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Reviews

3.3

33 reviews
5
(17)
4
(2)
3
(0)
2
(1)
1
(13)
  • Transparency
    1.5 (15)
  • Customer Service
    3.3 (32)
  • Trip Completed Yes · No (33)
  • Product Quality
    3.6 (23)
  • Return Claim MadeYes (5) · No (21)
  • Ease of Booking
    4.2 (26)
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Reviewer Photos & Videos

Phil M.

Phil M.Perth, WA

There is no zero stars!

published
Transparency
Customer Service
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Tour
Return Claim MadeYes
Store LocationGold Coast Qld
Ross Weaver

Ross WeaverMid North Coast, NSW

What service?

published
Transparency
Customer Service
Product Quality
Trip Completed No
Booking Type Cruise
Return Claim MadeNo
Disgusted28

Disgusted28South East Queensland, QLD

  • 3 reviews

Beware, service disappears when they have your money

published

Beware. Once they have your money, the service disappears entirely. I was misquoted the price for our cruise and after I booked I was told I had to pay more. Upgrading our drinks package was yet another drama and when we tried to make some changes to add another passenger, we could not even get an answer from them. Now that cruises and international travel have been stopped, they will not communicate with us at all about the return of our deposit. They do seem to have the time to send me junk emails about future cruises. I would never book with them again. Read the other reviews, this seems to be a common complaint about this business.

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeYes
Store Locationonline
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Vicki Rule

Vicki RulePerth, WA

  • 12 reviews
  • Verified customer

Very slow refunding!

published
Transparency
Customer Service
Trip Completed No
Booking Type Cruise
4 comments
Vicki Rule
Vicki Rule
Vicki Rule
Vicki Rule
Vicki Rule
Vicki Rule
Lisa

Lisa

  • 2 reviews

Disgraceful service

published

We had our cruise cancelled on 12/2. That was disappointing but better to be safe. I have called Princess cruises the ship we were meant to cruise on and they told me they sent Cruise Away a cheque on the 15/2???? 18/3 and we still have not received our refund not happy to say the least would never book with them ever again. Customer service has been appalling numerous emails phone calls etc still no refund or return contact in days

Transparency
Customer Service
Product Quality
Trip Completed No
Booking Type Accommodation, Cruise and Flights
Return Claim MadeYes
Gordon

GordonEvatt 2617, ACT

  • 4 reviews

Cruiseaway slow in refunding deposits. Out of pocket for a holiday we didn't get to take.

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
Return Claim MadeNo
Store LocationCruiseaway on line
yryryryryry

yryryryryryGreater Melbourne (Outer), VIC

  • 2 reviews

Not to be trusted

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeYes
MetalMick

MetalMickVictoria, 3095

  • 24 reviews

Trying to take our money and run!

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
Tenielle H.

Tenielle H.Sydney, NSW

  • 3 reviews

Don't waste your time or money

published

worst agency ever! First they organised travel insurance for my parents that didn't include the country they were actually travelling to. When their cruise was cancelled by princess cruises the agency took it upon themselves to cancel all the flights and accommodation without permission knowing there would be no compensation. My parents still could have used the original flights and accommodation that was booked. I'm only giving you one star because there's no option to give you none! Perhaps you should train your staff better so others don't lose more than 3k worth of holidays!

Don't bother booking through these scammers! All they do is steal your money!

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Insurance
Return Claim MadeNo
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Alok A.

Alok A.Metropolitan Adelaide, SA

Untrustworthy

published
Transparency
Customer Service
Trip Completed No
Booking Type Cruise
Rosie B

Rosie BSydney Surrounds, NSW

In future, I will avoid Cruiseaway and book direct with Carnival

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeNo

Excellent experience and help from Teresa

published

Really happy. Teresa asked a lot of questions and made sure the cruise fit our budget. I could really tell she cared about us and our family trip. No question was too hard. Will book again. Thank you.

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights, Insurance and Tour
Return Claim MadeNo
Xinh T.

Xinh T.Sydney, NSW

Very unreliable. Lost trip.

published

Made contact for a family cruise. Consultant sent through quote. I queried a few items as consultant did not ask but booked us for an 8pm dinner. We have 2 small children. She also advised us that there was no on board credit but on quote there is an onboarding credit. She said she'd make the amendment and get back to me so I can make the deposit.

I phoned 3 times and sent 2 emails. Finally on my 4th phone call I was advised Iour booking was cancelled as we did not make a deposit.

I advised them I have been trying to do this but to no avail.

I took my business elsewhere.

Very poor customer service.

Transparency
Customer Service
Trip Completed No
Booking Type Cruise
  • Verified customer

A very unhappy experience with apparently uncaring personnel.

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Store LocationAdelaide City South Australia

Review collected in partnership with CruiseAway

Karste

KarsteGreater Melbourne (Metropolitan), VIC

  • 12 reviews

This company does not care, no customer service what so ever

published

Booked and paid for a cruise on the Queen Elizabeth out of Melbourne in December. A medical problem means I had to cancel the cruise. Cruiseaway took $400 cancelation fee and tell me it will be 6 to 8 weeks before we get our money back. I understand a cancelation fee but $400? 6 to 8 weeks to get the money back is just plain rude. Problem is I'm sure all the cruise lines are the same. puts you off this kind of holiday. Oh and I did have travel insurance but we did not fall under the criteria to claim it through them. five Phone calls to them and the attitude was the same they really didn't care. Funny how they couldn't do enough for us when we were looking to book the cruise.

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeYes
Store LocationOnline
1 comment
Karste
Karste

As of now still no money back. It has been over 6 weeks

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Valued Cruiser

Valued CruiserHunter Region, NSW

  • Verified customer

Fantastic experience

published

I did not encounter any fees out of the ordinary, I made a few changes after booking and was happy with the outcome. This is my second cruise with Cruiseaway, the first experience was fantastic, very well organised, easy to talk to with great customer service. Very much looking forward to my cruise in the Baltic in May 2022.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
Return Claim MadeNo
Store LocationCruiseaway Varsity Lakes Queensland.

Review collected in partnership with CruiseAway

Valued Cruiser

Valued CruiserGreater Melbourne (Metropolitan), VIC

  • Verified customer

Excellent service

published

Brooke arranges the details of my cruise and answered patiently my many follow up questions.
I would recommend Cruise Away to anyone wanting a friendly helping hand in arranging a holiday.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeNo
Store LocationGold Coast (online)

Review collected in partnership with CruiseAway

dfk2794

dfk2794Central West, NSW

  • 2 reviews
  • 1 like
  • Verified customer

So far mostly good

published

We chose Cruiseaway as they were advertising cabins on a cruise that the cruise line showed as sold out. There are 2 couples making bookings.

The initial approaches and explanations were all good, and a deposit paid on the understanding that a week later a 2nd payment be made.

The 2nd payment was made, and receipted. The only issue so far is that we were then told that there was an error in the value of the 2nd payment and further payment was required. We are now wondering if there will be any further unexpecteds.

As final payments are not due for another 2 months my experience is incomplete. On the initial dealings, and save the payment issue, they have been good so far.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
Return Claim MadeNo

Review collected in partnership with CruiseAway

Imre

ImreSouth East Queensland, QLD

  • 11 reviews
  • Verified customer

Awesome experience and service

published

I would recommend Cassie @CruiseAway to book your next cruise holiday. She is really knowledgeable and helpful when we booked our cruise through her. She explained all the differences between the different cruise lines and managed to find us the perfect cruise and made the booking easy. She was also really responsive for my emails when I bombarded her with questions about the cruise and the travel insurance.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise and Insurance
Return Claim MadeNo
Store LocationVarsity Lakes

Review collected in partnership with CruiseAway

Valued Cruiser

Valued CruiserSydney Surrounds, NSW

  • Verified customer

Tenielle is fabulous

published

We had to cancel our trip thru illness and Tienelle went out of her way to assist us far beyond what would normally be required. Thank you Cruiseaway fo having such caring and empathetic great travel consultants.

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise and Tour
Return Claim MadeNo
Store LocationEmail

Review collected in partnership with CruiseAway

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Questions & Answers

Steve8924

Steve8924asked

I have made a booking request for a cruise package, am most concerned about no reply to my request and now read some most unsatisfactory reviews making me question if I should deal with this company

No answers
Anne

Anneasked

Has anyone done a review on Cabin 5068 Queen Mary

No answers
Vivienne

Vivienneasked

I have just notified the cancellation department of Cruiseaway that l have to cancel a booked cruise which departs in January 2020. I notified the company today and I will let you know how this side of the company's service is and how long it takes to process my request.

No answers

Get an answer from our members and CruiseAway representatives

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