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Bosch Relaxx'x and Zoo'o Questions & Answers
BGS5ZOOAU (Relaxx‘x Zoo‘o ProAnimal), BGS5ZOOOAU (Relaxx‘x Zoo‘o ProAnimal, Tornado Red), BGS5SL66AU (Relaxx‘x ProSilence, Metallic Blue), etc...123 questions from our users
BBirdasked
Any luck with fixing this issue? I love my Bosch appliances but this might end my relationship with them.
1 answer
Bosch H.Bosch Home Appliances
Hi BBird,
Thank you for your comment. If you're BGS5225AU is having an issue with the sensor, cleaning the filters and washing the ones that require it is the only troubleshooting we can recommended. If this is unsuccessful, please contact us on 1300 369 744, and we’ll investigate further for you. Regards, Bosch Home Australia
Jade W.asked
Was anyones sensor issue resolved? Suction is great but like everyone else, the Bosch sensor is coming on and shutting down my vacuum every 30 seconds. Pretty frustrating.
2 answers
Bosch H.Bosch Home Appliances
Hi Jade,
Thanks for your question regarding the Bosch BGS5225AU.
There certainly have been customer that the sensor issue has been resolved for. Cleaning the filters and washing the ones that require it is the only troubleshooting to try.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
Tried cleaning filters but sensor still keeps shutting down vac every 30 secs. What an expensive piece of rubbish. I will never buy anthing Bosch again. Worst appliance experience EVER
MauriceCasked
How to dismantle the turbo head entirely to get in and give it good clean? I know how to remove the round brush but it continues to slow. I know from all my fiddling there is plenty of hair and dust inside the actual head. I have the Zoo Proanimal model
1 answer
Bosch H.Bosch Home Appliances
Hi Maurice,
Thanks for your question regarding the Bosch BCH6ZOOAU.
The only instructions for cleaning the floor tool are what have done. We would recommend doing this after each use for a while to ensure the debris further in has a chance to come loose and go through the appliance as normal.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
Geoffasked
We gave had the relax model for some time and are constantly frustrated by the machine shutting down every 30 seconds and no its not because the filter is blocked its definately not as I clean it regularly. This is without a doubt the worst and most frustrating vacuum that we have owned, even our 30 old Electrolux barrel cleaner is better than this - what are we doing wrong?
2 answers
I'd say nothing. The Pro Zoo-Animal vacuum we have, started doing the exact same thing after owning it for a year or so, and it still does it. We regularly take the filter out and blow it with the air compressor; it's okay for one or two vacuums, then reverts back to its old behaviour. If your vacuum is still under warranty, I'd approach the store where you bought it and try to get a refund or swap for another, better, vacuum cleaner. We hate vacuuming in our house because of this expensive piece of garbage but because ours is out of warranty and we can't afford another one, we're stuck with it!
Bosch H.Bosch Home Appliances
Hi Geoff,
Thanks for your question regarding the Bosch vacuum.
If you are sure you are cleaning all 5 filters and making sure to wash them if suggested in your user manual.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
Gus C.asked
Anyone actually manage to resolve the red light issue?
No answers
trustyasked
My Bosch has some suction in the hose but none in the head and the rear capsule which collects dirt used to turn and now doesn't. The instructions are useless, no trouble shooting and I don't know what to try. I've taken out all filters and cleaned everything well. Still no movement in the back or suction in the head.
1 answer
Bosch H.Bosch Home Appliances
Hi Trusty,
Thanks for the question regarding your Bosch vacuum.
All the troubleshooting we can suggest is included in the manual but it seems you have tried all we can suggest. Please contact us on 1300 369 744 to discuss further.
Regards,
Bosch Home Australia
R F.asked
Is the BGS5ZOORU a brand new release?
What does the RU at the end stands for?
Where is this model manufactured?
Did you address the Sensor cleaner problems in this model?
1 answer
Bosch H.Bosch Home Appliances
Hi RF,
Thanks for the question regarding the Bosch vacuum.
That is not an Australian model so we cannot offer any advise on it here.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia
GGirlasked
My Vacuum keeps stopping to self clean, l have cleaned the dust and wiped out everywhere l can but it still keeps happening. I now have new carpet so there isn't much fine dirt so l'm surprised the the vacuum keeps going into self clean before l've even finished one room.
2 answers
This has happened to mine since I first purchased it. After sending it back and being told it's fine I have since been told to send Bosch an email. No one has ever replied. The worst product and customer service I have ever encountered.
Bosch H.Bosch Home Appliances
Hi GGirl,
Thanks for the question regarding your Bosch Vacuum.
Our vacuums have multiple filters and some include a HEPA filter that is recommended to wash with water. If you have gone through all of them and it is still happening, please contact us on 1300 369 744.
Regards, Bosch Home Australia
Davidasked
Hi it appears that i have the same problem as everone else. Quicker to sweep the floor, the very expensive vacuum cleaner runs for 30 secs at most i have cleaned ALL the filter and even run the machine without them, even then it cuts out whilst not vaccuming. Has there been an Australian RECALL on these machines as it seems to be a major problem and not really suitable for its intended purpose i have contacted your 1300 number and the consultant was well aware of this fault but was advised that Bosch does not fix vacuum cleaners. I would understand if i purchased a kmart special but this is not the case please help, surely i am not expected to purchase another cleaner.
2 answers
It was by far one of the worst purchases I have made. I had the very same issue until one day it refused to start. I bought a 55$ Vacuum from Kmart and haven't had a problem since. Bosch should stick to power tools.
Bosch H.Bosch Home Appliances
Hi David,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch Vacuum. We'd like to help, if email us at [email protected], quoting BSH6421 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.
robyn c.asked
You charge the bosh vacuum and it
Last 3mins
1 answer
Bosch H.Bosch Home Appliances
Hi Robyn,
Thanks for the question regarding your Bosch Vacuum.
We'd like to help, if you can contact us on 1300 369 744 we’ll investigate for you.
Regards, Bosch Home Australia
Dave tasked
Where can I get a new turbo brush for a zoo'o pro animal vacuum cleaner in South Australia or online
1 answer
Bosch H.Bosch Home Appliances
Hi Dave T,
Thanks for the question regarding your Bosch vacuum BGS5ZOOAU, you can go to our shop online at https://www.bosch-home.com.au/shop-productlist/vacuum-cleaning?pageNumber=3&sortDirection=ASCENDING
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Kurtasked
My Bosch Athlete 25 2 v is running only on two slow speeds. The 3rd level does not work and the sanction is not strong. I have cleaned all filters etc. Sounds like a motor problem. Can you suggest how to fix?
5 answers
Bosch H.Bosch Home Appliances
Hi Kurt
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Athlet vacuum.
We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia
Thank you for your reply. I will ring when I have the cleaner with me.
Bosch H.Bosch Home Appliances
Hi Kurt
Thanks, if you like please email us at [email protected], quoting BSH5377 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia
Pennyasked
how do i unblock blockage in the cleaning head?
1 answer
Bosch H.Bosch Home Appliances
Hi Penny,
Thanks for the question regarding your Bosch Vacuum.
Please refer to your user manual which has diagrams on how to clean the turbo head.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
June Dasked
My Bosch relaxx vacuum cleaner keeps going on ‘standby’ by the sensor ( turning red) need to turn off to get it working again ...does it need a new filter ?
2 answers
Bosch H.Bosch Home Appliances
Hi June D,
Thanks for the question regarding your Bosch vacuum.
Please check if the filters are clean. If the filter is dirty and unable to clean, you may need a new filter.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
When my vacuum does this it means I need to empty it. This doesn't just involve the barrel but taking the filter cartridge within the barrel out and tapping it firmly all around with the flat of my hand to clear it of dust trapped in the 'folds'. Quite a messy job which I always do outside over a rubbish bin. Just one of the reasons why I would never buy this vacuum again.
Tanja M.asked
Hi all,
I also have this vacuum cleaner and it seemed to have a major issue now.
After vacuuming for a few minutes the self clean button turns red but it doesn’t self clean. It is still running, just going quieter and stops sucking and stays like this. I have to turn it off to get it back to run.
Any advice?
Might need a new filter but I’m struggling to find one to buy.
Tanja
1 answer
Bosch H.Bosch Home Appliances
Hi Tanja M,
Thanks for the question regarding your Bosch BGS5225AU vacuum cleaner.
Please check all filters are clean.
If you require a new filter, this can be purchased from our spare parts department on 1300 369 744 and selecting option 4.
Regards, Bosch Home Australia
Karen Kolyvasasked
My turbo brush has stopped spinning. I have thoroughly cleaned the brushes and there is definitely nothing blocking it. No other problems with the cleaner at this point. Does the turbo brush need replacing?
1 answer
Bosch H.Bosch Home Appliances
Hi Karen,
Thanks for the question regarding your Bosch BGS5ZOOAU Vacuum cleaner.
If the brushes are clean and there is nothing blocking it and the turbo head is still not rotating, it may require to be replaced.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Delphine D.asked
Hello
The turbo brush does not rotate any longer. How to fix this?
No answers
Jamie J.asked
Our Zoo has stopped working altogether. Power is on, when you hit the power button the blue light comes on but the motor does not start. It does the self clean if you hit that function button. It's about 3-4 years old.
1 answer
Bosch H.Bosch Home Appliances
Hi Jamie J.,
Thanks for the question. We're sorry to hear that you're having issues with your vacuum not starting.
We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia
Danny D.asked
Every 30 secs it self cleans itself then after 3 attempts just sends itself into slow mode and does nothing. I have to then switch it off and on again for the whole process so happen again. Please advise what to do? Does not do vacuuming, as has to. Please respond to: [contact details removed] thank you Danny
2 answers
Hi Danny, my Bosch does exactly the same thing and it is so frustrating. Cleaning the filter is extremely awkward but helps for a very short time - maybe a week or two. Bosch customer service did contact me about it & requested receipt which I sent them over a month ago. I’ve had no contact with them since. I have just accepted Bosch vacum was a very bad buy & I will never purchase any of their products again.
Bosch H.Bosch Home Appliances
Hi Danny D & Libby,
We'd like to help both customers, if email us at [email protected], quoting BSH4584 and your contact details in the subject line we’ll investigate for you.
Regards, Bosch Home Australia
Carole Jasked
How do you get the cord to retract back in - it's at its limit (out) and now won't retract? (has always been a bit dicky in retracting since I bought it)
No answers
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