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Aura Modern Bedrooms
Donna P.South East Queensland, QLD
Ordered sale item 7 months ago. Still waiting!!
I paid for a dining suite in July 2022 and was given a timeline for delivery of 5-7 weeks. I still have not received it in March 2020. I asked for a refund and was told I could only get a credit as it was on sale.
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Ellen L.Greater Melbourne (Metropolitan), VIC
- 2 reviews
Quality Aura
AURA the best bedroom and furniture shop great pricing for the quality that arrives which is is high end luxury. Customer service was great!
Delays were unfortunate but i know this furniture is made in another country and that it is unavoidable. But i think a great business the owner is lovely
For all AUSTRALIANS who haven't seen these pieces of furniture being so unique and luxurious and the smell of real Italian leather is a good change from the PU other retailer are selling!
Be prepared to be ruined forever with the expectations set so hig...Read more
h after dealing with AURA. You will never look at Australian furniture the same, after what you see what AURAS brings to the table so much more, class, and exclusive luxurious options. Australians will be wanting more, and expect more for the money they spend and so they should !! Thanks aura Australia needed this change in the bedroom.
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4.8(529)Brittany M.
- 2 reviews
Absolutely perfect!!
Bed arrived and mattress was soooo comfortable. The Bed looks the same as the pictures show... just a shade darker then expected but actually a nice colouvtransd goes with iuyr bedroom. Seriously, some of your pieces are so amazing and different! I will be back next month to get my duaghter a queen bed for her birthday. Great quality, great design, prices are perfect. Thankyou again!!
.
LOVE MY BEDROOM AND WILL BE BACK!
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Alyshia F.Perth, WA
Absolutely love my TV unit
Took 15months to get my unit but was so worth the wait - I am so happy with my unit. I cant stop staring at it. Was delivered this morning exactly on time, a few problems getting over here because of import - I think because its very breakable and fragile but once it got here was only a matter of days... So happy with my beautiful new unit!
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My mirror furniture was finally delivered.
I think I waited a year ! this furniture is seriously amazing . Good price, good quality ! Not for anyone in a hurry but Definitely not a scam, myself and my friend both received our items yesterday ! I didn’t think I would - only because when I called docep what was supposed to be a enquiry ended up then pushing me to go to court against them!! Imagine if they were another week late . All that energy for nothing . Anyone who is unsure like I felt, especially after reading so many good but pretty nasty reviews which j see now is from a compe...Read more
titor or a nasty ex venom, you will receive the most amazing furniture like I did, I promise you . My order showed up ! Think the lady needs to resolve people’s enquires not add fuel to the fire when anxiety and impatience is already at stake . Aura thank you for answering all 1000 of my calls and doing as much as you could in a situation out of your hands . I’ll be back . Unless I’m barredSimilar opinion? Write a review on ieatwords.com.au!
Jessica D.Greater Melbourne (Outer), VIC
All my friends are jealous
My best friend has this set in her bedroom so I decided to copy her style!
I ordered the 8 piece bedroom set about a month and a half ago and it arrived yesterday! I was told it would be 6 weeks to Perth and 6 working days to get to my door step here in Melbourne... so happy with the time frame.
Thank you Simone, lauriesa, Fabio, Rick and Nathan for making my room look amazing.
They look even better in person. Recommend aura bedrooms to anyone wanting something unique and beautiful! Happy customer.
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I found them great- furniture speaks in volumes for itself
I went and had a look at Aura was really busy and the prices reasonable
my goods I ordered custom made were 3 weeks delayed
happy kept in the loop
product is better then I pictured .
Amazing quality
Service average
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MattSydney
TAX INVOICE NO. 18-00000291
I am also an unfortunate case which has been victimised by this disgraceful business.
On the 24th of November 2018, I made a payment of $2,397 to purchase the following items:
Sales Rep: Briers J
- Square Richard Branson King Bed $999
- Comforto Memory Foam Pocket Spring Mattress $999
- National Metro Express Delivery $399
...Read more
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HolliePerth, WA
Terrible service, false claims of genuine Italian leather
Currently going through court proceedings, due to failure to comply with warranty and misleading custumers.
Qaulity of the bed purchased is below standard and company advertised the bed as genuine italian leather and the bed is not leather at all.
They don't operate in a professional manner at all.. Would advise against doing business with them at all.
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Kaur J.Greater Melbourne (Outer), VIC
- Verified customer
Scam - got my money - no product -no refund
Paid $2498 with no sign of delivery. I paid 3 months ago . All 5 star reviews seems fake . Product review should do an investigation on fake reviews . I attached invoice pls have a look.
I paid online and promised to get delivery 6-8 weeks now it’s been 14 weeks.
They block me from Facebook page also.
So disgusting .
I found out multiple complaints regarding this company
Another person who got scammed created watts app group
I am one of the victims for aura . I paid $2500 and nothing returned. No product no refund. I am making watts app group to lodge a formal complaint . Pls get back to me on [contact details removed]
Join watts app group now !!
https://chat.whatsapp.com/Eb23BiI8gnx0FMis0yZMcd
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Michael ShirleyPerth, WA
- 2 reviews
- 1 like
Aura Bedrooms
Fantastic early birthday suprise :) I woke up this morning feeling like I was in a hotel.
The most beautiful bedroom setting I've ever owned arrived yesterday. I was even offered free assembly by the delivery guys - so sweet!
Aura makes the most stunning furniture that's really inexpensive for the quality.
It looks even better than the pictures I've been lusting over on their site :) Best service and beautiful product.
(The bad reviews just dont make sense.
I get the feeling its something going on behind the scenes - gives you no idea about the real quality or service provided by the business itself)
I'm a very happy customer who'll be back as soon as I convince my mum that her bedroom needs a makeover too.
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CourtneySouth East Queensland, QLD
Five stars for a five star experience!
Best furniture I have ever owned ! Quality ! Service ! The designs ! Lasts forever. Bought 5 years ago, mum bought last year, friends bought this year ! The furniture is amazing and nowhere in Australia comes close ! My 5 year old purchase still looks brand new . I’ll be purchasing again soon from aura.
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WaisePerth, WA
- 2 reviews
- 1 like
Excellent Products. Great Customer Service
Aura you rock !! Just got my mirror bedroom set and omg it’s even better in person, I’m coming back and my friends cannot believe how amazing these sets are ! Amazing craftsmanship and I’ll be sleeping like sleeping beauty tonight !! I forgive you now for the 3 week delay ! SOOOO worth it aura !! Love love love
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Rick KBrisbane
- 6 reviews
- 5 likes
Amazing
My 2 bedrooms I ordered arrived last night, assembled Rubbish taken away ! Super comfortable, quality is really nice and can smell leather and very high standard . Referred to aura from the Indian community who they furnish homes for, they do the gold furniture and as Indians love very Well priced for the quality and they look after you . My order was 2 weeks late, but wasn’t concerned received phone calls and emails and let in the loop . I see how other people respond because of delays or maybe even a competitor! Wow so much jealousy for this company ! Honestly I can see why . They have the best furniture in Australia, I see why the Indian community love aura ! Thanks again we will be back once we save more .
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4.9(117)Maccney
- 3 reviews
Customer Service A+ - Thank You Aura
Hi guys I was super reluctant buying from aura after reading the reviews, but I flew over to Perth visited the showroom ! Wow factor ! Was greeted with absolute impeccable customer service . I brought my plans and the designer sketched the custom furniture and I paid $20,000 on the spot as I could see the quality, I watched the talent in how quick my plans were designed and I saw and felt the furniture . Which look even better in person ! My settlement is today and all my goods were delivered this morning, installed and assembled and I’m in ...Read more
disbelief, I am so thankful to aura and the customisation and time I was given, the quality the designs and the absolute awesome furniture . Don’t read competitors who keep repeating themselves when these guys move to Sydney and Melbourne I think the other shops will be out of business or will seriously have to lift their game . Employing designers, designing Italian leather and remarkable pieces, and yes I was prepared to wait as I know they have delays ! But honestly I would have waited for this, nowhere in Australia sells one piece that even comes close to This . Marble tables, Glass beds, Italian leather couches, thankyou aura ! The most sceptical customer now admirer And lover of aura designs . Can’t wait to see your new shops on the east coastSimilar opinion? Write a review on ieatwords.com.au!
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NicSydney, NSW
Love Aura
I recently successfully completed a renovation with Aura! It would have cost me double the price with anyone else! Seriously great pieces, high quality, heavy and very enchanting and eye catching. Nothing looks cheap and looks better in real life. Love Aura! Small business doing wonders for Australia!
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Both my mum and I really like it!
After my mum purchased one of your mirror beds and used it for a couple of months I really wanted to get one too . Bed is divine, of good quality and great price! Anticipating the arrival!
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So happy
A friend recommended me to your showroom went in and was blown away amazing variety ! Ended up buying a queen size bed and absolutely love it !!! Staff were super friendly also HIGHLY Recommend !!!
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NatashaCanberra
DO NOT BUY FROM THiS COMPANY THEY SCAM YOU OF YOUR MONEY
this company is not real all they do is take your money and give you nothing but lies and nonsense in return. You do not receive your product as there is no product to actually send out. i do advise all you people out there not to be scammed by this company. i have spoken to consumer affairs in Western Australia and they are investigating this company so for anyone out there who has been scammed like i have i advise you to contact consumer affairs and make a formal complaint these animals can not get away with scamming anymore people. And as fo...Read more
r you [name removed] or [name removed] i believe you are all the one person nonsensing your way through everything but your time will come to an end and you will pay for all the money you have ripped off people so id be very careful on what you decide to do next. ie to everyone out there call this number [details removed] this belongs to [name removed] maybe you should keep calling her and see what she has to say about all this. anyone have anything to discuss call me on 0422025160.Similar opinion? Write a review on ieatwords.com.au!
Jan GAU
Worth the wait
I had to wait a very long time for my order and didnt get any good customer service while waiting but it was worth the wait in the end cos i love my purchase
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Questions & Answers
Donna P.asked
I paid for a dining room suite last August under invoice 23. Informed the sales rep that I did not want to add to it. I was told I would receive it by Christmas. It is now two months after Christmas and I have had no contact with tour company. Please call me. Thanks Donna Poole
No answers
Beckyasked
My question is to you Product Review. How can this company who has multiple complaints against them (including my own) have 2 more 5 star reviews given at exactly the same time from 2 different states? These 5 star are fake reviews. We are not competitors leaving bad feedback we are honest customers with real complaints. We come to your site to leave real feedback yet it would seem you allow fake reviews to posted. Who are we to believe. For me I now give up!!!
3 answers
what a surprise 3 more fake 5 star reviews left, all left within an hour of each other. Might be an idea to ask all the happy 5 star review people to post actual pictures of the products they received taken in their homes!!
Bed arrived and mattress was soooo comfortable. The Bed looks the same as the pictures show... just a shade darker then expected but actually a nice colour transd goes with our bedroom. Seriously, some of your pieces are so amazing and different! I will be back next month to get my daughter a queen bed for her birthday. Great quality, great design, prices are perfect. Thank you again!!
.
Love my bedroom and will be back!
Hi Brittany thank you for sharing your positive experience. To give me and others more confidence can you post a picture on here of the actual products in your home please.
Jasmine K.asked
I have ordered a tv unit and hall way stand paid have my deposit but i am trying to get in contact with them to find out where my things are anyone know how to contact them i have sms called and messaged them on messenger.
7 answers
You won’t be able to, you will eventually get your stuff prob the end of the year, but once they have your money u can’t get hold of them
People been waiting up to 2 years for there stuff cause the owner has no money as recently I’ve discovered has a drug problem
This company is legit fraud, purchase of of $15,000 and it’s been 14 months and still haven’t received, please see photo attached of evidence that reviews below recent ones are all paid for, all the good ones are paid for but have only managed to find most recent add, it has been proven that this company clearly takes your money and eventually does provide product but 14 some even 2 years have been waiting, I have been in touch with a majority of customers and all have experienced the same, not one customer is happy, the only customers that receive there goods straight away get delivered beds that are glad wrapped as ex display but being sold as new, 43 complaints with consumer affairs to date only From 2018 it’s clear they aren’t doing anything about it but that’s ok, this company is now under police investigation as fraud is jail time. People including me have worked really hard for their money and the owner thinks it’s a joke but she won’t be able to hide for much longer.. when people comment on Facebook about not receiving goods they are deleted and blocked. Her buisness previous to this was taken to court with consumer affairs for putting vouchers on Groupon for a service that didn’t exist and taking people’s money. All the adds in Facebook about products offered aren’t in stock at all but are said they are and then when people message about them fake story that they just sold out, everything is from China it’s on the boxes, the So called 100% Italian leather products aren’t leather and don’t last longer then 6 months and then when you message about issues or problems are they are supposed to have 3 year warranty they are ignored. Harassed to pay in full then wait for that long, shows how broke she is as I have also recently found out she is a drug addict. The only reason she is still open is because no one can get hold of her police, consumer protection etc dogding the system, answers the phone for a sale but not for anything else. I literally challenge you to find one happy customer in the entire period this company has been operating. Her defence to the fake reviews is that they are competitor reviews, I have never known companies to write fake nasty reviews about other companies out of jealousy, and the reality is no other furniture store would be jealous of this company as it’s so corrupt. The furniture is different and completely unique that is why people are drawn to it, but remember people what u are admiring is just a picture the products don’t actually all exist and aren’t in stock. fraud advertising and also fraud timeframes given, I dare you Aura tell people the truth that they have to wait a year. Anyway not much longer, not only will the buisness close but the owner will be enduring legal consequences for this!!
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