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Reviews

4.8

53 reviews
5
(48)
4
(2)
3
(0)
2
(1)
1
(2)
  • Product Quality
    4.8 (20)
  • Return Claim MadeYes (0) · No (21)
  • Warranty Claim MadeYes (1) · No (20)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Shipping
    4.9 (14)
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Reviewer Photos & Videos

De C

De CGreater Melbourne (Inner), VIC

wont ever buy furniture instore again!

published

the website was easy to navigate, quickly found what i was looking for
massive range and options avaailble including colours
great quality
easier to assemble than ikea!
highly recommend to anyone looking for new furniture

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi De C, Thanks so much for leaving us these kind words. We would be more than happy to help you out in the future if you ever need any more furniture from us again.

Sarah L.

Sarah L.Greater Melbourne (Inner), VIC

Great range, fast delivery. Very happy.

published

I had a really positive experience with these guys. I needed to get a few things for the office and I will definitely buy from them again. Products as pictured and good quality.



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Sarah, Thanks so much for your kind words. If you need furniture from us again, we would be more than happy to help!

Venn Constructions

Venn ConstructionsSouth East Queensland, QLD

Excellent value for money

published

Website is user friendly and the product range is fantastic and they will even quote custom items.
Delivery was fast and delivery drivers were friendly.
Great prices, quick delivery and great customer service - what more could you ask for :)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
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Nick Schuster

Nick SchusterSouth East Queensland, QLD

  • 2 reviews

Support team is great!

published

I bought some chairs from these guys, and the support team was kind enough to modify my order so I could activate the free delivery option. Thankyou very much, your service was outstanding

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
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Kerfla

KerflaMetropolitan Adelaide, SA

Fabulous Service

published

I needed a quick solution to a temporary problem. It was easy to find the product on line, it was easy dealing with the customer service agent who then processed everything on the day, and whilst the didn't promise to have it delivered by a certain date (of course :) I wanted it 5 days ahead of their product delivery time frames), she strived to do so.... voila! It arrived on the day I needed it!
Fabulous fabulous service, many thanks.

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au
Amanda Baldisseri

Amanda BaldisseriWestern Australia

Amazing Service!

published

We recieved our delivery but the wheels on the cabinets were broken. Contacted BuyDirect straight away and new ones delivered and insulted the following day. Thank you for provider us with great customer service and thank you for the quick response. We will defiantly use your company again for any further future purchases.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
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Naomi

NaomiBrisbane

  • Verified customer

Great Customer Service

published

Great customer service, helped us place the order over the phone. Products great. Highly reccomend for fast shipment and product.

1 comment
BuyDirectOnline.com.au
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Slim Bob

Slim BobCastlemaine

Service was exemplary, beyond what one could ask. In addition the product is of top quality,

published

BuyDirectOnline.com.au responded promptly to my questions and could offer helpful solutions. The online catalogue is well laid out, enabling easy comparison of products.
The product I chose was of very good quality. No assembly was required and the info provided on the web site ensured the product was well suited to its purpose.

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Great Customer Service

published

Loved the dining chairs i purchased.
Thank you to all the staff at buy direct online, you were all very friendly and helpful.
Great customer service.

1 comment
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Sidney

SidneySydney

  • 2 reviews

Excellent Customer Service

published

Bought an office chair and was very happy with it. Over 1 year later the chair had a problem so i thought i would contact the seller (wasn't expecting much) not to mention it was during the Christmas/new years period. From the minute i contacted them they were very helpful and eager to solve the problem, no questions asked, They figured out the problem, sent me a new part for the chair (no charge) and the problem was solved. Hard to find good customer service like this these days. Highly recommend using this company

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

The Furniture is great

published

The product that, I ordered was a great fit for my client, they were so happy.I received the items on time,plus the delivery driver had a great attitude.The Furniture was very easy to put together .Thanks for a great job .Well done

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au
  • Verified customer

Great shopping experience

published

Site is very easy to navigate, we managed to find just what we were after at a great price .
Delivery was as stated on confirmation of order, Chairs were easy to assemble with good instructions we also glued all dowel joints .
Product is, as described and perfect .

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au
Rahul

RahulSydney

  • Verified customer

Good product, great price and excellent service

published

Bought 100 tables and 80 chairs, website was easy to navigate and to search products. Had to call them to check stock and delivery, response was quick. Delivery was super quick, on the whole, it was a good experience.

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au
  • Verified customer

Great Product

published

Amazing punctual and fantastic product, would highly recommend to any one to purchase from this business on line any time

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Sean, thank you so much for taking the time out to leave us a review. If you ever need furniture again from us, please do not hesitate to get in contact.

Virginia M

Virginia MArmidale

  • Verified customer

Fantastic service and easy to use website!

published

Buy Direct Online were very efficient in both leading me to the exact item I wanted to delivering it in record time! I would always recommend these guys; especially if you are urgently needing a bulk order.

1 comment
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Coby

CobyAdelaide

  • Verified customer

Great Service, Great Products!

published

Thanks to the helpful team at BDO, my furniture was delivered on time.
We had problems with the freight company at first, but BDO worked their magic and managed to get the freight carrier to hurry along.
I couldn't fault their level of customer service, they communicated with me every step of the way and were a pleasure to deal with.
I will be returning if I need furniture in the future!

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Just what I needed.

published

Easy to use website. Ordered the sit to stand desk. Sits perfect in my desk and easy to use. Would come again when I need a new chair.
Thanks to the helpful staff there at Buy Direct.

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Great Quality and Quick Delivery

published

Product quality was great and order arrived ahead of schedule - would definitely buy from these guys again without hesitation.

1 comment
BuyDirectOnline.com.au
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Wayne

Wayne

  • 2 reviews
  • Verified customer

Top of the line service

published

I found using the Buydirectonline web site so easy and accessible.
The range of products was extensive.
I quality of the Lockers we purchased where very good, Strong and easy to put together. I was very impressed.

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au
Pip

PipSydney, NSW

  • 2 reviews

VERY SLOW DELIVERY TIME

published

order placed on friday 1/12/18 - received no order or receipt acknowledgement until this was chased up - on 4th was advised order to be dispatched in next 2 days (i..e. 6/12) no delivery by 10/12 so contacted company 3rd time - now advised item had been 'dispatched' from their warehouse so they had no idea when it would be delivered - i should contact the courier company - they gave me the tracking number - courier company website advised 'items are delayed' This courier company has been chosen by BuyDirectOnline but once dispatched from the warehouse, BuyDirectOnline sheds all responsibility - think twice before ordering from this supplier especially if the item is required within a 2 week delivery period

1 comment
BuyDirectOnline.com.au
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