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Reviews

3.8

97 reviews
5
(38)
4
(31)
3
(11)
2
(7)
1
(10)
  • Build Quality
    4.4 (10)
  • Value for Money
    4.4 (10)
  • Ease of Use
    4.6 (10)
  • Cleaning & Maintenance
    4.4 (10)
  • Noise Level
    4.0 (3)
  • Product is used
    • Daily (9)
  • Consistency
    4.4 (8)
  • Milk Frothing
    4.3 (8)
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Old Engineer

Old EngineerGoulburn Valley, VIC

  • 6 reviews
  • 9 likes

Major Failure after 2 Years

published

Seemed like a good appliance until after two years of light domestic use a solenoid and the warm up system both failed. The Breville service agent charged $35 to investigate this, which is reasonable, but fixing the solenoid will cost another $238 and the warm up repair costs will require further evaluation and incur subsequent costs .So after 2 years of little use this machine's for the scrap heap.



Date PurchasedJun 2015

This Machine Is Soooo Perfect I Couldn't Live Without It, Seriously!

published
Date PurchasedMay 2016
1 comment
bessy

bessySydney, NSW

  • 3 reviews

favourite appliance

published

This machine has lasted me more than 7 years. I am a caffeine addict and so was making at least 6-8 coffees a day, more on weekends!! It has served me well. The coffee was always great, the froth amazing and the instructions clear. Easy to clean, Easy to use. Definitely worth the money.

Date PurchasedJul 2009
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Dianacarla

Dianacarla

  • 205 reviews
  • 54 likes

Better than Sunbeam's comparative model.

published

This coffee machine has been okay for us, it is much quieter than the Sunbeam cafe series one we replaced and heats faster. I don't think it will last more than 2 or 3 years though, mine is almost 12 mos. old and already leaks out of the hot water dispenser and steam wand. Pressure has decreased dramatically for the espresso pour as well, although the coffee is good enough for us non connoisseurs. We have the grinder to match it and that works great.



Date PurchasedAug 2016

It is a great budget coffee machine, who like to get their hands on it. Good for beginner.

published

It is a great budget coffee machine, who like to get their hands on it. Good for beginner. Very happy about it. So far so good.
The gaguage can allow you to improve your skills. The water tank is big. However the steamer is a bit slow once you get to know how to use it.

Date PurchasedMay 2017
BremerBabe

BremerBabe

  • 16 reviews
  • 4 likes

Best investment ever

published

Bought for hubby when old one died. This was an upgrade and hummed and hahhed when considering, due to price. The coffee is the same quality, taste every time. It is easy to use as I learnt easily (couldnt get consistent coffee in last one). Well worth the money spent.

Date PurchasedApr 2017
Kathy

Kathy

  • 2 reviews
  • 4 likes

Revolutionised Coffee time at my sons house.

published

We purchased this model plus the grinder for our son for Christmas.
It has revolutionised coffee time at their house, they no longer buy coffee out, no more unrecyclable coffee cups.
They were amazed @ how great coffee can taste. Great little machine with lots of great features.
We are very happy with this machine

Date PurchasedDec 2016
Tony

TonyGold Coast

  • 9 reviews
  • 6 likes

Great compact machine and consistently produces a good quality coffee.

published
Date PurchasedJan 2012
ChrisC20

ChrisC20Sydney Surrounds, NSW

  • 4 reviews

A Dud - if you want it to last beyond the warranty period

published
Date PurchasedJul 2015
Manual / Semi-Automatic Coffee Machines

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Steve

Steve

  • 17 reviews
  • 8 likes

Fantastic coffee machine

published

This is my first coffee machine with a PID and it seems to make a massive difference. The coffee tastes great with no bitterness.

There are lots of nice touches including the hidden accessories tray under the drainage tray.

I thoroughly recommend this model, although sadly it appears to have been phased out now

Date PurchasedApr 2017
Anne

AnneVictoria

  • 2 reviews

Pressure gauge does not work

published

I bought this machine second hand; but looks as if it's hardly been used.
Checked rubber seal ok. Pressure gauge doesn't move; what would be causing this please. Many other people have had the same problem; some say blockage in water line to group head and others to replace selenoid ? Can you do either of these yourself if ordering the parts . Don't really want to spend more than $100 on fixing,as I bought this at bargain price .

Anne

Date PurchasedFeb 2017
jazzi

jazzi

  • 2 reviews
  • 1 like

Great value on sale when matched with a non-Breville grinder

published
Date PurchasedNov 2013
David5864

David5864AU

  • 8 reviews
  • 6 likes

Fantastic machine, and coffee, at an affordable price

published
Date PurchasedDec 2016
southy1

southy1

  • 10 reviews
  • 15 likes

Brilliant PID machine that makes very very good coffee. It has won me.

published
Date PurchasedSep 2014
John

JohnSydney Surrounds, NSW

  • 38 reviews

Machine produces too much ground coffee on lowest setting

published
Date PurchasedJan 2016
5 comments
Breville
BrevilleBreville

Hi John - please contact customer service on 1300 139 798 (Mon to Fri, 9 to 5) regarding returning the unit to the place of purchase. Thanks, the Breville team

John
John

Please confirm that I return the unit to place of purchase and not a Breville service centre. Also what happens when I return to place of sale. Do they arrange for the unit to be sent to Breville for repair or do they exchange. Thanks

Breville
BrevilleBreville

Hi John - customer service can advise your nearest service agent or other options - 1300 139 798. Thanks, the Breville team

Manual / Semi-Automatic Coffee Machines

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Tim

TimSydney

Problems after 12 months

published

Coffee quality was good and we were happy with the machine... until 15 months after purchase when the water failed to stop running after the shot. The machine basically only has manual function now which isn't good at all. Very disappointed to see a $500 coffee machine only last a bit over a year. Customer support were friendly but couldn't really help. I hope someone from Breville reads these reviews.

Date PurchasedFeb 2015
1 comment
Breville
BrevilleBreville

Hi Tim - the design team receive these notifications and appreciate feedback. If you would like details for your nearest service agent please provide your post code. Thanks, the Breville team

Jamr

Jamr

  • 2 reviews

No pre infusion registering

published

Can't get a good coffee because the pre infusion process doesn't appear to be happening at all. Then no matter what grind etc there is no reading on the dial above pre infusion during extraction?. No instructions on this in the manual supplied with the machine. Have used half kilo of coffee trying to get a result

Date PurchasedJul 2016
1 comment
Breville
BrevilleBreville

Hi Jamr - please contact a coffee specialist in our consumer support team - 1300 139 798 - and they can troubleshoot with you. Thanks, the Breville team

Consistent, customisable, fantastic.

published

Coupled with the Breville Smart Grinder, this thing is a beast. Very consistent, always a good drop, shot runs even with thick crema. The steam heat up system could be improved, however the wand itself works well, just requires a little bit of time. Worth noting - a friend also has one of these, but used pre ground beans - the results were very, very poor. Definitely get the grinder too.

Date PurchasedMay 2015
1 comment
Breville
BrevilleBreville

Hi John - thanks for your comments. The Breville team

faults at 12 months

published

Reasonable coffee. Good crema. Handle jumps out if not pushed past centre and coffee button makes awful sound when pressed. Will repair if i send it in reply paid but what do i do for the next month or so. Not happy after spending $600 why do i need 50

Norella

NorellaNorthern Rivers

  • 2 reviews
  • 2 likes

Great machine for the price

published

If you are newbie & want a manual machine to make real espresso coffee you cannot go past this machine.

I have had this machine for well over a year now & it works great. We make around 10 coffees a day on it, approximately a kilo a week of coffee. The water tank is good, not great however you get by.

It does use a lot of water, the water tray seems to be always full however it does make it up by making a great espresso.

Bang for buck you cant go wrong

See all Breville Infuser BES840 reviews

Questions & Answers

Sherrie

Sherrieasked

Infuser BES840

Since I got my machine a week ago whenever I make a shot the pressure dial barely moves at all just a few little notches. So I ran a 1 cup filter through the machine with just water and I t didn’t move a bit. Why no pressure? I have made about 7-8 cups of espresso and not one of them have moved the pressure gauge more than a few notches.

No answers
Armen

Armenasked

Infuser BES840

I returned home from a trip and after the caretakers left, I went to make a coffee. I turned the power on and nothing happened except the power button kept blinking. No noise from the machine. I checked the water tank and it was empty, so I refilled it and tried again. Still nothing. I wonder if they had run the machine out of water and something burned out. I'm not handy but could try to troubleshoot if anyone has thoughts. My pressure needle hasn't worked in over a year, but I was still able to get coffee. I have cleaned on a regular basis, and have had no other problems in 5 years of using this machine. Is it worth it to try and fix it or should I try for a new machine? I figure $100/year for 5 years has more than got my money's worth, but I'd still love to try and fix it!

No answers
K F.

K F.asked

Infuser BES840BSS (Stainless Steel)

Can I send for repair? There is no local authorised repairer but I'm sure with a service my machine will be up and running again.

No answers

Get an answer from our members and Breville representatives

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