I did my research before switching to Boost from Telstra. I called and they sent me the free sim card.

There was a glitch in trying to activate it, so I called customer service and we troubleshoot it together.

It was then activated very quickly.

So far so good. Had recommended a few people to Boost.

Trying to set up and apparently phone number is invalid. Tried contacting but pressing the number to go to correct department will not work. Very poor service to new customer.

I am not sure why people gave Boost so many negative reviews. I ordered $150 SIM card online, it arrived in 3 or 4 days, and I ported my number, it took 4 hours to get it full activated.
Don't have any problem since i activated. For me, Boost is valuable, reliable, and easy connection.

Called the customer care for activating a sim. & the customer care lady is super bad. Started whining at me for no apparent reason. You need to have some manners before you start taking customer call.

Coverage excellent for an area considered a black spot, excellent transition from previous provider, no complaints, definitely recommend. Boost was recommended by another happy customer, who advised that the reception was excellent.

Placed $240 sim order on 10/03/20 and still have not received tracking code. Worst service as at least they could have sent an email about the delay and expected date.

Best coverage where I live since it is Telstra.
Download speeds are excellent.
Outside metropolitan areas the Telstra network (which Boost uses) is the best.

I saw some of the negative reviews - they are neither fair nor accurate.

l have rang your company 4 times to asked help me activate my SIM, and they was told me they still need 1-2 days to complete the activation. It is the hassle, terrible and worst service!!! be careful of the online order, l order one $150 SIM the deliver was late near one month, now activate delay 9 days.
If you still can't complete my process, please return my money back to me.

Xiangyan

order my SIMs on 23rd Feb, no sight of it after 2 times chatting online with them, being told constantly SIM out of stock, just wait. Tried the 3rd time being told they could not even find my order (then why would the first 2 time i was told to wait???). They are unable to issue the SIMs, hence, we agreed to cancel the previous order, and do a new one. Order new SIM on 15th Mar, no sight (Metro area for delivery) till now. Also previous order was NOT refunded. I had never had such terrible experience at all, words can't express how frustrated I am.

Waiting for Activation . Seems Telst dont look after prepaid customers i am not trying to port service again.
been on the phone to boost the past 7 days but no support. just pass the hat on to telstra porting service who managed to stuff it up and it seems my birth date was in account number how do you do this? Just want here you have been helpfull. Waste of $20. And do not blame the system maintenance.

I have bought a $150 sim and applied to port=in my number from optus on Thursday morning. With activation reference check it says delayed. After chatting with them 4 consecutive days and being told everytime that it will be active by the end of the day I called them today and customer care told me to recharge my optus sim and use that for now because they do not know when its going to be active. So in actual while reading the other comments too, my recommendation is to reconsider if you are planning to move to boost mobile. Its not worth the hassle and rude customer service.

Beside the affordable price, I could not activate my sim card. Got referred to several stores, one of them telstra and they could not do anything about it. Contacted the live chat and call service, none of them could solve the issue. I ended up ask for refund and contacted them several times again, every customer service that I spoke to, ALWAYS give different information, looks like no consistency of information at all. Even the last customer service I called told me all of the information I recieved was the false information. Really wasting my time.

I'm on my third sir through the 24/7 app after two activations went idle. They tried to tell me the second time that it didn't go through because the chat went idle from my end. Lucky I emailed myself the transcripts and I can show that that is a complete lie. No real indication of why it failed.