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Reviewer Photos & Videos
ChristinaSydney, NSW
- 2 reviews
BCS Mona Vale
I highly recommend Jana Antelmann, Strata Manager from BCS Mona Vale. Jana provides exemplary service to our strata committee. We can rely on Jana to provide us with expert advice on complex matters in a timely manner. She is a pleasure to deal with and at all times treats each of our committee members fairly and with kindness. I am happy to recommend Jana and BCS Mona Vale.
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JeannieSydney, NSW
- 3 reviews
BCS are completely unprofessional and incredibly rude
We have mold growing in our kitchen because of a burst pipe in our apartment block. BCS are the property managers and in spite of 3 months of phoning and emailing we still do not have any idea how this problem will be fixed. Personally the thing I can't handle is when I leave 9 phone messages and send 9 emails and every single one is not responded to,
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Larissa ChehelnabiSydney, NSW
- 2 reviews
*Completely stay away from this Company*
This the worst strata managing company their aim is to act in an unethical manner in order to stay in the roll and keep making money and purposely making conflicts between lot owners because for every dispute and email they manage they make more money. Beware of the king of unethical conduct [name removed] followed by [name removed], [name removed], [name removed]. We have had several safety issues and up to date still we endure safety and [name removed] seems to enjoy put us at risk as he is the head of the Mona Vale Office.
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Mona Vale - David Bonnici
I have been on our body corporate committee for a number of years. David Bonnici has been our agent during that time and has provided us with valuable practical help, a courteous manner and prompt replies to any of our queries. I am happy to recommend him.
1 comment
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Mick MurphySydney, NSW
BCS Review
I have been on our body corporate committee for six years now and over that time I have dealt with Charles Guthrie of Mona Vale BCS almost fortnightly. Our unit block has 42 units in it and there are always problems cropping up. Charles has always dealt efficiently with any situations that have arisen. I have no hesitation in recommending Mona Vale BCS to manage anyone’s apartment block.
Michael Murphy.
1 comment
Body Corporate ServicesBCS Strata Management
Hello Michael,
Thank you for this wonderful review! We aim to offer our customers with the best of our work and add value in every way possible. Charles will be happy to hear his efforts are apprecia... Read more
ted and he's making a difference for you. Anytime you have a question or concern, please do not hesitate to get in touch with us.Similar opinion? Write a review on ieatwords.com.au!
Tony pSydney, NSW
Excellent response and service.
I would like to highlight the service, response and knowledge supplied by Charles Guthrie from BCS. He has always made himself available and his advise and direction is exceptional. His return calls are always within a reasonable time span.
1 comment
Body Corporate ServicesBCS Strata Management
Thank you Tony, your review means a great deal for our team!
We work hard to always prioritise customer value and Charles will be happy to hear he's making an impact. Please feel free to get in touc... Read more
h with us anytime you have any questions or concerns.Similar opinion? Write a review on ieatwords.com.au!
BCS Epping Branch - Shyamalee Sannasgalee
As a receptionist Shyamalee is an important first point of contact for the Epping Branch and apart from dealing with the many and varied needs of owners and tradesmen she arranges appointments for me and other legal searchers to come into the branch and oversees our inspection of Owners Corporation records and books kept by BCS. Shyamalee effectively communicates expectations and does everything that her role permits to accommodate our needs in a timely professional manner. I find She is very competent and a good advocate for BCS. Raymond
1 comment
Body Corporate ServicesBCS Strata Management
Thank you for sharing this wonderful review for us!
Our number one priority is driving customer value so we're happy when we hear from happy customers. Shyamalee will be thrilled to know her work is making a difference for you. ... Read more
Please don't hesitate to get in touch with us anytime you have any questions or concerns. Kind regards, Team BCSSimilar opinion? Write a review on ieatwords.com.au!
Adrian Lobo BCS Manager
Adrian has been our BCS manager for a number of years which has ensured that we receive consistency of service, someone who knows and respects our concerns and works quickly to provide solutions for the residents. He is approachable and responds to emails in a very timely manner. Adrian ensures that we are informed of each step of a lengthy process such as recent painting works that took a great deal of his time to present a quote that was acceptable to the majority of residents. Thank you, Adrian, for your management of our units. Florence
1 comment
Body Corporate ServicesBCS Strata Management
Hello Florence,
Thank you for sharing this wonderful review for our team. We aim to make our customers happy, so Adrian will be thrilled to hear he's making a difference for you. Anytime you have any questions, please fell free to contact us.... Read more
Kind regards, Team BCSSimilar opinion? Write a review on ieatwords.com.au!
KatinaGreater Melbourne (Outer), VIC
Professional and prompt
Adrian Lobo as our manager has been excellent. Prompt in replying to our requests with a professional approach. Reliable and easy to work with. All works carried out have been diligently researched for the most appropriate services and tradies. Would highly recommend, giving you peace of mind that your property is well looked after.
1 comment
Body Corporate ServicesBCS Strata Management
Thank you Katina, for this wonderful review for Adrian. He will be happy to know he's make a difference for you. We wish to continue offering you our very best, so please feel free to get in touch wit... Read more
h us anytime you have any questions or concerns. Kind regards, Team BCSSimilar opinion? Write a review on ieatwords.com.au!
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janny-mouseNSW
- 3 reviews
BCS Melbourne - Kali Lane
Kali is prompt, efficient and easy to deal with (which is very refreshing considering BC Managers are often the opposite). She is also passionate about her work and has been fantastic is dealing with some very complicated issues (including legal issues) at our property. Thanks Kali, for your responsiveness and professionalism.
1 comment
Body Corporate ServicesBCS Strata Management
Hello Janny,
Thanks so much for this wonderful review. Our team works hard to make our customers happy, so Kali will be thrilled to hear she's making a difference. Please feel free to get in touch wi... Read more
th us anytime you have any questions or concerns, we're happy to help.Similar opinion? Write a review on ieatwords.com.au!
Jan Ramirez - BCS Wollongong
Efficient and friendly, Jan is always prompt and knowledgeable with her replies and actions. We appreciate her attention to specific problems and her inclusive communication. Meetings are well chaired with all information on hand, and held at times to promote maximum participation.
1 comment
Body Corporate ServicesBCS Strata Management
Thank you Steve and Keryn,
We are happy to have made a difference for you. Our aim is to ensure we're always there for our customers, so Jan will be glad to know her hard work is appreciated. Anytime... Read more
you have any questions or concerns, don't hesitate to get in touch with us.Similar opinion? Write a review on ieatwords.com.au!
Pat Simmons
- 2 reviews
Amie See - BCS Wollongong
Amie is efficient, professional and always friendly and helpful. She responds to issues and queries promptly and respectfully. She displays empathy as well as expertise in her field which ensures that resolutions are found when problems arise.
1 comment
Body Corporate ServicesBCS Strata Management
Thank you pat, for this wonderful review for our team. We are always happy to offer you the best experience, so don't hesitate to get in touch with us anytime. Kind regards, team BCS
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Amie See- BCS Wollongong
Since taking over the strata management of our property, Amie has shown herself to be diligent, responsive and professional. She has always responded to any enquiries and has sought resolution of issues in a timely manner. Her advice is respected and her dedication to the smooth running of the property is very much appreciated.
1 comment
Body Corporate ServicesBCS Strata Management
Hello Lil,
Thanks for sharing this wonderful review. We aim to make our customers happy and we're glad to hear Amie is making a difference for you. Please feel free to get in touch with us anytime you have any questions or need our help.... Read more
Kinds regards, Team BCSSimilar opinion? Write a review on ieatwords.com.au!
Allan SSouth East Queensland, QLD
Sharon Weizman, Noosa
Whilst Sharon has only managed our property for a relative short time, i have found her to be readily available and very helpful and prompt when attending to issues.
Having met Sharon at the Noosa office, it’s good to put a face to the person you are contacting, makes for a more positive outcome on issues . Thank you Sharon for your efforts and look forward to working with you into the future. Good work Sharon
1 comment
Body Corporate ServicesBCS Strata Management
Hello Allan,
We're happy to hear from you. Our team works hard to offer our customers with the best possible experience, so Sharon will be thrilled to hear that her work is being appreciated. Please... Read more
feel free to contact us anytime you need our help.Similar opinion? Write a review on ieatwords.com.au!
QUALITY OF CUSTOMER SERVICE
I was in a bit of a bind over flood damage to my property. I was at Central Coast and the property is in Townsville. I called BCS and the call was picked up by Catherine Gelonesi. I had rang the wrong office, but Catherine did not direct me to another number. She spent quite sometime to find the person that I was to speak to, where they were located and even transferred me to the other number. She was so patient and good. My compliments to Catherine. David Velu
1 comment
Body Corporate ServicesBCS Strata Management
Thanks for getting in touch with us, David. Keeping our customers happy is our number one priority. Catherine will be glad to hear her work has made a difference for you. Please let us know if you need out help anytime.
Kind regards,
Team BCS
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Bel HallIllawarra, NSW
BCS- Above and Beyond.
Jan Ramirez from BCS Wollongong has given and continues to give her all to our OC. Her communication is exemplary. Her level of service and commitment is always meaningful. She goes above and beyond to meet our expectations, and shows that she is up for the challenge in helping to restore an aged Iconic Heritage Art Deco Building. She is able to fairly deal with the complexity of ownership between Commercial interests and Residents And has consistently been there working alongside the committee to establish the right balance all with her calm ...Read more
and professional approach. We couldn’t be happier with this Five Star Manager. Kelly Pabis has also been fantastic in taking on the Insurance Claim for a recent flood here. After many months of a long complex line of dodging the claim she was able to bring it home with a cash payment. Thanks BCS. We look forward to continuing our great relationship with you because we trust you are the best people to manage our building.1 comment
Body Corporate ServicesBCS Strata Management
Hello Bel,
Thank you for sharing this wonderful five-star review for our team. We always aim to build a meaningful relationship with our customers and ensure they have the best of what we have to off... Read more
er. Jan and Kelly will be happy to hear their work is making a difference for you! Please feel free to get in touch with us anytime you have any questions or concerns - we're happy to help.Similar opinion? Write a review on ieatwords.com.au!
NHWM
- 2 reviews
- 5 likes
Terrible Service - BCS Hawthorn
Our property manager from BCS Hawthorn has been horrific. He is not attentive to any of the owners needs and has not been on top of any of the issues arising at the property. Each time we ask for help he continues to remind us that he will have to charge us for his time. In the last 12 months we had major works conducted at our property. Levy notices were raised to each of the owners with no supporting documentation attached - after multiple requests he failed to provide us with anything. As a result, each of the owners invested considerable ti...Read more
me over the last 6 months reconciling funds paid to BCS and what has supposedly been remitted to the respective supplier. In addition to the above our scheduled AGM was due to take place on the 4th of April at the BCS offices. No financial information or AGM notices were sent to the owners 14 days prior to the AGM. Instead a cancellation notice was issued (without the owners consent) 1 week prior to the AGM. Despite the owners request to hold an AGM he refuses to hold one and ignores our emails requests to provide financial information and records. We unanimously agreed to appoint a new provider after such terrible service. Our contract with BCS is in place until May 2022 and we are still paying levies. Utterly disappointing. Would not recommend to anyone.1 comment
Body Corporate ServicesBCS Strata Management
Hello,
Thank you for getting in touch with us. We would like to help resolve your concern. Would you be able to email us at [email protected] or visit http://bcssm.com.au/vic/hawthorn/ an... Read more
d help us with more details along with your phone number and email address? Our team will then get in touch with you and take a deeper look into the matter.Similar opinion? Write a review on ieatwords.com.au!
BiancaMelbourne
- 2 reviews
Best Body Corporate
Noelle Burden from Body Corporate Services is the best body corporate manager that I have had to deal with. Noelle is an asset to the company, she is prompt, diligent, reachable and nothing is too hard for her to do. Highly recommend.
1 comment
Body Corporate ServicesBCS Strata Management
Hello Bianca,
Thank you for sharing this wonderful review. Noelle will be happy to hear her hard work is appreciated. Please get in touch with us if you have any questions or concerns anytime, we're happy to help.... Read more
Thanks, Team BCSSimilar opinion? Write a review on ieatwords.com.au!
Neville ClarkGreater Melbourne (Inner), VIC
- 2 reviews
Visit of Clementina DSouza to 26 Brougham Street, North Melbourne, 5/4/19.
Tina was as prompt as her word and as efficient and helpful as I have always found her. She is a good listener and a sympathetic administrator, whilst retaining a practical outlook and an eye for cost-effectiveness. We are fortunate at 26 Brougham Street, North Melbourne, to have such a committed manager with such a long track record of getting things done.
Neville Clark, MC, OAM.
2 comments
Body Corporate ServicesBCS Strata Management
Hello Neville,
Thank you for sharing this wonderful review! Tina will be thrilled to hear she's made a difference for you. Please don't hesitate to get in touch with us anytime you have any questions or concerns. ... Read more
Kind regards, Team BCSGood to know.
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Above and Beyond!
Scott Morton from BCS Hawthorn has given our OC an exemplary level of service and commitment. He has gone above and beyond our expectations, and has consistently been there working alongside the committee to establish a new maintenance plan, help with emergency repairs, deal with insurance claims, and even wrangle the odd rogue owner. His calm and professional approach puts everyone at ease, and dealing with him is worry free. Whenever Scott gives you a commitment, then you know whatever it is, it will get done. Scott is a true professional, and a Five Star rating is well deserved. Many thanks.
1 comment
Body Corporate ServicesBCS Strata Management
Hello Craig,
Thanks so much, for leaving us this wonderful review! Our team works hard to constantly improve customer experience through quality service and personalised solutions - so we're thrilled... Read more
to hear from you. Scott will be happy to know his efforts are appreciated. If you have any questions or need help anytime, please feel free to get in touch with us.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Yvonneasked
Hi there, could you please clarify that a decision on any motion at the AGM is made by the Chairperson only or majority votes?
1 answer
No owners were made aware that the HUGE electricity bill is directly from the electricity metres of shops 1-5. When I spoke to some owners about this, they were shocked. Why have the owners not been told the source of the bill before having them vote??We should not have to cover this cost. The shop owners should. As I stated previously, the lawyers BCS have employed suggested this bill be covered by insurance, why are we expected to cover this bill- BCS/Energy Australia should be sending this bill to the shops that accrued this debt.
We want to know why we weren't told that the shops owe this money- the lighting shop. dentist, 'massage parlour' etc- owners had no idea of this!
I have not been present at the meetings however, I know that ideas are brought forward by the Strata managers and the TRUSTING committee members are following the suggestions made by BCS management and voting for the suggestions made. I have spoken to a number of owners, they report many owners have little understanding of the legalities and how to get the money problems resolved and are therefore looking to the Strata managers to help, however it seems that the suggestions made by BCS employees are pushing us into further debt. Looking at the books/expenses, so much money is being wasted- tens of thousands to continuously fix a lift that floods with water... Consultants that have not done what they should have etc.
mahmmod e.asked
Hi the bcs strata management from Sydney make a complain for me and I live in Keiraville New South Wales in Wollongong the Mackie complain it's funded TV outside my property and some rubbish and this is rubbish and TV i not for me somebody but outside and I live in townhouse the are money neighbour live in townhouse .why just sended complain for me????
No answers
Paulette Battyasked
Interesting to note that I am not raised the name "ARCHERS The Strata Professionals" in my emails. Why? I keep asking the TEAM but they remain silent! Do anyone knows why?
2 answers
Why is "ARCHERS" NOT LISTED in your product review? Please "TEAM" without a face answer this question?
Maybe because this page isnt about Archers?
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Body Corporate ServicesBCS Strata Management
Hello Bruce,
Thank you for sharing this wonderful review - happy customers make our day! David will be happy to hear he's making the right impact with his work. Please feel free to get in touch with us anytime you have any questions or need help.... Read more
Kind regards, Team BCS