U-Haul Australia (page 2 of 8)

Awesome products I used a 6x12 caged box trailer to move houses for my son we had the choice of open cage side or a fully enclosed trailer with the open sided trailer we moved all his stuff in one go

There was no trailer on the location that it was supposed to be, we were made to travel to another location where we were guaranteed one but again, no trailer. Awful service. Already had paid for and booked multiple weeks in advance.

ABSOLUTELY The worst rental company I have used. Ordered online and booked, was told at the service station I will need to do it all again. Ramp lid had no clip, so the ramps could of fallen out along the road if I had not seen it, the attendant told me you need to call U-Haul its not our problem.... no answer...WT?
Then the ramps are 6 inches wide and straight slick metal.....
After One try of getting the vehicle on the trailer I gave up and returned the trailer.
UNSAFE AT BEST...
$130 waste...

Worst hire company I have dealt with. We showed up at 6am to get a trailer for a 9hour trip, spare tyre was flat, service station staff said it had sat defective for 2 weeks, our booking had been in for a month.
The lady informed us we could wait 2 hours for tyre shop to open and get it changed ourselves or drive an hour to get another one. We drove to get another one and the jacking handle was broken. We were lucky we had an adjustable spanner to lift and lower it or we wouldn’t have gotten it on the ball socket for towing.
This company puts...

As a prior customer, it kept defaulting to my past expired card, even though entering new card numbers. Web chat no help, refered to calling, didn't call. Trailer light not working on pick-up, defective and unroadworthy. Did not take the trailer & 'returned' it without leaving the Servo. Also told all people only take one shackle for two safety chains. Wrong number on web, finally continually asked "Who told you that you are getting a refund?" Ruined my day. U-Haul = No-Haul.

Turned up to pick up trailer, key to lock had been taken home by staff. Will be there in half an hour. I leave to move everything to front lawn in anticipation of picking up trailer. Go back over an hour later. Turns out they simply cancelled my booking and no-one let know. This company totally left me stranded and wasted my time and money. Unreliable and unapologetic. Let the poor petrol station attendant apologise for them not contacting me as they told him they would. I understand things happen. But they should have called to stop me from having to drive, leaving my goods on the front lawn only to have nothing waiting and then scrambling to find something else and praying nothing was going to be stolen.

Excellent customer service and super straight forward for easy trailer and car hire. Highly recommend to all friends and family and will continue to use U haul for any service need be.

After booking a 2 horse float, when I got home I found there was only one pin, so could only move one horse at a time. Also, another safety pin was missing. Rang the call centre to let them know I would need till the following morning due to the faults. I also asked if I could check it in to a different location and the lady told me that was fine. Got to the location The next morning, only to be told I need to take it to the original location. However over night the original location went into lock down. They are now charging in me for a one way trip even though I can't get the trailer to the original location.

I recently booked a car trailer online and then picked up from the local depot/service station. It was a very quick and easy process. The trailer itself was very good and towed really well. I could not fault the service or the trailer, all in all a very good experience! I would recommend to anyone looking to hire a trailer.

my tow ball and uhaul trailer not compatible..wanted to re book AFTER l checked can get a smaller light weight tow ball.....offered a voucher and asked when l wanted to rebook..said dont know if l can get a smaller tow ball ....my tow ball 2 tonne...to tow a trailer total over 2 tonne with 1200kg load..you have a smaller under 2 tonne ball hook up ....your staff just hung up..l have no email confirmation of booking, your kiosk at site mal function... l think taking the $20 hit is better than dealing with this company for me sort of matches the other reviews on this site.

I'm truly unsure if I can come anywhere close to describing how poor this company is in regard to customer service (or even basic moral standards). I booked almost a week in advance and made a number of plans to enable the relocation of our broken down vehicle, including BUYING a new car capable of towing instead of just hiring a car to get home. On the booked time when I went to pick the trailer up after taking delivery of the new vehicle, the U-Haul attendant informed me that U-Haul had intended to contact me days prior to cancel the booking...

Trailer was picked up from Warana agent and at the time asked if this trailer could be returned to the Yeppoon branch, was told this was fine I returned the trailer 24 hours early to the Yeppoon branch and two weeks later U Haul withdrew $2100,00 from my bank account without out even informing me or contacting me, tried making contact both on the 1300 number and was on hold for two hours, also tried online and was told they could not help.
This is theft and I will be taking appropriate steps

Went to hire trailor today from these grubs paid for it started to hook it up did a walk around and no number plate now they tell me it could take up to 5 days to get my money back steer clear of these mutts go to move yourself trailer never had an issue and this was the first time hire and will be my last
Regards
Unhappy customer now ex customer

Six months ago i spent some time trying to hire a 2000kg carying capacity car trailer. uhaul yamba said they had one . I booked it for 24hr hire. $129.00 I picked up at 10am as booked. When I arrived to pick up the Ford F100 I realised the trailer was too narrow to fit the car and was only rated at 1200 kg. I rang uhaul and was told to return the trailer before closing time and they would not charge me as I had booked a 2000kg capacity trailer. I returned the trailer at 1pm and was instructed uhaul will contact me with the refund. I contacted...

Hire of trailer Easter Saturday to pick up broken down vehicle.
Hired trailer on the lot.
Apparently that trailer was unroadworthy, but nobody knew. There was no sign on it etc.
Trailer breaks broke down.
U haul contacted.
U haul staff accused us of stealing the unroadworthy trailer.
U haul staff threatened to charge $2100 if trailer was not returned to depot.
NRMA was called and dismantled all the brakes on trailer. Advised it was unroadworthy.
At our risk, trailer was returned to depot.
2 amounts were debited from credit card by u haul for this "great customer service"...

The customer service team helped locate a few alternative trailer options for me, and helped ensure the booking process was easy to get exactly the trailer I needed.
Trailer in excellent condition, and collection process is very simple.
Would definitely recommend.

In a City the size of Newcastle i wasnt able to arrange a Medium Size Cage trailer to be avialable in three weeks time. Customer service was very poor when i spoke them by phone. I'll never use them again or reccoment to use them again.

When we went to return the trailer the Depots were not opened as advertised. Contacted the contact centre. They promised twice to follow up and call back. Twice they did not. they would not allow us to return it to another local depot that was open. When we returned the trailer when the depot opened up 2 days later there was no receipt provided. A totally unsatisfactory experience

I needed a trailer quickly as I impulsively purchased a 2mX2m trellis. I was on my own so I was a bit nervous about hiring a trailer as I’d never done it before. I googled where the nearest trailer hire was and found U-haul at Morningside Puma. It took only a couple of clicks to locate the sized trailer I needed on the U-Haul website. Then within only a few minutes I had one booked. I rocked up to Puma and the young girl behind the counter was super lovely. She pointed to an electronic kiosk where I had to match my booking reference which had ...

Easy booking, pickup and drop-off process using the machine provided at so many different petrol stations. Easily got my bond back. They provided all types of plugs as well as D-shackles. There were so many different types of trailers. The furniture one I hired was fantastic for my needs.

Have used UHaul many times to move vehicles from regional SA to the Adelaide metro area (8 hour round trips). This work requires a well maintained and easy to use car trailer. Time and time again UHaul has delivered me exactly what I needed. Easy to book, easy to use, easy to return....they are awesome! A+++ Highly recomended.

I hired a Uhaul trailer today from local Caltex store, the process to book online was very simple, the process to pick up the trailer was easy and lovely girl behind the Counter was very helpful.
Easy, simple and Great value for money...

Hired Medium furniture van trailer from U-Haul Arundel. Awesome customer service, trailer was just what I required to carry a couch home very easily. Would highly recommend and hire again.

Waited two weeks for a car trailer then could not book online at my closest retailer so phoned and reserved.
Phoned to say on way to pick up.
Told me no trailer in stock a a it was 800 km away. What a waste of time.
Company a joke.

They lost the key and charged me for late return, wouldnt have been late if i had the trailer for when i hired it for. 30mins spent wasting time looking for the key