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LockySouth West, WA
- 2 reviews
DO NOT deal with them
ordered gigabyte radeon graphics card 21/4/20..no notification by 24/4/20..sent 2x emails, no replies,.. spent 18 minutes waiting to be connected to 1300 number...explained the situation, to be told because of CCPV they have no stocks, but when I placed the order there were stocks in stores... told operator cancel order, would never deal with them again !! will now wait to see how long it takes to refund my money...will post outcome...
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Diane N.Sydney, NSW
- Online store
- Verified customer
Excellent and responsive team!
I came across Austin Computers when looking for a Corsair keyboard. I placed an order as their prices for that specific keyboard was the cheapest around.
Despite expected delays due to the increased demand, my order was dispatched within 24hours.
The online team, including Ricky and Zelin were responsive and worked around the clock to keep me informed.
Overall extremely happy with their customer service! For any future tech needs i will be looking at their website first !
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JarodPerth, WA
- 14 reviews
- 2 likes
Absolutely terrible service
Can't get through to the store, they have items in stock, but havn't shipped even though it was express and its been two days since I ordered. Still sitting in their warehouse. Absolutely useless. Won't be using them again and recommending everyone against using them.
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Anthony Y.Peel, WA
Avoid this store
Every time I've ordered from Austin Computers I've had to ring up as they don't ship orders in a timely fashion.
I made a small order of a few ram sticks for express shipping, waited for 2 weeks and it was still pending. I had to ring up and they told me they'd contact the warehouse and get back to me. No call back. Two days later it was finally marked as shipped, however I did not receive a tracking number. I email their sales team, no reply. A few days later I ring up again, and they put me on hold to check with the warehouse, turns out it h...Read more
adn't even been shipped yet and they then put it in for waiting for pick up from the courier, yet for some reason they couldn't provide me with a tracking number. A few days later and I finally receive my RAM. Avoid purchasing from their store unless you want a headache. Just under a month for express is ridiculous.Similar opinion? Write a review on ieatwords.com.au!
James G.Greater Melbourne (Metropolitan), VIC
Great quality and fantastic support
I built my first PC with my parts coming exclusively from Austin Computers. Once purchased, I needed to go through a security check due to the amount of parts purchased (which was very reassuring). Unfortunately there was a faulty part. Of course is not their fault as they are the reseller.la dm do not test parts for legal purposes. The support staff including Ricky He, were incredible with their ability to reply to my emails quickly and find solutions to my problem, which was the ram. He was able to identify the issue with my PC (no signal to ...Read more
the monitor) and send replacement parts in a small amount of time. After that experience, I’ll certainly be buying future products there and I would recommend this place to anyone looking for parts. I understand some reviews say otherwise, however it is in my opinion that Austin Computers are the place to go to.Similar opinion? Write a review on ieatwords.com.au!
Not HappyGreater Melbourne (Outer), VIC
Never again
Showed they had stock online, purchased a graphics card, next day got an email saying they are out of stock and that ill have to wait 2 weeks for it to come back. i asked for a refund and ill have to wait 10+ days and i spent a lot of money on this and all my other parts will come and ill just have to wait for a refund and purchase somewhere else.
Very inconvenient!
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