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Andrew4987AU
- 10 reviews
If you like spending money at every turn, then this is the machine for you!
Sure, take this review with a grain of salt, this is my 'experience' with owning a Breville Oracle, but like many others, my Breville Oracle has been a over priced white elephant.
The final straw causing me to write this review is after many smaller/cheaper repairs, now after 4ish years of ownership, my machine has a failed group head collar, this would normally cost ~$10 in parts to fix as advised by my local repair company, seems reasonable but due to these parts being superseded for my earlier build unit and not sold anymore by Breville, th...Read more
ey are advising the machine now needs $600 worth of the repairs to retrofit the new version of the the superseded $10 part into my machine. The good news is the next time this $10 part fails, I'll be able to replace it myself. YAY. Way to treat early buyers of this machine Breville. What a joke, so a repair was requested from Breville as part of my Australian consumer rights for them failing to stock parts and not supplying a machine of acceptable quality for its price point, but Breville just laughs at things like that. Australian Consumer rights are something Breville doesn't acknowledge exist. For a machine that cost $2500 in its day, my expectations for this coffee machine that costs this much is that it should have parts available at a reasonable price, and shouldn't be needing major repairs in this time period of ownership. So far during the life of this machine, its had the water pump replaced twice, the water flow sensor replaced, its had the o-rings replaced twice for 'leaking' or 'hissing', I'm now told it also needs a new steam pump, a new steam arm and of course a new group head assembly.Purchased in February 2021 for $2,499.00.
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ElidiaMetropolitan Adelaide, SA
- 13 reviews
Love our coffee machine!
We have had our machine for 3.5years
, it is used daily by many and consistently makes a fantastic cup of coffee, so much so I don’t like purchasing coffee when we are out!
I do prefer to manually foam milk with the machine as the automatic function does not have a great amount of froth. The machine also needed extensive repair just before it ran out of warranty as some internal parts were not working; however this was covered under warranty and it has been working perfectly since.
It’s expensive but well worth it for the great coffee it makes!
Purchased in June 2021 at Harvey Norman.
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VishGreater Melbourne (Metropolitan), VIC
- 4 reviews
5 years and still going strong
Highly recommended coffee machine, from the time I've got this - it's my daily driver for the morning coffee.
Consistent coffee every time. If you change the beans (start with Grind setting @30) and adjust accordingly based on the beans) to get a perfect extract.
Very easy to maintain and clean and low maintenance machine.
It takes around 2-3 min to start (warm-up)
Easy to fill water, a big water tank inbuilt and an indicator to show the level. Filter change every 3 months (you can buy a pack of 5 filters (around $25 if you shop around).
Easy to clean - just follow basic instructions on below youtube link.
https://www.youtube.com/watch?v=VHHJgzO_MuU
Purchased in January 2021 for $1,700.00.
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Kerri HectorPerth, WA
Breville Oracle 980 BES
Emily in WA, came to give myself and husband a white glove demonstration of our coffee machine. Emily was amazing, friendly, kind and patient, she explained everything to us and more, it was well worth the experience and purchase, we cannot sing Emilys praise enough as she showed us how to make quality coffee, in the comfort of our own home. Thank you Breville and a big thank you to Emily, thank you.
Purchased in December 2021 at Snooze WA, O'Connor for $1,990.00.
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- Verified purchase
Good machine
The machine has generally operated well but after 2.5 years it constantly required repairs. Luckily the authorised repairer was decent and would provide warranty on his repairs. The lifespan of the product needs to be increased so that it doesn’t start breaking down after the warranty period!
Purchased in March 2021 at David Jones for $2,000.00.
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Jessica W.
- 5 reviews
- Verified purchase
Great but complex
This machine makes a great cup of coffee however it can be a bit complex. Thoroughly reading the instruction manual helps. The machine also goes through coffee quite fast however I love that It has a contained grinder and tamping mechanism so I dont have to clean up any of that bean dust that seems to get everywhere with other machines. This feature alone makes the appliance unbeatable
Purchased in November 2021 at JB Hi-Fi for $1,995.00.
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Amanda
- 5 reviews
- Verified purchase
Heavenly Coffee
The best thing I have ever spend money on.
If you look after it, service it and clean it the quality will always be maintained.
Remember to use fresh beans and not your regular grocery store packed. Find a good local roaster and your will be brewing better coffee then most cafes
Purchased in August 2021 at Breville for $2,000.00.
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MadeleineGreater Melbourne (Outer), VIC
- 4 reviews
- 1 like
- Verified purchase
Barista Coffee At Home!!
Great coffee, the crema is great. We have used a number of different brands of coffee and haven't had any issues. We just adjust the coarseness and pour time. We get a consistently great coffee every time.
Another thing we love about this machine is it has a big water tank so we're not having to fill it up all the time. The temps are set to standard and are adjustable if you want however we like the standard temp. We have recommended it to family members and so far two different side of the family have purchased one.
Purchased in April 2021 at The Good Guys for $1,599.20.
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KrisSydney, NSW
- 7 reviews
Perfect Machine
We bought our Breville Oracle during the promotion period in August but our Pablo coffee beans ran out within the first two weeks of the teething period. Wish we had been supplied more.
Purchased in August 2021.
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JennaPerth, WA
White Glove Service makes this Coffee machine worth every cent!
I am so happy with my Breville Oracle. Last year I researched options for my mum who lives in the country and we ended up purchasing one of these Breville oracles for her. She has been really happy with her machine and I have really enjoyed her coffees whenever I visited so I felt like I had well and truly tested it out before purchasing one myself. I bought my own 2 months ago, but I did have a few issues initially setting it up and working out the right grind size for my coffee beans. I called the Breville Oracle support line and they said I ...Read more
was eligible for the white glove service. Basically a free service for new owners, where someone comes out to visit, Shows you how to set up your machine properly and how to keep it clean and running efficiently. Emily was wonderful and went the extra mile helping me work out the right grind size for my favorite brand of coffee beans. She also came back a month later to do the same white glove service for my mum and her machine as she never had it when she initially bought hers. I am so grateful for Emily's help and am enjoying a beautiful coffee from my Oracle every day :-) .Purchased in May 2021 at Harvey Norman for $1,700.00.
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AdamPerth, WA
Great upgrade, perfect coffee each time.
I’m based in Perth WA. Firstly I’ve just had the pleasure of having a white glove service at my house. The very pleasant and informative Emily helped me through my machines operations and made me an awesome coffee. This device was second to none and made buying the machine worth it.
I previously owned a Breville express machine which I had for just over 2 years, I wanted an upgrade to something with dual boiler and a little more auto.
I’ve had the oracle for 6 weeks and it’s been a pleasure to have. It makes consistently great coffee and the best milk.
I would buy another ( if I had the money) again.
Purchased in July 2021 at Harvey Norman for $1,950.00.
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HappyFar North Queensland, QLD
- 5 reviews
Perfect start to the morning
Purchased this machine several months ago and love it. So easy to use and never fails me. My morning cup is consistently good producing good crema and at just right temperature. Highly recommend it.
Purchased in December 2021.
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GraemeIllawarra, NSW
- 4 reviews
- 1 like
- Verified purchase
Great Barista style coffee at home.
Great coffee made from your choice of beans. It grinds, tamps, and brews... and let’s you texture the milk to suit your preference and most important it’s easy to use.
Purchased in July 2021 at Harvey Norman Appliances Physical Store for $3,100.00.
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Delphi Coracle
- 2 reviews
This is a follow-up review to my original comments on this coffee machine.
My 'Oracle' is now a bit over twelve months old, 23/04/2018, and is still producing excellent and consistent brews. I have noted the several adverse reviews on this machine and I also note that they are mostly talking about machines older than mine, so... so far, so good.
There are so many adjustments and tweaks available on this machine that I find I can alter just about every setting I could possibly need. From the level of grind required for some different beans, to the temperatures of coffee shots and stretched milk; the duration of shots ...Read more
can be set individually for one or two cups and the amount of air introduced to the milk for frothing is set separately to the temperature. My views on the excellence of the overall industrial design of the machine still stand. This is a very attractive outer casing with some very thoughtful features that only become apparent in use. A pretty outer skin with some solid design inside. Routine maintenance and cleaning is simple and usually involves little more than a wipe-down with a damp cloth. Anything more complicated is guided by the machine itself! Overall my thoughts on the Oracle are still very positive and I am delighted to be drinking excellent coffee at home that comes close to the brews produced by the giant wurlitzers and their attendant baristas in the cafés.Purchased in April 2021.
1 comment
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Michael Chen
- 3 reviews
- 1 like
Wouldn't buy this coffee machine
Breville coffee machine has a flaw that becomes obvious ONLY when you start using it. This machine cost me $3000 from Harvey Norman. The plastic filter above the coffee dispenser is poorly made out of plastic. I had this coffee machine for 6 months and this plastic filter cracked due to heat and pressure. It cost $15 to replace. About 8 months after that it happened again. So if you are willing to pay $15 for the hassle of replacing this defective part every 6-8 months fine. Well I was extremely upset that this is not under warranty. This part ...Read more
is deemed a consumable. I went to Breville dealer in 17 Penhurst Street to buy this part and I noticed that it had a hairline cracked already on this new plastic filter. Very, very poor product and service. Best thing is to stay away from this brand. BREVILLE.Purchased in September 2021 at Harvey Norman for $3,000.00.
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Rachael P.South West, WA
- 4 reviews
- 1 like
Such good value for money
My daily job is a barista so I have high expectations in coffee and what I can get out of my coffee machine
This machine is perfect for me it has a hopper to put the beans in which it then grinds - you can change the grind to make it course or fine to get the best extraction out of it
The machine has the option to steam the milk for you which it does a good job or if you’re like me and prefer creamy silky milk you do it yourself
Easy to clean love it to bits
Purchased in July 2021 at Harvey Norman for $2,500.00.
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The reviewer stated that an incentive was offered for this review
OctaGreater Melbourne (Outer), VIC
Issue within 2 weeks of purchase
I purchased this on 26Mar2019 and the machine came up with messages “Service, Change Filter and Descale” on 14Apr2019. Reset the machine and the messages came back on 1May2019. Reset the machine again with filter changed and the messages came back on 24May2019. I ended up doing the whole procedure of descale and changed the filter. But after all those procedures, the messages came back on 25May2019. Again reset the machine, but the messages came back on 10Jun2019. I called club oracle on 12Jun2019 and the operator just asked me to unplug the ma...Read more
chine and reset it. I told the operator that I did it and it didn’t work, but the operator just asked me to keep monitoring it. Well I was right, the messages came back on 23Jun2019. I called club oracle again on 24Jun2019 to update the issue, the operator asked me to send it for repair. Well now they left me without coffee machine for unknow time frame. I was going to buy DeLonghi Primadonna Elite, but on that day the lady from from Breville convinced me to buy Breville The Oracle Coffee Machine. She told me it is better quality and cheaper than DeLonghi Primadonna Elite. Maybe just better in price, not quality. I just wasted $2000 for Breville The Oracle Coffee Machine. Breville should replace my coffee machine instead of fixing it because the issue started in 2 weeks of purchased. Not Happy at all. So please do your own research before buying coffee machine, so you don’t have to be fooled by Breville Sales Guys.Purchased in March 2021 at Harvey Norman for $2,000.00.
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Victor S.Greater Melbourne (Inner), VIC
Faultless machine
I have owned my Oracle for about 18 months now. I can't express (get the pun) how great this machine is. I normally use the same bean blend from the same supplier. With the grind setting I have set it on it produces a perfect extraction with a massive crema. The milk frother also does a great job. It is easy to clean the machine. Because it is virtually automatic, once you have set it up to make a cup you can walk away and come back when it's done it's job.
Purchased in October 2021 at Harvey Norman for $2,000.00.
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DarrenBSydney Surrounds, NSW
Look forward to coffee every morning
Very happy with this coffee machine. It's so easy to use and makes wonderful cappuccinos. It's very helpful to be able to adjust the temperature and the frothiness of the milk. Our friends and family members can't get enough when they visit. Highly recommend!
Purchased in May 2021.
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Saba01South East Queensland, QLD
- 4 reviews
- 2 likes
- Verified purchase
coffee addict
my Breville oracle is amazing the quality of machine is second to none, it performs exactly the same time after time, the cappuccinos,mocha,hot chocolates I pump out are incredible.
the coffee is always brewed at the perfect temperature, I would recommend this machine to everyone
Purchased in July 2021 at Harvey Norman Electronics Physical Store for $2,995.00.
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Questions & Answers
Sonyaasked
What issues should I be looking for - I have an opportunity to purchase a second hand Oracle for $650. Current owner says it needs a new filter and is a regrettable sale. Just wondering what other issues this machine tends to commonly have?
1 answer
Hi I have only had my Oracle Touch machine for a few weeks and found no issue to date., but yes buy new filter was advised to do this as required.
punditjiasked
Why is there no extended warranty available on your coffee machines. Is it true that it starts playing up from about 18 months.
3 answers
Punditji,
if you buy from good company like Harvey Norman, you can get extended warranty for 48 months.
but you have to get when first purchase.
you are covered at 18mths with the original 2 yr warranty, suggest you contact Breville 1300 139 798 to get fixed before your warranty gone.
Great machine, best coffee for any machine we have tried, best of luck ))
That is not true. I went to Harvey Norman in Rothwell, Qld 2 days ago & Tracey told me that they do not do extended warranty on coffee machines.
I just bought mine from Harvey Norman Capalaba. Was offered extended warranty. However ACCC states goods should last a reasonable amount of time. A machine costing over $2000 I would not consider 18 months reasonable.
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Delphi Coracle
I do NOT work for Breville. I am a retired photographer and coffee drinker.