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Reviews

3.6

5 reviews
5
(3)
4
(0)
3
(0)
2
(1)
1
(1)
  • Transparency
    1.0 (2)
  • Customer Service
    3.6 (5)
  • Trip Completed Yes (5) · No
  • Product Quality
    4.0 (5)
  • Return Claim MadeYes (0) · No (4)
  • Ease of Booking
    4.4 (5)
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Lyn R.

Lyn R.Central, SA

I booked in good faith, thinking the company would do their best for us - Wrong, wrong wrong.

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Cruise
Return Claim MadeNo
Lynn

LynnHunter Region, NSW

Would not use them again

published

The initial stages of the booking were perfect. I was making a booking on Carnival for 34 people to celebrate my partner's 60th birthday so to say cruiseaway were excited to get such a large booking is an understatement. That is where the great service ended. The consultant I was using (Jan) only worked a couple of days a week and was tardy at responding to emails and when invoices were sent, invariably they were always incorrect and had to be chased up and amended. Names were spelt wrong, fees that should have been refunded not done and deposits paid not taken from amount outstanding. Overall a stressful time. However, the cruise with Carnival was amazing.

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Cruise
Return Claim MadeNo
Store LocationVarsity Lakes Qld
Valued Cruiser

Valued CruiserSouth East Queensland, QLD

  • Verified customer

Good service

published

Prompt response to queries and changes. Value conscious. Forthcoming with useful suggestions. Seem to understand their client's needs Our cruise was very enjoyable Would be happy to use them again.

Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise and Flights
Return Claim MadeNo
Store LocationVarsity Lakes

Review collected in partnership with CruiseAway

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Valued Cruiser CD

Valued Cruiser CDMetropolitan Adelaide, SA

  • Verified customer

Always a good, smooth experience

published

I have used Cruiseaway for many of our holidays and have always received a pleasant experience. No problems or issues have arisen and the service has been professional. I would not hesitate to recommend them to anybody and have referred many friends.

Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Cruise
Return Claim MadeNo
Store Locationonline site

Review collected in partnership with CruiseAway

Romy

RomySydney, NSW

  • 2 reviews
  • Verified customer

The best place we have found to book cruises

published

I love a deal - these guys seem to have them. Jos always looks after us.
We've been on a few cruises now and when we are looking for a cruise we use cruiseaway.

Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Cruise

Review collected in partnership with CruiseAway

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Questions & Answers

Steve8924

Steve8924asked

I have made a booking request for a cruise package, am most concerned about no reply to my request and now read some most unsatisfactory reviews making me question if I should deal with this company

No answers
Anne

Anneasked

Has anyone done a review on Cabin 5068 Queen Mary

No answers
Vivienne

Vivienneasked

I have just notified the cancellation department of Cruiseaway that l have to cancel a booked cruise which departs in January 2020. I notified the company today and I will let you know how this side of the company's service is and how long it takes to process my request.

No answers

Get an answer from our members and CruiseAway representatives

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