Breville The Oracle BES980 Questions & Answers (page 4 of 16)

Nor did mine after using it 3 times. Now in for warranty.

Hi Meg. Did you ever resolve this issue? Mine is behaving the same way. Please let me know how you resolved yours. Thanks.

Hi Erik. I decided to stop throwing good money after bad & replaced the machine with another of same model. So I sold the unit to someone who I fully informed of the problem, & what I guessed it might be. He happily reported it was the water pump as suspected, which he was able to fix himself (he was some sort of technician in the know, I don’t think it’s a job anyone can do) & is now enjoying excellent coffee. If I hadn’t already spent $500 replacing two solenoids I probably would’ve paid to get it repaired. I think they’re great domestic machines & am still happy with the coffee I can make at home with this model. Hope that helps. Good luck!

Hi Kathy, the Oracle coffee gram dosage can't be changed. But apparently you can change the auto tampering pressure & duration in the machines menu. Have been told by altering these it obviously tamps it down more and appears to slightly reduce the amount of grams the grinder drops into the basket. I have not personally had to make this adjustment, but sure if you read owners manual it will give you step by step instructions how to do it.

Hey I just found this might help you
https://youtu.be/mDbN89Fou-0

Punditji,
if you buy from good company like Harvey Norman, you can get extended warranty for 48 months.
but you have to get when first purchase.
you are covered at 18mths with the original 2 yr warranty, suggest you contact Breville 1300 139 798 to get fixed before your warranty gone.
Great machine, best coffee for any machine we have tried, best of luck ))

That is not true. I went to Harvey Norman in Rothwell, Qld 2 days ago & Tracey told me that they do not do extended warranty on coffee machines.

I just bought mine from Harvey Norman Capalaba. Was offered extended warranty. However ACCC states goods should last a reasonable amount of time. A machine costing over $2000 I would not consider 18 months reasonable.

Same problem, but in my case the first cup is like grind is too fine, getting 25-30g in cup out of 21g in portafilter. Every subsequent coffee is as it should be, 45g out of 21g. I can't explain what's going on there.

I have the same problem!!!!

Our Oracle did that the first time we turned it on. Turn it off at the wall and leave it at least half an hour or longer if possible before turning it back on. Ours hasn’t missed a beat since we did that. It should reach 93 quickly (in under 5 mins)

Hi Colin, we had a similar issue with our machine, it was tripping the power at about 70 degrees, I found the steam vessel had broken O rings and was producing steam into the hood and causing the machine to trip the power.
After some research I found this is a common problem. I fixed it myself with 2 little $1 O rings.

Out West - was your power cutting out? Mine just stays at 70 but the power is fine - just wondering if it is the same problem/fix needed?

I’ve got the same problem. Have you fixed it yet?

I rang Breville and spoke to a lovely lady who suggested I fill the water tank with a cup of white vinegar, top up with water, and turn the steam wand to manual to let the steam flush out any hardened milk gunk that may be blocking the wand. I ran the steam wand until the water tank was nearly dry, then reflushed the tank by manually running the steam wand a couple more times with clean water to ensure there was no vinegar residue. Unfortunately there was no change.
I am now manually texturing the milk; at least this still works.

I have the same problem. Not good enough Breville, pay a fortune for your coffee machine and things start to go wrong before its 12 months old. Will never ever be buying anything from Breville again - NOT HAPPY

Broken screw. Wow. I would contact them to prevent further damage

I just had the same thing happen this morning on a machine that is 3 months old. Any suggestions?

nothing in the manual about that, only to clean when it says to!

The clean me function should probably be used as a guide to also descale and clean the grinder.