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900kilSouth East Queensland, QLD
- 4 reviews
Good service and on time delivery
Have been looking for little Bluetooth speaker for a while then I got an email from Bing Lee where they have an offer. Ordered JBL go 2 Bluetooth speaker and got a really good price. Delivery time is exactly as they promised.
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CustomerSydney, NSW
- 7 reviews
- Online store
- Verified customer
Will Never Buy From Bing Lee Again
I have bought quite a few items from Bing Lee over the years but I recently started buying from Bing Lee online. I like the fact that they offer Afterpay as well. I always saw Bing Lee as a "family" company that takes care of their customers. Yes they do take care of their customers until it comes to repairs or refunds. I bought a Samsung J2 Pro phone for my 12 yr old daughter on 1 March 2022 which cost $199. Within 5 days of her using the phone the screen began to show signs of what looked like bleeding ink coming down from the top of the scre...Read more
en. She did not damage the phone in any way at all. It is still in perfect condition! Within hours the entire screen was almost completely black and it couldnt be used. We have used Samsung smartphones in our family for years and nothing like this has ever occurred before. I am now starting to regret buying this phone because Bing Lee sent it off to Samsung to be assessed and the report came back saying "customer induced internal crack in screen". How when it was used for 5 days and it is in perfect condition? One Bing Lee manager at the Bankstown store asked if we had "walked through an x-ray with it". The manager at the Hurstville store (where I collected the phone from) said "We have to send it to Samsung to be looked at to make sure no pressure has been applied to the screen". This Manager had already made up his mind who was at fault! The report was emailed to me with a quotation of $135.10 or $185.05 (for "added screen protection") from a company based in Cardiff NSW (2 hrs drive from Sydney complete with the option to pay directly into their bank account or via credit card (by filling in the blank little boxes). I was shocked to see this. To me Bing Lee hides behind their "reports" from Samsung to avoid paying for repairs or offering a full refund for faulty items. And they are all profiting from this system, both Bing Lee and Samsung as well as these electronic repair businesses. I would suggest to people not to buy from Bing Lee because they will not help you if your item is faulty. They will always blame the customer unless somehow by law they are forced to repair it. They are not a family business at all. Also I do find it rather strange that they only ever have asian staff in their stores. Thats not really very nice is it considering that we do live in a multicultural country.1 comment
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DTHCoCoRichmond-Tweed, NSW
- 6 reviews
Great to deal with
Very fast service and quick delivery. Plenty of emails to keep you updated. Have ordered many times from their online store and it has been great every time. I also use them on eBay to the same result.
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Customer Service was the worst
Worst Customer Service EVEEEERRRR!!! I had an issue with some delivery and called their customer service to file a complaint and see what can they do. When I called them, no apologies were made. I do understand that the driver can't make it on a preferred time, but, when they call you an hour later and said we cannot make it to your preferred time and they have already left the area and that they'll be rescheduling the delivery the following day on the same timeframe, I think there might be something wrong there. No calls nor replies were made ...Read more
prior. Called their customer service, and I found out that I'm making up a story. One representative even said, oh we knew each and everyone here, I don't think anyone will tell you to message the driver and tell him/her your preferred time. Explained the whole situation with the driver in a very rude tone as if, he's talking to a dumb person who cannot understand the situation. Transferred me to another rep without even telling me that I'm being transferred. This another rep insisted that I might be lying and making up a story, because, again, the same story, we know everyone here and no one will say that to you. Calling the attention of Bing Lee, you might need to hire a new set of Customer Service Representatives or train them properly!!! Your agents ruined my day! I wish that one day, your reps will have a mounting laundry to do and the new washing machine couldn't be delivered sooner.Similar opinion? Write a review on ieatwords.com.au!
DianneIllawarra, NSW
- 43 reviews
Samsung tablet
I bought my tablet was satisfied with the service very prompt so happy with the product will order again thus is my second item that i have bought excellent service thanks.
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samGreater Melbourne (Metropolitan), VIC
Dodgy company
Worst customer service ever. Bought an LG tv which arrived smashed. Customer service agent acted like he was doing me a favour by giving me a refund. Even raised his voice at me. Absolute waste of time and money. No positive solutions. Told me that if i wanted to wait for a new tv it could take another month but will probably arrive broken as well due to the courier service they use. Blatantly told me this and said we're giving you a refund so whats the problem.
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Excellent Service, Good Price
Excellent in store service choosing new fridge, then bought online, delivery as scheduled, accommodating my changes no problem, on time, quick efficient nice guys. Would definitely buy from Bing Lee again.
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JF1911Shoalhaven
- 4 reviews
Excellent
I have ordered twice from Bing Lee online, prices are very competitive including the delivery charge which is a lot less than some places, I received an email with a tracking number the next day, both times my items were delivered within 2 days, I cannot fault them will definitely be using them again.
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Wear red when you order; you just might need lots of good luck if you want to receive your purchase
On 28 Dec. '18, after searching the internet I discovered Bing Lee was advertising Eneloop pro rechargeable batteries AAA (4 pack) with 50% discount - a fantastic price of $14 and only $6 postage to pay. When I was unable to complete the transaction on their website I phoned the company and Sam took my order and payment by visa. We joked about the statement on the site that said, "ships within 3-355 days". A confirmation email was received within a few minutes with a statement that I would be advised when the order was dispatched, with a tracki...Read more
ng number. I only glanced at this and soon forgot about it, expecting my purchase would arrive in Perth, WA, the other side of Australia,within the following a week or so, allowing for New Year......On 15 Jan. '19 when it had not arrived and no further correspondence either, I phoned the company and by chance Sam took the call. He remembered taking my order, promised to investigate and phone me back. When I had heard nothing by the following morning, I phoned again. Lim answered this call and after investigating assured me the batteries had been dispatched on 28 Dec. and advised they had arrived at Australia Post's depot in Perth. He suggested I wait a few days for their delivery to my suburban home. Lim also gave me the tracking number which I recorded.....I waited.....3 days later when my purchase had still not arrived I went to the local post office, gave staff the tracking number and asked them to check the progress. To my surprise they advised the parcel was in NSW! In NSW? and 2 days later when the post office staff checked the tracking number again...still in NSW! Finally, this morning, 23 Jan., I received the goods at my front door, in excellent condition. Hooray! I accept that people make errors, as I do sometimes. If someone forgot to dispatch my order on 28 Dec. I would have preferred Sam or Lim to have informed me that this was the reason for the long delay. I can only conclude that this is what occurred and staff, discovering the error after my phone calls in mid Jan., then posted the batteries to me. Thanks guys. I like stories that have a happy ending. Footnote: Next time when ordering from you I'll be wearing red.Similar opinion? Write a review on ieatwords.com.au!
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Zeb
- 2 reviews
- 1 like
Terrible service, missing product, broken product.
What a shame! First of all, Bing Lee failed to deliver all the pieces of the multi cooker I had ordered. Then I waited 3 weeks to get the missing steam pot and spoon. And guess what! It’s broken pieces of steam pot. Can’t imagine how irresponsible they are.
1 comment
Bing L.Bing Lee
Good Afternoon Zeb
I am sorry that you had that experience. If you let me know your docket number I can get this sorted out for you.
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Salvadore MendozaSydney
- 2 reviews
Good prices - awful delivery
Purchased a waching machine as I'm moving apartment.
The delivery was scheduled for between 10am and 1pm. No worries.
At my old place in the morning to move stuff and head over for 10am.
Get a call at 9:40 - "I'm at you place". Gr8 m8. I'm not because you said between 10am and 1pm.
Acts rude to me and then says I'll need to reschedule.
All in all the price saving of Bing Lee is not worth the hassle. Spend the extra $100 and get what you need from the GoodGuys or AppliancesOnline. Their delivery services are way better and more reliable.
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Lou VHadspen
- 7 reviews
Apple TV
Unreal Service On My New 4K Apple TV ! Quick delivery !
I have Also Bought a SONY Sound Bar Great Price & Again Service!
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Do not order from this online shop.
I ordered an item on 23 Mayember. After 11 days of waiting, I hear nothing from them. On 4 of December, I try to contact their customer service. And they tell me that the item is not dispatched yet. The item is not in stock and they don't know when they will restock again but already took my money. Don't sell what you don't have. Do not order from this company. I repeat DO NOT ORDER FROM THIS COMPANY.
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nobleriseBrisbane
- Online store
- Verified customer
Worst Online Service
I ordered an item during a 4 day sale on 21 Mayember, was told on item would be shipped on 23 Mayember. I contacted several times to get a tracking number and kept getting told "maybe later today or tomorrow". Finally received a tracking number late evening 27 May advising shipping information had been received. Contacted Bing Lee again today (30 Mayember) as no activity has happened on tracking. I'm awaiting a call back with information on when the parcel was actually collected. Still such a long wait for an online order isn't really acceptable - it's been 9 days since I paid for the item - never had such an experience like this from other stores for an item that is instock.
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Nigel King
- 2 reviews
Binglee fail on online deliveries.
I ordered a fridge online. The shipping company engaged by Binglee (Allied) refused to deliver into my domicile. (up 1 flight of stairs)....after serveral failed attempts to actually deliver to on the correct date.
I complained to Binglee. They were sympathetic but ultimately did only the bare minimum to resolve a problem they (themselves) had with their own delivery carrier.
I ended up fitting the bill for an alternative carrier because they had such a poor delivery policy in place with their own carrier. Overall an extremely poor experience. I strongly suggest you don't buy white goods from Binglee (particularly from interstate.) Go with the Goodguys. They deliver it and even hook it up for the same price.
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Bob DobbsSydney
Worst online shopping experience ever. Credit card charged yet product never arrived!
I ordered an air purifier from the BingLee online store where it says INSTOCK and SHIPS WITHIN 24 HOURS. Two weeks later I have not received my product with no contact from Bing Lee. When I call them, they made a bunch of excuses about the courier and made delivery promises yet the product never arrived.
AVOID buying from BingLee online store where everything is marked as INSTOCK and SHIPS WITHIN 24 HOURS, or you will be disappointed and frustrated when your order vanishes into a black hole.
Bing Lee is well aware that these items are not...Read more
in stock, yet they charge your credit card when you place the order. This online store is run by a bunch of liars who do not give a stuff about your or your order. All they care about is charging your credit card straight away. Avoid, or be disappointed. Order is not in stock. Bad customer service. Promise to return calls but never do.1 comment
Bing L.Bing Lee
Hi Bob,
Thank you for your feedback. ... Read more
We would like to apologise for the poor experience you had when placing an order for a air purifier. We are always looking to give our customers the most accurate information in relation to stock availability, we will continue to refine and better the stock availability information we display so as this scenario does not occur again. We value each and every one of our customers and on the rare occasion that things go wrong and acknowledge that our systems can always be bettered. We wish you all the best and hope that one day you might again consider shopping with us. Kind Regards JaniceSimilar opinion? Write a review on ieatwords.com.au!
Delia_MacNamaraAU
- 3 reviews
Fast online sales delivery
Having moved up to Brisbane where there is no Bing Lee, we ordered a new vacuum cleaner which had free delivery, with expected delivery times of 3-10 days. We ordered the vacuum cleaner on the Monday morning (around 8.30am), within 30 minutes I received an email saying that the order had been received and dispatched. At 10.30am this morning the delivery arrived - Just over 24 hours from when we ordered it! Very impressed so far!
Very fast and efficient. Free delivery. Easy online purchase.
1 comment
Bing L.Bing Lee
Hi Delia
Thanks so much for sharing you experience with us, we value your business and feedback.
Kind Regards
Janice
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shajungPerth
better to go online
my bing lee story starts off a little bad but ended up being really good. i wanted to buy an Olympus camera and i went into the store to get one. it was a Saturday and the place was really busy. i couldn't find anyone to help me because of the crowd, so i ended up leaving. i was sort of disgusted, but when i went home my wife said why don't i just buy it online. she also showed me a flier for another store that was advertising the camera for slightly less than the price i saw at bing lee. it wasn't convenient near my home so i decided to go onl...Read more
ine to the Bing Lee site and see if they matched prices. what i read said that they did, so i sent customer service a message. sure enough, they matched the competitor's price and i had my camera just a couple days later. they also apologized for my experience at the store. it made me feel good that it mattered to them how my experience was. stores can't help when they're busy, but it was nice to get an apology anyway. the camera works really good, too. i would recommend Bing Lee online to anyone. product works good, good customers service should be that way in the actual storesSimilar opinion? Write a review on ieatwords.com.au!
AmeliaSSydney
Fun experience to bargain them down online!
I have wanted a stainless steel refrigerator and had my eye on one by LG. We finally decided to go ahead and buy it so all I wanted was to get the best price. I looked at all the big stores online, and ended up negotiating live with Bing Lee to get the cheapest price, which was actually fun. Ordering the fridge was really easy through the website, and I liked how I could estimate the shipping right on the shopping page before I even went to the checkout. We did have one glitch, but it was my fault. They called and told me when the fridge was go...Read more
ing to come, but I was out when they called. I figured I'd be cutting it close to the start of the delivery window, but since places are usually late, I wasn't worried. Well, turns out Bing Lee comes when they say! I missed the driver and I had to pay a small fee to get the refrigerator brought out a different day. Like I said, it was my fault. Definitely buy from Bing Lee. Just make sure your home! lowest price, fun, good serviceSimilar opinion? Write a review on ieatwords.com.au!
alishayAU
- 2 reviews
Better to shop online
Chose Bing Lee for buying my new LG plasma TV. The price was pretty good to start with, but I called and negotiated it even lower. I also asked the customer service girl some questions about the TV and was surprised how quickly she had answers for me. It was a nice change from other stores where they don’t know jack all about what they’re selling. I ordered the TV, and she talked me into the extended warranty. The TV came promptly, I think it was three days later. was my first time shopping on the website. I bought my refrigerator there years ago and the website was much easier and faster. I will definitely buy online from Bing Lee again.
negotiate my own price, easy to order, good customer service, fast delivery
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Questions & Answers
Glendaasked
We bought a set of head phones which arrived ok. Inside was a $100.00 wine voucher from Naked Wines. I ordered the wine but could not get to pay at the check out. After numerous emails the problem with naked wines has not been fixed. Could you tell me why you give these vouchers out that do not work?
No answers
peterasked
please quote for a 50inch 4k UHD with 5.1 sound and a compatible wireless sound bar
regards Peter Davies 0433250350
1 answer
If I were you I wouldn't put my real name and phone number out in the open like this.
At best you will get spammed. At worst your identity can be stolen
Robyn S.asked
I’m so annoyed and frustrated that I cannot get through to customer support via live chat. It’s taking ages and then it freezes on 10 person in the queue and drops out (it happened twice). Prior to that I was on the phone for already half hour and still couldn’t get through. What type of business is this? It’s ridiculous
1 answer
Well, from their website, it looks like it is an electrical appliance business that has been operating since 1957.
It sells TVs, whitegoods, computer and exercise equipment etc.
I hope this helps
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Customer
UPDATE: Bing Lee agreed to repair the phone after my daughter who is studying law called them up and gave them a good talking to, and yes I acknowledge they could have refused to do it as well. But I ... Read more
did tell the Manager that long term you will lose customers if you treat them like that. Also, if those J2 pro phones are not able to withstand normal use, especially by young children (these phones are marketed towards school children) then Samsung shouldn't sell them. And if they do want to keep selling them they should charge a reasonable amount for repair. $135 for the screen pair of a $200 phone? Thats not right at all