Australia Post Shopmate

I ordered a package 3 weeks and 3 days ago and it still hasn't come. AUS Post need to step up their game and get more organised as they are costing me aesthetic instagram photos. I even bought handbags from glassons, but my order online hasnt come.

I was left a card to go to my local postoffice and it took 3 days to arrive about 100m away with express. All tracked and it was live goods.

I purchased three items from different sellers in the USA.

It too 3 months to get my packages, and probably 50 emails to shop mate, because they don't do anything unless you hassle them.

They must have an awful relationship with customs, because every single item gets held up with customs for weeks / months.

My advice use any other forwarding service. You think you are doing the right thing by using the Aus Post service, but they do not care, they are slow, their system is garbage, they take zero responsibility and to cap it off they are th...

This service is the worst I’ve ever had. I had a parcel arrive in the USA destined for Australia.
Because the Parcel was $1,100 USD they required more information.
It has been 8 weeks now and I *think* my parcel has been shipped. Can’t tell as the information is useless.
When it gets here I assume there will be duty, so more delays. No idea why they can’t do the clearing prior like everyone else does.

I sent 3 emails over 4 weeks and none were answered until I called.

The email does say that there is delays and that they are human too, so don...

I have used Shopmate on various occasions. It is incredibly expensive compared to the rate I would pay if my parcels were sent independently. But where international postage is unavailable I am happy to pay for it if it means getting products I can't buy here.

With that said, on the last occasion I used Shopmate I paid over $120 for a pair of shoes to be sent. This amount was paid almost a week ago. Since then, absolutely nothing has happened. The shoes have not been sent, no updates have been provided and from what I can see they are still si...

Like many others, my package hasn’t arrived within the specified date and has had no tracking update apart from “Shipping information received by Australia post”. So by the seems of things it still hasn’t left the warehouse. The weeks keep going by and it seems like I will not be seeing this package in the near future... or ever. So disappointed. Definitely use another service if you are considering forwarding things from the USA.

This is about Australia Post Shopmate, not Australia Post Domestic which I would rate about 90% to 95% happy. Anyway on with Shopmate.
I made a purchase that was delivered to Shopmate in Portland, Oregon on Tue 22 Jun 2021, that delivery by UPS was fast, two days from Los Angeles. The actual acknowledgement from Shopmate was fairly quick, within three days. Then it was marked as shipped on the 24th of June. Now comes the pathetic part, the actual travelling time. Now this item I purchased cost around $1,150.00 AUD, so I would expect to be able ...

Sent a package to my shipment address, a week later nothing was in "My packages". Used the "find my package" on the shopmate website could not find my FedEx consignment note. Sent 3 emails to the email address Austpost provided and no response. Finally called Aust Post after a week and gave them the FedEx number. Person on other end of phone "found" my package and assigned it to "My Packages". They told me my package has been not been address properly which wasn't the case. Two days later I paid the shipping which was more than the calculated (...

Three small parcels from US. Paid ShopMate March 5, received email March 6 they are "on the way", AustPost tracking advises "still being prepared" and now March 19. Today ShopMate site not accessible. Lodged complaints with AustPost.

Bought goods from USA. On the 5th March, it said it’s shipped but my post app still saying it’s being prepared. Rang every week and Shopmate staff said it’s in transit. I would like to ask which airplane did Auspost use that would take 14 days in the air?!!!!! I rang today (17th March), and the staff now told me that my goods is still in warehouse in US?!!!! I hope I will receive my goods in the end and would never use it again. Absolutely rubbish service.

As per the title - I've used the service twice now. It takes days from receipt fo the parcels to be logged.

They don't reply to emails.

Comparatively, it's more expensive.

The tracking info the provide doesn't match to the parcels.

It just sucks.

Absolute SCAMMERS. Just please use literally any other company! They sting you with so many charges and fees you end up paying a lot for a tiny little parcel. As well as being extremely deceitful and sneaky with their charges, they also waste your time. It took 4 months to get my parcel sorted and shipped to me even though I am still yet to receive it.

When my parcel arrived at their warehouse they updated my account to say it was "prohibited" and I should email for more information. I emailed repeatedly for weeks and received no response. At one point I even received notification that they had closed my case and to give them feedback even though they never responded. Finally I called and was on hold for half an hour before I could speak to someone. I was told I had to agree to risk customs charges due to parcel containing wood components.

The same parcel was then updated to the status of "o...

Deceptive advertising.-No consolidation.

Dishonest -Shopmate charged multiples of actual weight.

Uninterested Service delivery-Not our problem was my reply.

What a dispiriting experience.

Why should Aus post care ? They are a monopoly
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For some reason it said my package weight was 5kg but i was being charged 12kg. As is a Christmas gift i agreed rather than send back and miss Christmas.
Package is late and wont be here for Christmas even though it said it would be.
Package is some clothing and back pack.
I used planet express before to ship a triple pram ( 2 large boxes) and was only slightly more than this.
I thought i would do the right thing and support an Australia company and it has cost me hundreds.
Also no tracking just says sent. I could watch the American service moving across the country.
Will never use again.
Very disappointing