Long time member very satisfied with service and value. Staff are empowered to resolve any queries which creates efficiency and quick resolution without having long waits in telephone queues. Other providers don't offer such good service.

I called today to ask a couple of questions and Aaron confident and thorough in his responses. It's nice to feel like the person I was talking to knew his stuff and set me up with the info I needed.

Each time I have spoken with Aaron to assist me with any claim queries I have found him to be accommodating, helpful, caring and efficient. Recognition of his service would be appreciated.

I asked a question and it was answered promptly. Thank you. Nothing else left to say but I'll keep typing simply to meet the mandatory field requirement. Bye for now

Emma was very helpful in explaining the pros and cons of each question in regards to the finer details in our Health insurance product supplied by CUA. Excellent member of your team

I needed to clear up some confusing information re my health insurance, and was given advice that was objective, helpful, and geared to suiting me best cover- and cost-wise. No hard sell, simply giving me options and advice. This enabled me to not only save money, but feel confident in my choice of cover being appropriate and keeping me safe in case of illness. Thank you.

The customer service I received when something went wrong was outstanding. I spoke to a really helpful and polite person on the phone and it seemed they went above and beyond to make it easy for me to resolve the situation.

My wife and I have been with CUA Health for over 20 years and just find their service excellent. When you call you always get to speak to someone that is willing to help. The Claims are always paid promptly and efficiently. I have always found them courteous and friendly if I have any enquiries. What I like is when I want to update or review my Policy, they always have suggestions that may save me money. Even if I am going to save the money. It is not about them making money out of you, they seem to have a genuine concern about your issues, and are more than willing to help. Even if I more than some other Health Funds I will stay with them for their personal service. It is money well spent.

I have a Gold Hospital policy and rang to confirm rebates for a pending carpal tunnel operation. Ashleigh explained this was not possible as C.U.A does not have access to this info from which to make an estimate, well explained and understood.

CUA is comparable value to other funds - except for Physio refunds.
Have been with CUA for 19 years so am satisfied with benefits. Would like to see increase in refund from CUA for physio.
Claims are dealt with promptly.

Congratulations:
I would like to take this opportunity to thank your Customer Service Officer - Jeremy Thwaites - as he was very helpful on the phone and sent the information we discussed - Excellent customer service for CUA.

Complaint:
Will be sending in a complaint against Joe Mills, who 2 days later, had not sent information requested. Joe needs to be made aware that her response reflects CUA's attitude to its customers. She needs a little reminder of her responsibility as a Customer Service Officer for CUA.

good value and easy to set up. Convenient to lodge a claim. I have been a CUA client for years and will continue to be the CUA user if CUA does a good job.

Information provided was quite helpful. Will help in my decision as to whether to increase my health cover. Information given was clear and concise, easy to follow. Would have no problems in recommending CUA Health.

Compared to our over 25 years standing Policy (which is now not offered) these new ones are very good value. We are both older and needed to look at coverage that was appropriate for us ( post 60 years of Age).
Payments on Claims for both Hospital and Extras has always been good with CUA Health. Dealing with CUA Health by phone is simple and very helpful.

Despite claiming there are no waiting times if you switch from another fund, after trying to use my card in the opticians I was told I had no cover. After a long wait with customer service I was told that it takes them a few months to process the transfer and until then I am not covered despite paying a premium and having been covered

The customer service representative I spoke to The was excellent, covered all the information and even checked the quote was exact and called back in record time .
Best customer service I've received in a long time, after a stressful worried dentist visit she gave me relief and made me confident that moving from bupa to cua was a fantastic choice .

I was looking at other providers to reduce cost but received a hospital product to suit my needs at less cost with CUA, very well explained and easy to do.

A better plan than what we actually
pay at the moment This would effectively reduce fortnightly payments to $20 inclusive of changes to 1st April 2022.
Waiting for the online quote!

Ashleigh was prompt, efficient, respectful and polite and understood what I was requesting. She processed
the transaction quickly and confirmed by email as requested.
Although I was considering insurance with another provider Ashleigh's service convinced me to remain with CUA at present.