I will never use this company again, any bookings in future will be done directly with Cruise companies and/or airlines, hotels etc.
I cancelled my cruise package to Hawaii on the 13th of March and every time I contact CruiseAway they change the goal posts. The last time I heard from them it was now out to 90 days (which will be next week). Not a very good experience for someone when it was supposed to be the first ever overseas holiday I have ever had and it's been nothing but a nightmare. I also don't have that much income as I am a single mum so when someone won't give me back my hard earned money it gets extremley frustrating.
I think a call to ACCC and/or Slater & Gordon is on the cards.

Beware. Once they have your money, the service disappears entirely. I was misquoted the price for our cruise and after I booked I was told I had to pay more. Upgrading our drinks package was yet another drama and when we tried to make some changes to add another passenger, we could not even get an answer from them. Now that cruises and international travel have been stopped, they will not communicate with us at all about the return of our deposit. They do seem to have the time to send me junk emails about future cruises. I would never book with them again. Read the other reviews, this seems to be a common complaint about this business.

We had our cruise cancelled on 12/2. That was disappointing but better to be safe. I have called Princess cruises the ship we were meant to cruise on and they told me they sent Cruise Away a cheque on the 15/2???? 18/3 and we still have not received our refund not happy to say the least would never book with them ever again. Customer service has been appalling numerous emails phone calls etc still no refund or return contact in days

Booked and paid for a cruise on the Queen Elizabeth out of Melbourne in December. A medical problem means I had to cancel the cruise. Cruiseaway took $400 cancelation fee and tell me it will be 6 to 8 weeks before we get our money back. I understand a cancelation fee but $400? 6 to 8 weeks to get the money back is just plain rude. Problem is I'm sure all the cruise lines are the same. puts you off this kind of holiday. Oh and I did have travel insurance but we did not fall under the criteria to claim it through them. five Phone calls to them and the attitude was the same they really didn't care. Funny how they couldn't do enough for us when we were looking to book the cruise.

I had a stumble as I failed to supply copies of my passports hence the flights were not confirmed however this was easily fixed by CruiseAway. The consultant offered a host of alternatives for my booking including flights available and hotel accommodation available to give me the best price without compromise. My consultant fixed my booking with a minimum of fuss.