Lyn R.Central, SA
I booked in good faith, thinking the company would do their best for us - Wrong, wrong wrong.
No personal service at all once they had our money, you would think that the best available room would had been offered considering the advanced time we had booked
Very disappointed with this agency, booked our NZ cruise 9 months before sailing and were allotted the worst cabin on the ship. I booked an ocoeanview window but all we got was CABIN 702 with 2 portholes, size of soccer balls & where you had to climb on the bed to see out. Our cabin was as far forward as you could get & apart from sea days were awoken at 7am by the noise of either th...Read more
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LynnHunter Region, NSW
Would not use them again
The initial stages of the booking were perfect. I was making a booking on Carnival for 34 people to celebrate my partner's 60th birthday so to say cruiseaway were excited to get such a large booking is an understatement. That is where the great service ended. The consultant I was using (Jan) only worked a couple of days a week and was tardy at responding to emails and when invoices were sent, invariably they were always incorrect and had to be chased up and amended. Names were spelt wrong, fees that should have been refunded not done and deposits paid not taken from amount outstanding. Overall a stressful time. However, the cruise with Carnival was amazing.
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Valued CruiserSouth East Queensland, QLD
- Verified customer
Good service
Prompt response to queries and changes. Value conscious. Forthcoming with useful suggestions. Seem to understand their client's needs Our cruise was very enjoyable Would be happy to use them again.
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Valued Cruiser CDMetropolitan Adelaide, SA
- Verified customer
Always a good, smooth experience
I have used Cruiseaway for many of our holidays and have always received a pleasant experience. No problems or issues have arisen and the service has been professional. I would not hesitate to recommend them to anybody and have referred many friends.
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RomySydney, NSW
- 2 reviews
- Verified customer
The best place we have found to book cruises
I love a deal - these guys seem to have them. Jos always looks after us.
We've been on a few cruises now and when we are looking for a cruise we use cruiseaway.
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Questions & Answers
Steve8924asked
I have made a booking request for a cruise package, am most concerned about no reply to my request and now read some most unsatisfactory reviews making me question if I should deal with this company
No answers
Anneasked
Has anyone done a review on Cabin 5068 Queen Mary
No answers
Vivienneasked
I have just notified the cancellation department of Cruiseaway that l have to cancel a booked cruise which departs in January 2020. I notified the company today and I will let you know how this side of the company's service is and how long it takes to process my request.
No answers
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