worst agency ever! First they organised travel insurance for my parents that didn't include the country they were actually travelling to. When their cruise was cancelled by princess cruises the agency took it upon themselves to cancel all the flights and accommodation without permission knowing there would be no compensation. My parents still could have used the original flights and accommodation that was booked. I'm only giving you one star because there's no option to give you none! Perhaps you should train your staff better so others don't lose more than 3k worth of holidays!

Don't bother booking through these scammers! All they do is steal your money!

We went to book a cruise late for a holiday and we made the booking and payment in a promotion period but cruse away didn't make it with P&O so we missed out on getting the promo nothing offered to us for this and we could not cancel due to paying in full

The initial stages of the booking were perfect. I was making a booking on Carnival for 34 people to celebrate my partner's 60th birthday so to say cruiseaway were excited to get such a large booking is an understatement. That is where the great service ended. The consultant I was using (Jan) only worked a couple of days a week and was tardy at responding to emails and when invoices were sent, invariably they were always incorrect and had to be chased up and amended. Names were spelt wrong, fees that should have been refunded not done and deposits paid not taken from amount outstanding. Overall a stressful time. However, the cruise with Carnival was amazing.

Really happy. Teresa asked a lot of questions and made sure the cruise fit our budget. I could really tell she cared about us and our family trip. No question was too hard. Will book again. Thank you.

I did not encounter any fees out of the ordinary, I made a few changes after booking and was happy with the outcome. This is my second cruise with Cruiseaway, the first experience was fantastic, very well organised, easy to talk to with great customer service. Very much looking forward to my cruise in the Baltic in May 2022.

Brooke arranges the details of my cruise and answered patiently my many follow up questions.
I would recommend Cruise Away to anyone wanting a friendly helping hand in arranging a holiday.

We chose Cruiseaway as they were advertising cabins on a cruise that the cruise line showed as sold out. There are 2 couples making bookings.

The initial approaches and explanations were all good, and a deposit paid on the understanding that a week later a 2nd payment be made.

The 2nd payment was made, and receipted. The only issue so far is that we were then told that there was an error in the value of the 2nd payment and further payment was required. We are now wondering if there will be any further unexpecteds.

As final payments are not due for another 2 months my experience is incomplete. On the initial dealings, and save the payment issue, they have been good so far.

I would recommend Cassie @CruiseAway to book your next cruise holiday. She is really knowledgeable and helpful when we booked our cruise through her. She explained all the differences between the different cruise lines and managed to find us the perfect cruise and made the booking easy. She was also really responsive for my emails when I bombarded her with questions about the cruise and the travel insurance.

We had to cancel our trip thru illness and Tienelle went out of her way to assist us far beyond what would normally be required. Thank you Cruiseaway fo having such caring and empathetic great travel consultants.

Prompt response to queries and changes. Value conscious. Forthcoming with useful suggestions. Seem to understand their client's needs Our cruise was very enjoyable Would be happy to use them again.

I have used Cruiseaway for many of our holidays and have always received a pleasant experience. No problems or issues have arisen and the service has been professional. I would not hesitate to recommend them to anybody and have referred many friends.

So far, everything to do with the booking is fine. I have no complaints about Cruiseaway and have found them very easy to deal with and to come up with a better deal than I would have obtained dealing directly with the cruise loine.

Tammy was amazing when booking our Mediterranean Cruise next year. She was very informative, easy to understand and very cooperative. What I was impressed with the most, was the competitive price and on board credits that she was able to organise for us this sealed the deal for us even when we approached another company they could not meet the deal. Well done Tammy and we definitely will be booking our next holiday with you.

We upgraded from original advertised listed holiday. It ended up a bit more expensive than we thought it would be but we were happy to book the cruise.
8 day cruise to Tassie from Sydney.
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Melissa really went the extra distance to help design our perfect cruise to suit our family. With great knowledge of the destinations, vessel and what can be achieved, Mellissa ensured we have the best experience, not only on our dream holiday, but the process of booking it. She is so pleasant and professional, but really cares. Such a pleasure and we are very greatful. This is our second cruise and the original experience has been repeated.

we booked an 8 day cruise and we had no unexpected fees. the staff were extremely helpful as we had lots of questions . they gave us a really great deal.