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DeLonghi Eletta Cappuccino ECAM45760B Questions & Answers (page 2 of 6)
114 questions from our users
Trevasked
My machine has almost stopped making steam
I hear the pump pumping but instead of the machine supplying a steady stream of steam it is only providing a small amount of steam that is more like a spluttering of steam which is not enough to heat the milk
What can be wrong
2 answers
De'LonghiDeLonghi
Hi Trev, thank you for asking us a question! Could you please give our customer service team a call on 1800 126 659. They will definitely be able to help with this one. Best, De'Longhi
Just dump it!
Maya W.asked
Anyone have any issues with the deacaling program? I am able to select ok for the program, but the ok button doesn't register after the first step.
1 answer
I have issues with it as I did with my DeLonghi Dedica - my advice, take it to the tip!
niccoasked
I have had my delonghi elleta machine for three years now been good but about a month ago I noticed the machine wasn't grinding down the coffee beans anymore .the beans just sit in the compartment but the machine isn't taking the beans when I press the button to make a coffee it goes through the process like it is but the beans just sit there I get dirty looking water come out .I have reset the dial for grinding still no success anyone have this problem and can it be fixed
No answers
Beckie W.asked
Why is my coffee grounds container filling up with water ?
No answers
Harmony P.asked
Hi there,
Just today when trying to use the pre-ground coffee function, the grounds are just dumped into the grounds container without actually producing a coffee. Making coffee using beans works fine. Any ideas?
1 answer
Cheryl B.DeLonghi
Hi Harmony,
If you use pre-ground coffee, you can only make one cup of
coffee at a time.
1. Press the aroma button (its the one with the little coffee beans on it) repeatedly until “Preground” is displayed.
2. Open the lid on the bean container; then open the lid on
the pre-ground coffee funnel and lift it up. (its critical that the coffee is put in before the button is pressed as the brewing unit is in the correct position at this stage)
3. Make sure the funnel is not blocked, then add one level
measure of pre-ground coffee.
4. Place a cup under the coffee spouts.
5. Press the 1 cup button .
6. Preparation begins. The amount of coffee selected is displayed together with a progress bar which gradually fills.
Hope this helps. Customer service is also open today if you need to chat with someone to talk you through the steps.
Joel F.asked
How to fix empty water circuit
1 answer
I have the same problem it stops 2 to 3 times when making a coffee .I note nobody from delonghi has answered this M.D
Mahdi V.asked
Sorry,
How to descale it?
1 answer
Cheryl B.DeLonghi
Hey Mahdi,
Have a look at this link to the how to video for this. SHows you each step for descaling your machine.
Ash Vasked
Every now and again we getting weak coffee even with extra strength setting turned on. Taste like water.
No answers
Feryal D.asked
I am having difficulty in removing the milk container unit. It is very hard to pull out.
2 answers
Its the 2 o-rings.. I put a little olive oil on my finger and rub it around the o-rings.. container slides on and off a lot easier..
Genius, thank you Paul. This is why people and the internet are great. We've had ours a month and it's been so difficult to detach and attach...now it's perfect. Thank you so much.
annaasked
Hi there.... I have an eletta fully auto coffee machine and it has been a very long time since the Descale option has come up.. is there a particular amount of coffees that have to be made or how does this work?
1 answer
Cheryl B.DeLonghi
Hey Anna,
Great question this is based on the water hardness level that you have set and the litres of water the machine has used to make coffees. The higher the water hardness setting the more often you will see the descale alarm as harder water will leave more scale behind.
Depending on how many coffees you make or if you have been away or not using the machine for a time it may be a couple of months before you see the descale.
Hope this helps, please don't hesitate to ask more questions.
Wayneasked
Hi,
As I recall, I think that I may have removed the infuser with power on. I was cleaning the machine before going away for two weeks. The machine is still running but during the rinse cycle the water does not come out of the coffee nozzles but it is dumped into the grounds container. Likewise if I make coffee the coffee also does not come out of the nozzles but is dumped into the grounds container. The steam and hot water works fine.
Thanks in advance for your help,
Wayne
3 answers
Cheryl B.DeLonghi
Hi Wayne, thanks so much for getting in touch. The infuser will not let you remove it until the power is switched off as it will be in the wrong position to clip out of the trap door. The machines always need to be turned off and the unit moves into the second position so it can easily be clipped out. Definitely have a chat with our customer service team with regard to the water this just sounds like something needs reconnecting for the water to be delivered correctly they can help you organise a service for your machine.
Thank you. I have contacted service and they have directed me to a company on the Gold Coast.
Cheryl B.DeLonghi
Tops Wayne thank you for letting me know. Have a great day.
Phillip Basked
Frother not working properly on eletta cuppuccino highest froth setting. Can someone please assist.
Regards
Phillip B
3 answers
If you are using the jug attachment to froth the milk, I suggest you just use the frother directly into a metal jug.
The type of milk you use will dictate how much froth you get. To get lots use full cream milk. Hope this helps.
Thanks Cheree. We use lite milk is this ok or should we try full cream.
Regards
Phillip B
Cheryl B.DeLonghi
Hey Phillip. All milk types can be used in the Milk Carafe. Lite milk does froth a little more fluffy as it has less fat content. If you are getting to much air check that the milk tube under the carafe lid is inserted properly so there is no extra air getting into the mix and also check that the froth setting is in the middle of the froth picture sometimes if you have pushed it too far around it may be off the actual correct setting. Also cleaning the milk carafe regularly and the tube to make sure the milk has a clean and smooth pathway to your cup. THis makes sure there is no extra unwanted air. If you are using the hot water/steam attachment then it's a matter of placing the wand about 1 centimeter into the milk to ensure it can circulate the milk properly. Hope this helps. If you need someone to talk you through the steps our customer service team is always happy to help out they can be reached on 1800 126 659
Neil Libertasked
Steam spout body popping out enough to turn function off. Rest of machine functions working correctly. Cant see any problem with the locking mechanism. Any help?
1 answer
Sounds like a technical problem with the housing. Perhaps push in as much as possible. Contact Delonghi if you can't stop it popping out.
John M.asked
why do i have water in my grounds container on my delonghi eletta?
2 answers
De'LonghiDeLonghi
Hi John,
Thanks for asking us a question. Could you please give us a call on 1800 126 659 and we can help you resolve this one ASAP.
Best,
De'Longhi Australia
John, what was the fix to this as mine is filling up with water also ?
ChicoBoy C.asked
How to deactivate pre-ground coffee function?
1 answer
De'LonghiDeLonghi
Hi, thanks for sending us a message. Would you be able to please contact us on 1800 126 659 and we will be able to help you explore this one for you if it is possible. Best, De'Longhi Australia
Phillip Basked
Descaling flashes along with standard taste. trying to descale but it just flashers. Unable to descale any suggestions?
1 answer
De'LonghiDeLonghi
Hi Phillip, thanks for asking us a question. Would you be able to please contact us on 1800 126 659 and we will be able to help you resolve this ASAP. Best, De'Longhi Australia
moeen k.asked
I recently bought the elette cappuccino top machine and i am getting these weird noise right before the coffee comes out. Sort of like something is jammed but still squeezing. And then i realised now that there is a different noise that comes before coffee comes out. Like a click hit noise. Another problem is the right sprout of coffee stops delivering coffee before the left sprout. Is that an issue?
1 answer
De'LonghiDeLonghi
Hi Moeen,
It is normal for the grinder to make some noise before the coffee pour however, if you believe these sounds are unusual please call the team on 1800 126 659 so we can identify if there is an issue.
Best,
De'Longhi Australia
MMMasked
Don’r Bother as the DeLonghi representatives no longer seem to be responding to requests for assistance
1 answer
De'LonghiDeLonghi
Hi there,
Sorry for the delay in getting back to your inquiry. As mentioned please call the team on 1800 126 659 for any questions or concerns you're having with your machine and we will do our very best to help.
Kind Regards,
De'Longhi Australia
Jenny M.asked
I have a Eletta machine I cleaned and descaled but now it’s coming up as General Alarm pleases help.
1 answer
De'LonghiDeLonghi
Hi Jenny,
Please try restarting your machine and if it is still flashing please call our team on 1800 126 659 so we can solve this with you.
Kind Regards,
De'Longhi Australia
Nancyasked
Why is the milk frother very difficult to attach and to remove?
1 answer
De'LonghiDeLonghi
Hi Nancy,
Sorry to hear you're finding it difficult to remove the milk frother. If you could please call us on 1800 126 659 we would be more than happy to troubleshoot with you.
Kind Regards,
De'Longhi Australia
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