Was spoken to like a nobody on the phone when I enquired. Fortunately was able to get my problem fixed. The turn around time for my claim was less than 24 hours

I added break down insurance through AWN when I purchased my last 2nd hand vehicle. At first I was disappointed to find that it did not cover some of the issues I was having just prior to Xmas, however with what it did cover I was able to come up with the money for the other repairs myself in the end.. The claim process was seamless and very fast turn around, I was able to use my choice of repairer whom they communicated with fantastically & work was able to begin on my vehicle within 24 hrs from lodgement.

I took out AWN mechanical breakdown insurance when I got my car and was a great decision as I had engine issues, called them let them know told me what I had to do and it was sorted fast and easy! And the person that looked after my claim was excellent and friendly!

I purchased a car privately and took up the option of an AWN warranty. Best thing I've ever done, A/C failed within a month of the purchase, after contacting AWN the car was assessed at a local workshop within a week and repaired as soon as the parts arrived. The AWN representative I dealt with was very helpful and professional and the whole process was hassle and stress free.

Quote was given and approved quickly, however an issue arose where the quote was understated. The whole front of the van needed to come off to repair the fault. An amended quote was issued, AWN were quick to accept the issue and to provide for the amended quote, exceptional for an insurance company, this allowed for the claim to be assessed for the extra work and I wasn't out of pocket. So very happy we paid for the insurance and that their service mantra lived up to and beyond just talk, their action is/was greatly appreciated. Staff were calm and very helpful in dealing with the complex repair.

Recently purchased a warranty and the staff are exceptional and understanding. Policy is well worth the money I paid and I couldn't be happier with the service. Have recommended to friends to purchase this warranty. Happy buyer here

I was and still am extremely happy with the service provided I recived a brand new radiator fitted in my car after a 2 minute phone call to awn insurance than another call to my dealership to tell them to email quote not even a hour later the dealership called me to say awn had approved my claim such an easy straight forward claim very happy and i would reccomend awn to anybody thank you

A stressful situation that was quickly turned around by the helpful claims team.

I have had the policy for a few years and this is my second claim and both have been rewarded in full.

Never not getting insurance.

Second claim experience, great response like the first one. This time the repair shop dealt directly with AWN, I just had to confirm the breakdown and the report the case. Assessed and approved within few hours.

I have been with AWN for last three years. The quote assessment team is very efficient. I have got quote approved in 2 hours for mechanics to commence repair my car.

I purchased my vehicle and Protection Plan 4 months ago. I noted black smoke being exhausted increasingly & power decreasing whilst on short holiday. I notified AWN that I had these issue and gave to Nationwide Diesel Services to investigate and repair. NDS diagnosed deteriorated turbo hoses cracked, and fuel control & regulator valves defective.
When issues were diagnosed and quotes sent to AWN for assessment, it was only a matter of hours that AWN had contacted NDS to authorise the majority of the repairs, labour and diagnosis. Extremely happy with the service provided by AWN, and repairer.

Good value. easy to set up. Got my ac compressor renewed this month. Finally can enjoy ac on a hot summer day. And it wont cost me the money I cant afford. Good stuff

The amount we would have had to pay out of pocket was high rocket. AWN helped with maximum pay without trouble. They were always ready to answer my questions. They even tried to negotiate the repairer for a cheaper price to help us out. And the process was very easy

So happy that the claim process worked as advertised. Our alternator ($600 to repair) was approved and fixed on the same day without any issues. Thank you for your help.

Hi Im Tony Ive never used AWN mechanical break down insurance before,but from what Ive seen so far they do a tremendous job its worth every penny to be with AWN highly recommended

What a mistake it was to take up extended warranty with AWN. Air Con broken, told to send ALL service records (held at my accountants) then leave car with THEIR authorised mechanic for 2 hours to be accessed.
Then if claim excepted car needs to go back to mechanic. Very time consuming for all concerned and a BIG waste of money on insurance. Thanks for NOT making it easy AWN.

Brilliant customer service, fast and efficient, go out there way to assist, thoroughly recommend. Went out there way to provide fast efficient service to have my car repaired and back On road asap. THANKYOU AGAIN.