truck, it was only $499 and it was delivered within 2 working days. I've had parcels within Melbourne take longer to reach me! I was impressed with their efficiency. The staff were helpful and also very quick to respond to all my emails. The bed I purchased was the divine bed. It's luxurious and great quality. It's modern and elegant. I have no negatives to say about my experience and would absolutely recommend this company to anyone looking for a modern, sleek bed, or any bed. They are the bed people.
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SIR RICHARD BRANS
After seeing it on facebook, We ordered the Sir Richard Brans, in Black Italian leather with LED Lights. It arrived within one week and our guests absolutely love it. Thank you Aura, will be a returning customer!
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Tj.Perth
Perfect
Very impressed. Great customer service. Have done so much shopping in the last few days and this was my best shopping experience by far. Extremely helpful. Good prices. Use them if youre after furniture, you cant go wrong...
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Warning, do not purchase anything from these liars,
No stock, all they want is your money, once sucked in you will get entertained by lots of laying and promises, after few months they promise you refund which you will wait bit longer, highly not recommended, poor service and communication skills.
1 comment
Simone L.Aura Modern Bedrooms
Hi there thanks for your feedback . I'm not sure what you are referring to, no stock? This is not the case. Perhaps the bed you wanted was not in stock ? Refund every few months ? So you've received ... Read more
a bed ? I'm very confused . Can you send your invoice number so I can look into this ? And your above claims Thanks and regardsSimilar opinion? Write a review on ieatwords.com.au!
Roxana AMelbourne
Great experience and customer service
I had a great experience here, there are some great products and I felt very welcome due to the great customer service. I felt like I was more than just a customer here as I was provided with very good options for the type of product I was looking for. Highly recommend to others as well. Thank you very much!
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DeepPerth
Wow just love my hall table
Highly recommended Aura bedroom . Just love their furniture. Customer service commendable .love with my hall table simply wow . Keep on purchasing from Aura in future . I must say Aura is name of modern antique furniture shop
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Questions & Answers
Donna P.asked
I paid for a dining room suite last August under invoice 23. Informed the sales rep that I did not want to add to it. I was told I would receive it by Christmas. It is now two months after Christmas and I have had no contact with tour company. Please call me. Thanks Donna Poole
No answers
Beckyasked
My question is to you Product Review. How can this company who has multiple complaints against them (including my own) have 2 more 5 star reviews given at exactly the same time from 2 different states? These 5 star are fake reviews. We are not competitors leaving bad feedback we are honest customers with real complaints. We come to your site to leave real feedback yet it would seem you allow fake reviews to posted. Who are we to believe. For me I now give up!!!
3 answers
what a surprise 3 more fake 5 star reviews left, all left within an hour of each other. Might be an idea to ask all the happy 5 star review people to post actual pictures of the products they received taken in their homes!!
Bed arrived and mattress was soooo comfortable. The Bed looks the same as the pictures show... just a shade darker then expected but actually a nice colour transd goes with our bedroom. Seriously, some of your pieces are so amazing and different! I will be back next month to get my daughter a queen bed for her birthday. Great quality, great design, prices are perfect. Thank you again!!
.
Love my bedroom and will be back!
Hi Brittany thank you for sharing your positive experience. To give me and others more confidence can you post a picture on here of the actual products in your home please.
Jasmine K.asked
I have ordered a tv unit and hall way stand paid have my deposit but i am trying to get in contact with them to find out where my things are anyone know how to contact them i have sms called and messaged them on messenger.
7 answers
You won’t be able to, you will eventually get your stuff prob the end of the year, but once they have your money u can’t get hold of them
People been waiting up to 2 years for there stuff cause the owner has no money as recently I’ve discovered has a drug problem
This company is legit fraud, purchase of of $15,000 and it’s been 14 months and still haven’t received, please see photo attached of evidence that reviews below recent ones are all paid for, all the good ones are paid for but have only managed to find most recent add, it has been proven that this company clearly takes your money and eventually does provide product but 14 some even 2 years have been waiting, I have been in touch with a majority of customers and all have experienced the same, not one customer is happy, the only customers that receive there goods straight away get delivered beds that are glad wrapped as ex display but being sold as new, 43 complaints with consumer affairs to date only From 2018 it’s clear they aren’t doing anything about it but that’s ok, this company is now under police investigation as fraud is jail time. People including me have worked really hard for their money and the owner thinks it’s a joke but she won’t be able to hide for much longer.. when people comment on Facebook about not receiving goods they are deleted and blocked. Her buisness previous to this was taken to court with consumer affairs for putting vouchers on Groupon for a service that didn’t exist and taking people’s money. All the adds in Facebook about products offered aren’t in stock at all but are said they are and then when people message about them fake story that they just sold out, everything is from China it’s on the boxes, the So called 100% Italian leather products aren’t leather and don’t last longer then 6 months and then when you message about issues or problems are they are supposed to have 3 year warranty they are ignored. Harassed to pay in full then wait for that long, shows how broke she is as I have also recently found out she is a drug addict. The only reason she is still open is because no one can get hold of her police, consumer protection etc dogding the system, answers the phone for a sale but not for anything else. I literally challenge you to find one happy customer in the entire period this company has been operating. Her defence to the fake reviews is that they are competitor reviews, I have never known companies to write fake nasty reviews about other companies out of jealousy, and the reality is no other furniture store would be jealous of this company as it’s so corrupt. The furniture is different and completely unique that is why people are drawn to it, but remember people what u are admiring is just a picture the products don’t actually all exist and aren’t in stock. fraud advertising and also fraud timeframes given, I dare you Aura tell people the truth that they have to wait a year. Anyway not much longer, not only will the buisness close but the owner will be enduring legal consequences for this!!
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Simone L.Aura Modern Bedrooms
Hi there we have no record of you being one of our customers ? I am gathering you bought a promotion and correct we don’t have refund clearances . The reason you are wanting to cancel I’m not understa... Read more
nding ? Have you written in and sent he form 202 as per the policy ? I have nobody on file requesting a refund