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Cex Physical store
Shane S
- 2 reviews
I bought a phone for $770 iPhone from CeX.
I bought a phone for $770 iPhone from CeX. Then I returned to my place of residence in remote NSW. I discovered that basic features on the phone did not work: earpiece speaker & all location services. Then the coronavirus lockdown began. CeX customer support refused to let me post the phone back to the store--a three hour drive away--demanding that because I bought it instore, I would have to return it instore, even though with the lockdown it was illegal for me to drive the 3 hours to the store. CeX support explained why I was not allowed to p...Read more
ost the phone back for an assessment/repair/refund, they told me that because I had bought the phone after the lockdown, this meant I could not post it to them. I bought the phone before the lockdown. CeX refused to refund.Similar opinion? Write a review on ieatwords.com.au!
Bec
- 3 reviews
Terrible cash back...
Can't believe they were going to buy my perfect condition MacBook Pro for $160 and sell it for nearly $500...What an absolute joke. My boyfriend has a perfect quality Samsung Galaxy s9+ and they were going to offer him around $170 and sell it for around $450. Are you seriously trying to tell me a perfect condition Macbook Pro and a Galaxy s9+ combined is $330, while they get nearly $1000...Hah
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Wayne BurnsDarling Downs, QLD
Wish I could give no stars
This company is a joke. Bought a PS4 on Sunday the 9/2/20. Got the product home to find that the lead to charge the controller was not supplied. Thought I would just ring & let them know & go & pick it up. No way you can ring the store they will not supply you with the number as it is for internal use only. What a load of crap. The only way to advise of a problem is to fill in a contact form & wait for a reply. the first reply came through overnight (the pattern has formed as it would appear that this department is not even in Australia). Got t...Read more
he usual "we are so sorry blah blah blah we are looking into it. 24 hours until the next reply advising that the store does not have any. So why the F$#@ sell the product knowing full well it cannot be used. I was told what type of lead it should be so I am assuming they are suggesting I go out & buy something that we already paid for? The great business model I was then asked to advise the nearest store. ??? I thought this was a joke as they said 2 sentences above in the reply that they had contacted the store. Got another flowery fob of reply saying that as they deal in 2nd hand items that this happens occasionally. So they always sell items incomplete???? They have 5 or 6 other PS4 in the store I assume that they intend to sell these with no leads as well. This is a breach of Australian consumer law to knowingly supply incomplete or faulty goods but every time they reply they assure me they intend to fix the problem WHEN????? It has now been 3 days since the purchase & we are none the wiser. They have our money we have a paperweight. It appears the next step is to lodge a complaint with the office of fair trading. Stay away from this company this is a very dishonest way to do business.Similar opinion? Write a review on ieatwords.com.au!
Find out how Cex Physical store compares to other Toys & Game Shops
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Rip off
Very disappointing. Take 40 almost new dvds/blu ray discs in, some still in packaging, to walk away with $7. Considering what they sell some of the titles for. Ripped off.
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THERE ABSOLUTELY USELESS
All I can say is dont waste your time or money coz there useless never will I ever go back there rude dont help customer Accuse customers that there stock is stolen and just bad customer service plus they sell SCRATCH DISCS and dont care about dealing with it properly This is NEPEAN CEX and please make them close their doors for good they do not deserve to be in business
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