Best in the market for 12 mth plans. Easy to manage and Telstra infrastructure but throttled to 100mbs. So what! Perfect for 4g wireless modems to defeat the NBN dramas. And so much less expensive.

Terrible Mobile App. Spoken to 4 overseas call centre customer service agents today, 2 hung-up on me, other 2 couldn`t solve a simple problem!! These guys are cheap, but everything about the organisation is terrible.

nearly 10 days trying to activate the SIM but not activated . called the customer service more than 20 times and the call waiting time was 45 minutes. all waste no one give the right answer. because of very poor communication skill and lack of responsibility.
totally waste of time and money

Don't get this prepaid SIM if you need it urgently. It takes a full week to go active upon activation. Never had this issue with any other provider.

Edit: Also received 80GB plan instead of 150GB which I've paid for. Too much hassle for a prepaid. AVOID!

Customer service staff were nice enough though.

This is my second review of Boost mobile, and is based solely on the Company's follow up after the initial problems I experienced that were detailed in my first review a couple of days ago (a 1 star review). After that review, Boost reached out and have made good. Their follow up communication was prompt, friendly and apologetic and the additional unexpected cost that I incurred was offset by a voucher. So I thought I would give them 5 stars for these corrective actions bringing their average to 3 stars across my two reviews.

Paid $169 on boost.com.au to buy a refurbished iphone SE 16GB grey.

What they delivered was an iphone 5s which is a cheaper and less advanced model. Have requested a refund from them today and will update this review based on how long it takes them to refund the purchase. Note there is no SE stamp on the back. This is obviously a disappointing first experience with boost.

** Update 25/4/2020 **

After chasing up a return through PayPal Resolution Centre, Boost Refurbished has supplied a Reply Paid postal address, and once my phone was returned to them, they provided a prompt refund. So it was an honest mistake on their part, but they have given good customer service and rectified the issue.

I had ordered my sim plan $100 in December 2022 and turned out that nothing send to my address. I had asked for the return and seemed like nothing gonna happened til now.

Seriously this company should not exist. I managed to get refund after complaint to Ombudsman. It was a long way but I thought it was over. About a month later, Boost sent me txt to say I have to return sim card which I've never received to get refund. Just avoid this company!

When I purchased my Boost plan, there was some issue with the plan. I had a very good experience with customer service. All the problems were solved. Overall I am happy with my experience.

Had an issue activating my pre paid sim card. Emailed boost and it was sorted out quickly. At all time I received friendly and professional service. I would recommend boost mobile

Great service, network coverage, plans, takes care of customers, gave free data and extend ed expiry date due to covid19 to all users. We did payment mistakes and it was resolved quickly...best so far...lots of data too for a great value

We bought a prepaid SIM pack (with 80GB for 12 months) from Coles 12 months ago and have recharged for another year
+ experienced quick change over from the previous carrier
+ data more than required and no need to worry about month by month quota)
+ generous international calls and texts
+ easy to check balance by dialing #111# and recharge
- I and many more low data users will appreciate smaller 20GB or 40 GB plans with long expiry 12-months
- it should be easier to contact via email or chat options

Activated Sim on Saturday 28 March and I still have no service. I paid $150 for your SIM. Today I waited on hold for 3 hours before hanging up. Terrible service and regretting ever purchasing your SIM.

Please Do NOT buy this.
Cannot contact anyone. Online service is not good. Does not care about the customers. No service after buying the sim. Very unfriendly customer care centre

Network coverage is pathetic,Telstra always claim to be the best,absolute crap..half a star...yes frequent drop out, can't watch a 5 minute clip with out it rebuffering a dozen times...pathetic!! Don't bother,customer service is non existent!!

Not off to a great start. Have been waiting for the activation to take place since Thursday and now is Monday afternoon. No notifications since the initial email saying it would take up to 24 hours. Have been unable to reach boost either through chat or the phone. Very poor customer service compared to the service provider I have been with before.

Update: Was later able to get through after 40 mins on hold. Was quickly activated over the phone. Not sure why it didn't go through before. Will update and maybe give more stars in the future if the service is good.

I had trouble activating for a couple of days, and was told it would not work.
Then I received an email saying it was activated.
In between I had written a poor review here, and had a reply from customer service.
I contacted them, was given an apology, and even a voucher for my next recharge.
The mobile service is good and customer service was very good.
No complaints.