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Platinum & Diamond Cards, Gold Cards, World Debit MastercardOrestesBrisbane
- 3 reviews
The card and free insurance you should avoid.
I have a Diamond credit card that comes with free travel insurance. CBA promoted the card as a premium card from CBA for the customers. However that is not true. This free insurance is designed to avoid the payments. The first time ever I had an medical issue and had to cancel the trip two months before travel, and made a claim for Airline tickets . CBA rejected the claim for existing medical conditions even I am not claiming for medical expense. There are many unfairs and non-sense T&Cs in the PDS of the free insurance compare to CBA paid ins...Read more
urance. I also lost a chance to get credit from Airline because of slow process of the claim I placed. There are many other better credit cards with no or low annual fees that offers free travel insurance on the market. I would have better travel insurance if I didn't have the Diamond card. When I complain about the result, they ask me to send an review requesting email as it states on "Claim decline letter", but no reply for my three emails and my claim status on CBA web site was already "Finalized". I feels like bought a good looking premium car with cheap interior. CBA should stops this kind of Credit card promotions with unfair free insurance. I am going to cancel my personal Diamond Credit card and Business platinum credit card.Similar opinion? Write a review on ieatwords.com.au!
Honoured 100% of my claim without debate
While others have criticised this insurance, I only have high praise. I travel frequently and always read the PDS carefully whenever I purchase insurance. This time I took the free travel insurance as it offered everything we needed. When my father sadly died requiring a sudden return from our trip the call centre staff were sympathetic and helpful. Yes you have to book and pay your own way home, but I expected that, and yes the claim form is a little arduous to complete, but they did not dispute any of my expenses and paid promptly once the death certificate was provided. If you read the PDS and it has what you need then I highly recommend this travel insurance.
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Unhappy66AU
- 48 reviews
Absolutely Useless Policy
Phone was stolen with cash inside the wallet, whilst the phone on table with arm touching it. Provided evidence of the fact of the withdrawal amount as they requested this. Came back with a response stating that the cash must have been on my physically and denied cash aspect of claim.
The phone they only compensate for purchase price and not the rrp. Makes it difficult when the phone was a one off sale or a gift as they only give the purchase price. Never again!
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- Verified customer
Google is considered a '3rd party provider' (so no compensation)
When I lost my flight ticket due to no fault of my own (the airline, WOW air, shut down overnight with no warning and no compensation for customers) I called the Commbank Insurance people. They told me that Google is considered a 3rd party provider, so they could not refund my ticket. They said this was written on page 46 of their booklet. This seems like a good way of getting out of paying insurance to customers. Nobody reads 46 pages of an insurance policy, let alone 1 page, and Google is probably the go-to provider for 9 out of 10 people, so to call it a 3rd party provider is not appropriate. They are the main provider. This is not reasonable. I'm disappointed with this insurance policy.
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CarlyPerth, WA
- 2 reviews
- 2 likes
- Verified customer
Very happy with free credit card insurance claim
I use the complimentary international travel insurance that comes with my credit card every time I travel. I put in for 2 claims this year for a bali trip that was cut short due to the earthquake. I found the process to be easy, great customer service and received full claim with no trouble and a speedy manner. Very impressed and will continue to use each time I travel.
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vijaySydney, NSW
- 12 reviews
- 36 likes
- Verified customer
Insurance claim
I booked my airline tickets to India for 21st December, by Malaysian Airline, through Spendless Travel & Tours P L,who have closed their shop and figured out that they have not paid the airlines only on the 20th of December 2016 and I had to rebook the tickets with Air Travel at a much higher price due to short notice and Christmas time. I have also lost the bookings I had arranged when reaching India and lost couple of days off my holidays as i had to rebook on the 23rd of December. Have approached the insurance company which is through Comban...Read more
k complimentary with Alliannz. They asked me over a period of 4 weeks lot of paper work which was submitted and at the end of which has been refused by the insurance company.The insurance company has asked me to to Tribunal which in opinion is not right as if i go the tribunal I will have spend money for the case and loose time and at the end of it I am not certain if i will get the money. I feel that the insurance company is making it hard so as to avoid the claim which is genuine. In my opinion Combank is duping the customers by giving complimentary insurance to their customers when they cannot honour a genuine claim which has caused lot of stress and monetary loss for me. If i knew this is the case I would have purchased a more genuine insurance from some other company who would honour their deal and have a credit card from another bank not from Commbank. Both Commbank and Allianz have to liaise with each other to resolve the issue and put the customer through this grief. The costs that are claimed are only the direct costs in this case not even the indirect costs of losing holidays with delayed travel plans or cancelling of ongoing journey tickets, accommodation, etc.1 comment
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Questions & Answers
Anja Kraussasked
Hi,
I am a platinum Visa card holder and would like to know if I hire a car in Adelaide
Am I covered for the damage excess if required on the car ? This is for the complimentary insurance for my travel from Canberra to Adelaide return by air and car hire in Adelaide. Thanks Anja
1 answer
Hi Anja,
No, you are not covered. CBA offers International travel insurance, not domestic. Even you plan to travel oversea with CBA free travel insurance, I suggest to read the PDS very carefully. Free insurance doesn't mean they will pay you your expenses free. If you are not a lawyer, I would recommend to get a proper travel insurance with good reviews.
MarleneFasked
How much do I have to spend on travel to get the free insurance?
1 answer
If you are a CommBank customer and have the right level of Visa credit card membership then its free.
Just log onto CommBank travel insurance, apply for it, and its issued free.
However... I have found (unfortunately) the issuing insurance underwriters (Covermore) makes you jump through endless hoops in order the claim.
I think CommBank are trying to do the right thing, its the underwriter that is my concern as my claim has been rejected.
Alternatively, if you have an AMEX credit card, then any travel booked with Amex that is over $1,000 automatically includes travel insurance.
I highly recommend you inquire into each PDS, however these are my well travelled experiences.
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vijay
I have been contacted by the Allianz insurance-Combank on 1st of March and the lady asked me submit all documents including tax invoices which was submitted at the time of the claim. She has also aske... Read more
d for confirmation of the out come from Fair Trading which is ridiculous, why does a company want the out come from Fair Trading from me and If they do not want to resolve a geninune claim they should say so and I can take next due course of action. When the companies try these delay tactics to avoid a claim customers like me would doubt these companies especially when they try calling on our phones to sell their insurance policies.