Do not take up an extended warranty with AWN. The Claytons Warranty. I took up an extended 12 mth warranty on a 2nd hand vehicle purchase in sydney. It was a Peugeot 308 and the ECM(Engine Control Module) has packed it in after 10 mths. This item is covered on the warranty but comes under additional components. When you bury down into the policy this component which is a $3000 fix is covered up to $300.00. They also cover towing up to $100 however this included in the $300 additional components as well. Please. This is money grabbing at the very least and if you are going to participate in the warranty space then be Fair Dinkum. Do not go near an AWN extended warranty.

A few days transporting car from compulsory mechanic to ford as they couldnt fix it. Then another few days for quote from Ford then another few days for AWN to approve quote then told parts had to come from MEL but (someone) refused to pay extra few $$ for parts to be overnighted so they took a few days. When car was finally ready was told by compulsory mechanic that they had no one to go pick it up. I said I would go straight to Ford and get it but told that was not an option so had to wait another day. Had to borrow cars and catch Ubers the whole time. Sold to us as new car warranty like 4 like but far far from it.

Human beings answer the phone and their empathy and urgency is great and yes it is actually good to speak to someone without being on hold for hrs.
They have already paid a claim via the statutory warranty and were quick to do it that's all you can ask for. i have a second one pending will see how that one go's but can't fault them for now.

Policy was easy to set up, though some guidance on the level of cover you may require would be necessary for the mechanically illiterate, as they offer three levels of cover at different costing.
Have been with this insurer for nearly three years and having made several claims I am pleased to say their service is prompt professional and helpful. The claim process is simple and the feedback from the repairers themselves was encouraging to hear as they referred to them as the best insurer they have to deal with. Highly recommended.

Not good at value Claim HORRIBLE you dont hear back from them when youve paid for something they should have Do not go with these people! Rudest employee, never in my life have I been spoken to over the phone to someone thats meant to HELP! I want to cancel my warranty Im not even gonna bother to try get my money whats owing to me!

Got my used car repaired twice with them. Both times, their customer service was prompt in receiving and addressing my claims. They provided confirmation to my garage guy within 24 hours of receipt of my claim. I am glad I paid a premium and good an advanced mechanical breakdown warranty.

* We purchase the policy 12 months to cover our Land Rover Discovery 4, it was a very simple set-up process
* Our vehicle broke down and the call out mechanic informed us what the problem was, we called AWN straight away and they confirmed the break down was covered by our policy and suggested a preferred repair shop to quote the job.
* We dropped our vehicle to the work shop the following morning, the car was fix that day with a new part and it was ready for pickup by 4:00pm the same day
* The workshop which AWN recommended (Crawford Automotive) was also very impressive, not only was their service amazing with a prompt turn around on fixing the car, they also ran a very clean and professional workshop.

The air conditioner on our Amarok went just as the temperatures started to rise.
I rang AWN and they permitted our airconditioner to be fixed under warranty
Customer service was fantastic and I would recommend them to anyone looking for insurance

Perfect, reactive and very professional we recommend. Very fast answer. Now we are waiting our money back... I hope it will be fast.
Very convenient with facebook chat.
Thanks for all.

Unfortunately I bought a lemon, car broke down on the Thursday, the set me up with protech auto and we took it in friday
We had a response that afternoon, and the warranty covered a huge amount of the repairs

I'm very very grateful to both awn and the mechanics they chose to work with (pro tech Warilla)

I will definitely purchase the warranty again with my next car

Thank you

Same day approved. Very easy to talk to and talked me through the process. Would recommend. Only had small breakdown with vehicle but made the bad situation a little easier.

Had to use the policy but found to be very efficient, A quick response and solution to my issue,
Only had policy a short while but very useful. less than a to resolve.

Just competed my first claim and couldn't believe how easy and stressfree it was, over in no time just a simple phone call. What recommended to friends and family! So pleased

AWN is very good, my car transmission fixed by AWN approved repairer and most cost paid by AWN. i recommend secondhand car buyer get AWN cover to avoid unexpected repair cost.

Great customer service I have been provided by AWN people, I recently purchased a car with AWN warranty. Some how, major repair work came up and AWN has provided good support in getting back my car on the road. It is worth to take this extended warranty policy

One week after i bought my car i had a transmission failure. Luckily the vehicle came with an AWN warranty! The claim was approved quickly and the vehicle was fixed without any troubles. Very glad i had a warranty through this company.

My engine blow up on the 28/12/18 and no one's open at that time of year so they towed me home for the holidays and got the car re-towed on the 2nd at no cost to me to get the car fixed
Took only a couple of days to have the car tested and approved for the claim with out any problems