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Boost Mobile (page 4 of 33)
Reviewer Photos & Videos
Edward K.Sydney, NSW
Received the sim card in 4 days to set up took 15 minutes Great
Hi Boost team
Here is one positive review.
I ordered the $150 sim card on line, i received the sim card in 4 days, went on line to activate the sim card and service, it took 15 minutes. So far so good. Thank you boost for this quick service. I hope this good service continues.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
nick whatley
- 4 reviews
Another unhappy customer
My data keeps getting used when I am not even online .
I have been with boost for years and never had problem i leave nothing open when not in use .
have been told by boost it is because of a network change.
So boost changes usage so you have to keep recharging because data is consumed at all times.
3 recharges in a month what a scamm ! .
Feel I am just being scammed.
No notifications about network changes !
Consuming data 3 times faster than normal and not even downloading !
Also sick of network outages that make you lose your rollover data because you can't recharge because there is no network !
1 comment
Boost M.Boost Mobile
Dear Nick,
I’m very sorry to hear about your frustration in losing your data unexpectedly. We do recommend turning it off if not in use because there are several third-party app apps that can run in the background and consume data usage. ... Read more
To make sure that you're not using too much data on your data plan, you can check and change your data usage. Set mobile data usage warning or limit Open your phone's Settings app. Tap Network & internet. Tap Mobile data usage Settings. Tap Data warning. Enter a number. Tap Set. Hope this helps. Sincerely, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Service ok but app is really annoying
I switched to Boost the other day I'm finding the service ok. But for the love of the god, your app annoys me so much the fact you need data to access the app at all is even absurd and the interface of the whole app is tacky and annoying.The app is just so annoying to use when I need to check my data compared to other mobile provider app which are more efficient to use
1 comment
Boost M.Boost Mobile
Hi Jonathan,
We are in the process of upgrading our app and your feedback will definitely be taken into account.... Read more
If you ever encounter any difficulties in using the service please don't hesitate to email us at [email protected]. Sincerely, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Boost Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
- Verified customer
Deliver of New Sim Card is a joke
1. I ordered a new sim card and paid $150 on 3rd March. (Screenshot Attached)
2. Their website says that the new sim cards are delivered next day in metro areas. https://boost.com.au/shipping-and-delivery/
3. I waited for sim card. Day 1, Day 2, Day 3 and Day 4. I was frustrated and called up their customer care and they had no clue where my sim card is although I provided a BO ID/ Number. The customer care team promised that I should get it by end of the day or Monday.
4. Today 9th of March is Monday and there was no sim card delivered.
5. So ...Read more
3 comments
Boost M.Boost Mobile
Dear Divyakumar,
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to ... Read more
leave our dealership believing we have not made every effort to earn their business. Please email us at [email protected] so we can take care of this.What I feel is:
1. You guys don't check emails on the email id given above as I have already sent an email last week. So now it's clear you just reply without collecting or knowing the facts.
2. You... Read more
Boost M.Boost Mobile
Hi Divyakumar,
Thank you for your feedback but I believe you have already reached out to us via email and an escalation manager is already helping you out.... Read more
Thank you, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
A Virk
- 2 reviews
- Verified customer
Poor POOR call quality
I moved over from Kogan to Boost mobile in November 2022. The idea was to avail a good data and call package with the ability to call overseas as well. The upfront 12 month charges were not a problem, the porting went ahead efficiently as well for me. But the call quality has dropped significantly over the last 2 months. I was hoping it would get better with knowledge that Boost uses the Telstra network. However, I cannot seem to make a call at all unless I turn on wifi calling. Even with wifi calling running, most of the time, people call me a...Read more
nd I only get a hang up message, if I get anything at all. Sometimes I don't even get that. I count my blessings each time I get a clear voice quality call. But usually when the call gets through, the voice keeps breaking up. It's hard to hear the other person, or the other person isn't able to hear me. This is my personal number that I also use for work. So it gets pretty embarrassing when someone calls for the third or fourth time in hope of getting the call quality right. I hope there is some work done to improve on that. If I had a functioning phone, the package would be great value. At the moment, not so much. I hope Boost will do something about it.1 comment
Boost M.Boost Mobile
Hi A Virk,
Thanks for reaching out. I’m so sorry, I definitely understand your concern and I’m escalating your issue so that someone can take a closer look at what’s going on right away.... Read more
Kindly email us your complete order details and contact information at [email protected]. Please standby and one of my teammates will get back to you with more details ASAP. Sincerely, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Cholo E.Sydney, NSW
- 2 reviews
- Verified customer
Not impressed with sim delivery
I paid $240 for a sim package last Mar 1 and until yesterday (Mar 7) your customer care consultants don't have a clear answer on where the package is. Let me give you a timeline of what happened:
Mar 1 : I paid for the sim package and received an order confirmation.
Mar 2-6 : No email or whatsoever regarding my order
Mar 6 : Called customer care and after several holds, the consultant #1 told me that a delivery attempt was made but unsuccessful so the sim card is at the nearest post office. He even gave me a reference no. so I went to the post ...Read more
2 comments
Boost M.Boost Mobile
Hi Cholo,
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave ou... Read more
r dealership believing we have not make every effort to earn their business. At Boost Mobile, our focus is to provide consumers with excellent customer service. You may contact us at [email protected] to get this resolved.Dear Boost Mobile Team,
Thanks for replying on this comment. I already wrote to you and have received a reply. Let's see how long or if this issue can be resolved.
Similar opinion? Write a review on ieatwords.com.au!
Customer Service is an absolute joke
I simply wanted to port over an existing phone number to a new BOOST sim card. Thought the process would be easy and smooth transition that takes "roughly 4 hours" as they say. Turn out it was the complete opposite, and everything that could go wrong, well, went wrong.
First, I submitted my online application for my port request. Gave all the correct information and ID required. Port request from Optus to BOOST sim card was pending. About 24 hours later, I called back BOOST asking them why it was taking so damn long. Transferring the to diffe...Read more
rent departments etc. was an absolute nightmare. At one point I was being "transferred" to the porting team and was left on hold for 60 bloody minutes. I simply hung up and called back. Getting back to the porting request at this point, when I finally got to the right person, they said it was still "pending" meaning that Optus hasn't approved the port out request. So I called Optus about this, and after being switched around to different departments, verifying my ID to Optus and a damn 45minutes~ later they told me they haven't received any port out requests???? Now I call back BOOST and go through different departments like always, told that they have resubmitted another application for the number to be ported into the new BOOST sim, and this will take 24-48 hours to complete. I'm already 24 hours in with no functional SIM card and I'm forced to wait up to another 48 hours. Later at night, (I don't even know how this was even possible), BOOST ported in SOMEONE ELSE'S mobile number into my new SIM card. I was then told to purchase a TELSTRA starter SIM card to transfer my number and data pack onto which I did the next day. Bought the Telstra SIM card (as they requested), called up BOOST, then told I got the wrong SIM card was meant to buy a BOOST SIM card instead. Went back, bought anther BOOST Sim card, and FINALLY everything was solved after this absolute crapshow. In the end, I had no functional mobile number for a total of 48 hours which had significant impact on my work and personal life. From not being able to login to my work accounts which requires MFA, and not being able to contact family members on personal matters, it was the biggest load of crap to deal with. No phone, no data when I needed it, and ALL OF THIS was due to BOOST's complete and utter incompetence with their customer service to simply provide accurate information. And with all of this trouble, what type of compensation did I receive? An extra 30GBs data on top of the 240GBs I hardly anticipate myself using and was told I should be grateful for this type of compensation. Absolute joke of a company.1 comment
Boost M.Boost Mobile
Hi Leiming,
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave... Read more
our business believing we have not made every effort to earn their business. At Boost Mobile, our focus is to provide consumers with excellent customer service. You may contact me anytime at [email protected] to further discuss this with you.Similar opinion? Write a review on ieatwords.com.au!
Very Bad customer service
It's funny to talk with customer service people, as each time they are giving different answers.Am waiting for a refund for more than 1 month as they told it will be with in 15 working days.very bad service
3 comments
Boost M.Boost Mobile
Hi Jerry,
On behalf of the Boost Mobile team, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encount... Read more
ered due to the delay in refund processing is understandable and your experience is unacceptable. We would like to discuss this further with you, please do not hesitate to contact me at your convenience at [email protected].After complaining to ATO, the people gave me a call back and apolagise for the things happened to me .And I was happy with an offer for the delays.
Boost M.Boost Mobile
Hi Jerry,
Thank you for allowing us to make it right by you.... Read more
We truly appreciate your cooperation and patience in resolving this matter. Please don't hesitate to email us again if you have further concerns. Sincerely, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
davnetSydney, NSW
- 2 reviews
Boost rep threatened to remove mobile data and previous rep gave wrong info
1. I am migrating several family phone numbers to boost. 2 were ported just before the bonus 40gb on the $150 80gb 12month prepaid
2. I asked rep as a gesture of good will if I can get the 40gb. They said I can't because it is only eligible for Sims bought from boost.com.au. so be it.. nothing further.. I can live with that...
3. However recently a 3rd SIM from the same batch of Sims bought was activated and got the bonus 40gb.
4. So either the rep doesn't know what they are talking about or just LIED to me.
5. I contacted boost chat about the...Read more
3 comments
Boost M.Boost Mobile
Hi Davnet,
We apologize for your negative experience. At Boost Mobile, we are committed to fair, honest pricing and transparency in relaying our promotions and plans. It’s unfortunate that there was ... Read more
a miscommunication and you were unhappy since it didn't meet your expectations as discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.i contacted boost and they promised to to add the additional data for all the sims. They did so on the ones that have ported so far, and assured that when the last sim is ported that the additional da... Read more
ta will be added also. I will check again to ensure that this happens. I've amended my review on Customer Service, Transparency, Value for MoneyBoost M.Boost Mobile
Hi Davnet,
We really appreciate that you gave us a chance to make to work things out with you.... Read more
We are definitely going to use your feedback to improve our services in the future. Please don't hesitate to email us again for further concerns. Thank you, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Boost Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
Stay away from Boost Mobile, don't ask for trouble
I cancelled an order of 2 SIM cards made on Feb05, called the customer services 5 times for cancellation and refund. They said they cancelled for me but every time I called them ask the status of the cancellation and refund, they said "sorry we didn't succeed in cancelling that last time." Then on Feb26, I received 1 SIM card.
Bascially everything went wrong here: 1)they didn't cancel my oder; 2) they shipped 1 SIM card even I orderred 2 cards; 3)It's Mar 02 today and I still don't get any refund.
I wrote an email to [email protected] on Feb 2...Read more
1 comment
Boost M.Boost Mobile
Hi Dongxia,
Thank you for taking the time to write your review, we are truly sorry we were unable to cancel your order right away as you have requested. Despite our commitment to accommodate customer... Read more
needs and requests as much as possible, we were not able to resolve this as efficient as we hoped to be. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible.Similar opinion? Write a review on ieatwords.com.au!
DiggerGreater Melbourne (Inner), VIC
- Verified customer
Could not be easier
1. Did Chat to boost over net to order "Blank Sim" Agent said 3-5 Business days to arrive.
2. Sim arrived by courier (Startrack) morning 4th day. Had to sign for.
3. Went to Telstra shop next morning (Saturday) to change from Postpaid to Prepaid. Done after 30 min.
4. Rang Boost to activate sim and port existing Telstra number I had for 20 yrs. Done after 1hr.
5. Went to boost site on net and did charge for $150 for 12mth. plan . Phone worked straight away.
Signal as when with Telstra sim. Even have missed call and MSG speech to TXT notificatio...Read more
1 comment
Boost M.Boost Mobile
Hi Digger,
On behalf us all of us at Boost, I would like to thank you for sharing this great review about our service! We are thrilled that you enjoyed your seamless experience from purchasing to act... Read more
ivating the sim card. We will be sharing your feedback amongst our team. Welcome to the Boost family!Similar opinion? Write a review on ieatwords.com.au!
Bharat U.Greater Melbourne (Outer), VIC
Terrible Service
Got prepaid sim card, after waiting 4 long weeks since ordering. Previous number ported from optus a week ago. Since then, Can't make or receive calls . Refund refused by Customer reps.
Should have read reviews here before going with them.
2 comments
Boost M.Boost Mobile
Hi Bharat,
It pains us to hear your feedback regarding your recent experience in the delay of your order. I can assure you that our team goes to great lengths so that customers like you have any and ... Read more
all relevant information they need to make the best resolution for such concerns. Please do not hesitate to contact me here at [email protected]. I would welcome the opportunity to speak with you in more detail to resolve it.Well ! I had already done that before submitting this review.
Similar opinion? Write a review on ieatwords.com.au!
Terrible Experience and Worst Telco Company
We ordered and paid for the Boost $150 sim plan online over 1 month ago, and Boost did not have an estimated timeframe on delivery of sim card. We were then told to go into the shop and purchased sim cards and recharge vouchers and our online order would be cancelled and refunded within a few business days. It has been over 3 weeks and multiple follow ups since the cancellation and no refund have been received to date.
This company provides terrible live chat support and customer service, and unethical business conduct holding onto customers funds and not refunding. Telstra should be ashamed of this!!
1 comment
Boost M.Boost Mobile
Hi CWC,
I'm so sorry we let you down.... Read more
We've taken your feedback, and the feedback of other reviewers, to heart. We're in the process of making some major changes to provide better customer service in the future. Kindly drop us an email at [email protected] so we can make things right. Sincerely, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Colin Adams
- 2 reviews
An excellent customer experience TWICE!!
I changed to Boost a month ago. Changeover from Telstra was seamless and fast. This was a test before I changed a second phone over from Telstra given all the apparent negative experiences. The second changeover has just been completed which was also fast and seamless. The staff have been very polite and helpful. I could not have asked for more. I do not understand what all the complaints are about but my experience has been very positive. Thanks Boost! I have no interest or connection with the company save that I am now a very happy customer.
1 comment
Boost M.Boost Mobile
Hi Colin,
Thanks for the awesome review, Colin! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. ... Read more
Cheers! Sincerely, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
MarkGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Horrible experience, worst mobile provider I have had the misfortune of using
The onboarding process was extremely incompetent, delay after delay and then they ended up not porting my mobile number that I have used for the last 18 years.
1. I ordered the SIM and it was delayed and took 3 weeks to arrive.
2. I got the SIM and was directed to activate it online... I filled in all the fields and got through all 5 pages of details, and when I hit submit, it just said "due to technical difficulties we are unable to activate your account please contact an agent"
3. I had to go to live chat and spend 40 minutes with an agent ...Read more
1 comment
Boost M.Boost Mobile
Hi Mark,
Thank you, Mark, for your feedback. We are very sorry that your recent experience with our porting process was not a pleasant one. We strive to make a seamless porting process for our custom... Read more
ers and when we fall short of this we try to do everything we can to resolve the issue. To resolve your issue and ensure that an incident like this does not repeat itself again please reach us through [email protected].Similar opinion? Write a review on ieatwords.com.au!
Find out how Boost Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
Mack
- 3 reviews
Left hand doesn't know what the right hand is doing
This company is not run very well. I, like others, waited for a SIM card which I'd paid for. When it didn't arrive, and they couldn't give me an estimated arrival date, I cancelled my order. I have not received my refund, and on top of that, a SIM card arrived in the mail yesterday. If I phone them, I get excuses and empty promises. Nothing gets resolved (for any of us).
1 comment
Boost M.Boost Mobile
Hi Mack,
Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had an undesirable experience in purchasing and receiving the sim card due to the dela... Read more
ys. On behalf of myself and everyone I work with, we take customer reviews seriously, and we would like to make this right.Similar opinion? Write a review on ieatwords.com.au!
NonGreater Melbourne (Outer), VIC
- 4 reviews
Disregard my review
Disregard my review, there is no point in reading my review. This Product Review website is useless and misleading. Check reviews on some other website. No need to be here.
1 comment
Boost M.Boost Mobile
Hi BH,
Thank you so much for your kind words, BH. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. Please don't hesitate to reach us again if you have further concerns.... Read more
Thank you, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Boost Mobile rude
Ordered my $150 Sim it never arrived as promised chatted on line with very rude person told they were out of stock it's seems they can take your money without having the stock.luckily I know some involved with a current affair. So I story could be done on Boost very soon
2 comments
Boost M.Boost Mobile
Hi Peter,
As a result of your feedback, we are providing our employees with additional customer service training to prevent another experience like this from happening in the future. We know we messe... Read more
d up and we’d sincerely appreciate an opportunity to make this right.The fact that you can't deliver the product that you sell is not good business practice you promise to deliver in a certain time frame which you don't honour. And to make things worse you don't contac... Read more
t your so called valued customer to explain why to bad that I now have to pay another month on my existing contract. This practise needs to be stopped and I hope that me going to a television show like a currant affair might make you think about your customer for once. We will seeSimilar opinion? Write a review on ieatwords.com.au!
peelSydney, NSW
- 2 reviews
Less then one star.I have contacted Telco ombudsman.
Contact the Telco ombudsman in regards to this company. Will not refund money after not receiving sim card.please do not buy anything from boost mobile.the supervisor told to go ahead and contact the ombudsman so something not right here.
1 comment
Boost M.Boost Mobile
Hi Peel,
What happened is definitely unacceptable and we hope to properly escalate this matter to the right department.... Read more
Please get back to me with your order details via [email protected] so I further help you. Thank you, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Worst company ever
I called and cancelled the order three times and they still deliver the order to me. Over the phone call they told me the refund has been processed but they didn’t give me any email notification. Ridiculous company and poor service. Never going to be boost customer
4 comments
Boost M.Boost Mobile
Hi Mad,
We are sorry to hear if we fell short in properly communicating with you regarding your refund request. We hope to fully resolve this so please email us at [email protected]... Read more
Thank you, Boost Mobile TeamEmailed you and called as well. They say they will provide refund and email notification but they never did it. Do you know how to serve customers properly
Boost M.Boost Mobile
Hi Mad,
We definitely process refund requests from our customers. May I ask if you received a response from our email? Once we received an email, your case will be automatically escalated to another department and someone will be contacting you. ... Read more
You may include your SR or Order Number so we can properly investigate this concern. Thank you, Boost Mobile TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Nic J.asked
Can you have a micro sim and nano sim with the same phone number?
2 answers
Hi Nic, I am sorry I am unable to answer this question. Maybe someone from Boost may have the answer.
Boost M.Boost Mobile
Hi Nic,
Thanks for reaching out. If your switching SIM cards doesn't affect your phone number. If there is anything we can help you with, please drop us an email at [email protected].
Sincerely,
Boost Mobile Team
Carmel S.asked
I am a new customer switched over last Sunday March 29th, still have no connection, can't make any calls or receive calls. Have been on livechat they just tell me it's coz of the virus.I have emailed them they said they will respond within 5 days or I can contact customer support, but I can't ring anyone. I am using pocket
Wifi to write this as its my only communication. Should not have to wait four days. Would I be able to get a refund so I can look else where?
Regards
[email protected]
5 answers
I finally got my service activated yesterday after requesting activation on Saturday 28 March. I ended up going through the Telstra call centre. I explained my situation and the telstra employee was able to directly transfer me through to a Boost rep and they activated it over the phone. If you can use someone else's phone to call Telstra that will be your best chance of resolving the problem.
Cheers...honestly I'm tired of the whole rigmarole, they should be working from home if the corona virus was a concern, sick of their excuses,extremely poor data speed, they dont even have the decency to repond to existing customers concerns, instead they duplicate every response,to me that explains what kind of company they are and their carefactor..I've got the s8 note so it's a good phone,no reason for crap data speed you were lucky too have jagged the Telstra rep.i wish you all the best!!!
Boost M.Boost Mobile
Hi Carmel,
We are sorry to hear if the service is not yet activated. Rest assured we will have it escalated to the escalation team. Please check your email so we can further communicate in resolving this.
Thank you,
Boost Mobile Team
game c.asked
I wanted to buy the $150 sim online and tried 3 different cards to pay but it kept coming up as cannot be verified
1 answer
Boost M.Boost Mobile
Hi Game,
Our apologies for the trouble.
For activation assistance, please contact us at:
Boost customers: 125 8881
New customers: 1800 100 933
(9am-9pm AEST, 7 days)
Hope this helps.
Thank you,
Boost Mobile Team
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Boost M.Boost Mobile
Dear Edward,
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to he... Read more
ar firsthand from other customers about their positive experience.