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Reviews

2.6

81 reviews
5
(25)
4
(6)
3
(3)
2
(4)
1
(43)
  • Product Quality
    3.6 (35)
  • Return Claim MadeYes (10) · No (43)
  • Shipping
    3.0 (34)
  • Warranty Claim MadeYes (3) · No (44)
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Reviewer Photos & Videos

900kil

900kilSouth East Queensland, QLD

  • 4 reviews

Good service and on time delivery

published

Have been looking for little Bluetooth speaker for a while then I got an email from Bing Lee where they have an offer. Ordered JBL go 2 Bluetooth speaker and got a really good price. Delivery time is exactly as they promised.

Customer

CustomerSydney, NSW

  • 7 reviews

Will Never Buy From Bing Lee Again

published
1 comment
Customer
Customer
DTHCoCo

DTHCoCoRichmond-Tweed, NSW

  • 6 reviews

Great to deal with

published

Very fast service and quick delivery. Plenty of emails to keep you updated. Have ordered many times from their online store and it has been great every time. I also use them on eBay to the same result.

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Customer Service was the worst

published
Dianne

DianneIllawarra, NSW

  • 43 reviews

Samsung tablet

published

I bought my tablet was satisfied with the service very prompt so happy with the product will order again thus is my second item that i have bought excellent service thanks.

sam

samGreater Melbourne (Metropolitan), VIC

Dodgy company

published

Worst customer service ever. Bought an LG tv which arrived smashed. Customer service agent acted like he was doing me a favour by giving me a refund. Even raised his voice at me. Absolute waste of time and money. No positive solutions. Told me that if i wanted to wait for a new tv it could take another month but will probably arrive broken as well due to the courier service they use. Blatantly told me this and said we're giving you a refund so whats the problem.

Excellent Service, Good Price

published

Excellent in store service choosing new fridge, then bought online, delivery as scheduled, accommodating my changes no problem, on time, quick efficient nice guys. Would definitely buy from Bing Lee again.

JF1911

JF1911Shoalhaven

  • 4 reviews

Excellent

published

I have ordered twice from Bing Lee online, prices are very competitive including the delivery charge which is a lot less than some places, I received an email with a tracking number the next day, both times my items were delivered within 2 days, I cannot fault them will definitely be using them again.

Wear red when you order; you just might need lots of good luck if you want to receive your purchase

published
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Zeb

Zeb

  • 2 reviews
  • 1 like

Terrible service, missing product, broken product.

published

What a shame! First of all, Bing Lee failed to deliver all the pieces of the multi cooker I had ordered. Then I waited 3 weeks to get the missing steam pot and spoon. And guess what! It’s broken pieces of steam pot. Can’t imagine how irresponsible they are.

1 comment
Bing Lee
Bing L.Bing Lee

Good Afternoon Zeb

I am sorry that you had that experience. If you let me know your docket number I can get this sorted out for you.

Salvadore Mendoza

Salvadore MendozaSydney

  • 2 reviews

Good prices - awful delivery

published

Purchased a waching machine as I'm moving apartment.

The delivery was scheduled for between 10am and 1pm. No worries.

At my old place in the morning to move stuff and head over for 10am.

Get a call at 9:40 - "I'm at you place". Gr8 m8. I'm not because you said between 10am and 1pm.

Acts rude to me and then says I'll need to reschedule.

All in all the price saving of Bing Lee is not worth the hassle. Spend the extra $100 and get what you need from the GoodGuys or AppliancesOnline. Their delivery services are way better and more reliable.

Lou V

Lou VHadspen

  • 7 reviews

Apple TV

published

Unreal Service On My New 4K Apple TV ! Quick delivery !
I have Also Bought a SONY Sound Bar Great Price & Again Service!

Do not order from this online shop.

published

I ordered an item on 23 Mayember. After 11 days of waiting, I hear nothing from them. On 4 of December, I try to contact their customer service. And they tell me that the item is not dispatched yet. The item is not in stock and they don't know when they will restock again but already took my money. Don't sell what you don't have. Do not order from this company. I repeat DO NOT ORDER FROM THIS COMPANY.

noblerise

nobleriseBrisbane

Worst Online Service

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I ordered an item during a 4 day sale on 21 Mayember, was told on item would be shipped on 23 Mayember. I contacted several times to get a tracking number and kept getting told "maybe later today or tomorrow". Finally received a tracking number late evening 27 May advising shipping information had been received. Contacted Bing Lee again today (30 Mayember) as no activity has happened on tracking. I'm awaiting a call back with information on when the parcel was actually collected. Still such a long wait for an online order isn't really acceptable - it's been 9 days since I paid for the item - never had such an experience like this from other stores for an item that is instock.

Nigel King

Nigel King

  • 2 reviews

Binglee fail on online deliveries.

published

I ordered a fridge online. The shipping company engaged by Binglee (Allied) refused to deliver into my domicile. (up 1 flight of stairs)....after serveral failed attempts to actually deliver to on the correct date.
I complained to Binglee. They were sympathetic but ultimately did only the bare minimum to resolve a problem they (themselves) had with their own delivery carrier.
I ended up fitting the bill for an alternative carrier because they had such a poor delivery policy in place with their own carrier. Overall an extremely poor experience. I strongly suggest you don't buy white goods from Binglee (particularly from interstate.) Go with the Goodguys. They deliver it and even hook it up for the same price.

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Bob Dobbs

Bob DobbsSydney

Worst online shopping experience ever. Credit card charged yet product never arrived!

published
1 comment
Bing Lee
Bing L.Bing Lee
Delia_MacNamara

Delia_MacNamaraAU

  • 3 reviews

Fast online sales delivery

published

Having moved up to Brisbane where there is no Bing Lee, we ordered a new vacuum cleaner which had free delivery, with expected delivery times of 3-10 days. We ordered the vacuum cleaner on the Monday morning (around 8.30am), within 30 minutes I received an email saying that the order had been received and dispatched. At 10.30am this morning the delivery arrived - Just over 24 hours from when we ordered it! Very impressed so far!
Very fast and efficient. Free delivery. Easy online purchase.

1 comment
Bing Lee
Bing L.Bing Lee

Hi Delia
Thanks so much for sharing you experience with us, we value your business and feedback.
Kind Regards
Janice

shajung

shajungPerth

better to go online

published
AmeliaS

AmeliaSSydney

Fun experience to bargain them down online!

published
alishay

alishayAU

  • 2 reviews

Better to shop online

published

Chose Bing Lee for buying my new LG plasma TV. The price was pretty good to start with, but I called and negotiated it even lower. I also asked the customer service girl some questions about the TV and was surprised how quickly she had answers for me. It was a nice change from other stores where they don’t know jack all about what they’re selling. I ordered the TV, and she talked me into the extended warranty. The TV came promptly, I think it was three days later. was my first time shopping on the website. I bought my refrigerator there years ago and the website was much easier and faster. I will definitely buy online from Bing Lee again.
negotiate my own price, easy to order, good customer service, fast delivery

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Questions & Answers

Glenda

Glendaasked

Online store

We bought a set of head phones which arrived ok. Inside was a $100.00 wine voucher from Naked Wines. I ordered the wine but could not get to pay at the check out. After numerous emails the problem with naked wines has not been fixed. Could you tell me why you give these vouchers out that do not work?

No answers
peter

peterasked

Online store

please quote for a 50inch 4k UHD with 5.1 sound and a compatible wireless sound bar

regards Peter Davies 0433250350

1 answer
Peter
Peter

If I were you I wouldn't put my real name and phone number out in the open like this.
At best you will get spammed. At worst your identity can be stolen

Robyn S.

Robyn S.asked

Online store

I’m so annoyed and frustrated that I cannot get through to customer support via live chat. It’s taking ages and then it freezes on 10 person in the queue and drops out (it happened twice). Prior to that I was on the phone for already half hour and still couldn’t get through. What type of business is this? It’s ridiculous

1 answer
Fired Up
Fired Up

Well, from their website, it looks like it is an electrical appliance business that has been operating since 1957.
It sells TVs, whitegoods, computer and exercise equipment etc.

I hope this helps

Get an answer from our members and Bing Lee representatives

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