I ordered the $18 for 20GB sim card deal on 2nd January and it was supposed to arrive on 3rd January but it did not. Turns out the parcel was lost so i reordered another one. Meanwhile, they sent an invoice dating from 1st Dec to 31st Dec to me, when i am connected with another network provider. They sent an apology shortly afterwards. I chatted with the Circles.Life customer support online to get help with the activation of the sim card and number transfer, they did not understand some of my questions, and they accidentally sent someone else's bill to my chat box. This shows how careless they are in handling customer's information and other mass generated emails, so i cancelled the number transfer immediately.

do not bother..no tech support or proper live chats...charged me 38 dollars when I should be getting 19 dollars per month bill..too many dropouts and data was finished quickly..no easy way to contact them.

unfortunately I had a TERRIBLE experience, I signed up after the guy on the chat explained the discounted rate for a referral. I followed the process and they didn't honour the discount. contacted them several times - they said they will email a solution but didn't email. I have given up - going to a different provider

Was supposed to receive Sim card on the 31st Dec.today is the 16th January no Sim card. Have just received an account dating 1st December to the 31st and up to the end of January 2020. I am still connected to my original service not to circle
Have sent several emails explaining the above but to no avail. How on earth do I get through to these people that I am not and now never will connect to them.
Marie Australia.

My bill has $600 for excess charges. Microsoft had reason to believe that these guys were a scam and all emails blocked. No warning. They refuse to remove the charges.

Worst telco ever-= applied NO promo - then i refused to pay a bill i shouldn't have got- lodge Ombudsman complaint and they STILL disconnect you despite the OMBUDSMAN saying they cant - they have stuffed me around since December 6th 2022... reprehensible behavior
Do not sign up

Update- Despite being advised not to cut the disputed number off, they did and i lost it during 4 mths of fighting them- won last week but they wont allow port out. Do not use this company.

I transferred my number and it never got put onto the Sim that I received. After back and forth for two weeks it never worked and I had to request to cancel my number and leave them altogether. They have now sent me a bill that has costs that they don't advertise including the pro-rated charges for a service I never received or used in anyway. I now have emailed them further because no way will they get my money.

I thought it was a great deal. Turns out it was too good to be true. Very very dodgy. I stayed with them for 4 hours - and within those 4 hours, I apparently I used 4gh of data whilst sending 6 messages. I ran straight to Aldi. That didn’t stop them from charging me through the roof. There is no customer service, no one you can call at all. There is no integrity - they are simply crooks. Please don’t do it.

Took them 9 business days to activate my number. No way to contact them. Lied about my data usage. Won't give me the correct account number for me to leave. Sad!

So far so good, signed up for the 100GB plan for $28 a month. I transferred from Optus so the speed and coverage is the same as they run off Optus anyways.

Only negative I’ve had so far is I was without a usable phone for about 1.5 days while the transfer was done. Only a problem if you’re going from Optus.

First SIM card sent didn’t come but second one was here the next day.

Web chat is helpful and quick to respond.

I received additional charges without warning. There is no tech support. I asked for a refund and cancellation and no one replied. Terrible services and scamming set-up with data charges. I thought this was made illegal in Australia years ago

This is the best network provider, new but brilliant service from start. I am so glad that I sign up. Easy to sign up online, super fast sim card delivery, prompt and smooth transfer of my telephone number, user-friendly Android app to keep track of usage and billing, and great value for money. What's there not to love.

I've only been with them for only a month and a half so far. Haven't had any problems yet. Transporting to them went smoothly and successfully. Still waiting on my first bill.

Since 24/12 to 4/1, they failed to port my number. I chatted with four different customer support who promised an update which never came. When I finally asked to cancel I was offered 1 month free but didn't take it as they didn't inspire confidence. Ironically, the cancellation was quick. Look somewhere else.