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114 questions from our users
Dittyasked
We can’t get the water tank out, something seems to be blocking it. We have had the machine for 2 years and never had this issue
1 answer
De'LonghiDeLonghi
Hi Ditty,
Sorry to hear you're having issues with your machine. We advise that you take your machine to one of our service centres who will be able to assist you - Please see below link for locations.
https://www.delonghi.com/en-au/customer-support/service-locator
If you are unable to reach a service centre please call our customer service team on 1800 126 659.
Please let us know if you have any more questions.
Kind regards,
De'Longhi Australia
Nathan Rasked
Hi, I have had my Eletta for approx. a year and had no issues what so ever and absolutely love the machine.
But just this morning while trying to steam milk, after pushing the steam button the screen shows "preparing steam" (before steaming) on this occasion it continued to show this messaged and sounded like it was trying to steam but nothing. Was stuck at this stage "preparing to steam" for minutes.
Tried turning off the machine and turning on again to only have the same issue, removed the spout and re clicked in place and nothing. The tank is full of water also.
Anyone else experienced this problem??
Will try it again when i get home but may try the reset also, but doubt that would fix the issue.
Any help would be appreciated.
3 answers
Hi did you manage to fix the problem I'm having a simular problem with my machine
I also have this problem, only 160 cofee made
Hi, my machine was still under warranty.
Was sent off for repairs, got back after a few days.
From memory it was a heating element or pump that needed replacing.
Have since got it back and works as it should again.
Mine had made just over 1500 coffee's. That's unlucky that its causing issues after only 160 coffee's.
Good luck resolving the issue with your machine.
Julieasked
I have tried to descale it 4 or 5 times now,no water coming out of the nozzle but the tray keeps filling up.
Peter K.asked
I have replaced the water filter, but the machine is still insisting it needs replacing?
No answers
Valrasked
The milk has stopped frothing we have cleaned nozzel but still not frothing we have only had it 2 months.
No answers
Gordonasked
Our delonghi Etta automatic coffee machine grinder is making an awful noise. Previously we had found a metal shard that jammed the grinder. I thought possibilities were it came either out of the machine's grinder itself or from the coffee machine. We could easily remove it with pointy nose pliers. It has worked fantastically since then. Now it is making an awful grinding noise when it attempts to grind the coffee beans. We completely cleaned out the coffee beans and it seems the rotating part of the grinder may be at fault consistently hitting something numerous times each revolution. I have had the coffee machine literally 2 years and one week. Delonghi are yet to respond to my concerns about fixing the issue. Please help as we love our coffee.
No answers
Royasked
I have a brand new machine and I,m trying to set it up, I have filled with water and confirmed English language now it keeps saying ‘INSERT WATER SPOUT, i have removed it several time, it acually beeps when i refit it but i cannot get past this command! Any ideas?
Regards
Roy
1 answer
Hi Roy, did anyone ever contact you about this? We just bought a new machine and we are having this exact problem. Did you manage to fix it?
Tonyasked
I have the DeLonghi Eletta and need to program everything for our taste, but if the plug is removed from the socket it loses all the seetings. Can the program settings be saved even when totally powered off and the power plug removed from the wall socket?
No answers
Sarah2983asked
I need help! I love my machine but it’s not steaming today and it’s making me STEAM! It asked me to do descaling this morning which i did, but since then it’s not co operating. I’ve thoroughly cleaned it, soaked all parts made sure there is no milk build up anywhere including ring.... yet still not steam. Even to just press the steam button u can hear it wanting to click over but then it doesn’t!!! I’ve had the machine for 4 weeks, can anyone give me an idea what it maybe? TIA
2 answers
Honestly? This sounds like a fault and your should contact Delonghi. I've. Had mine for well over 4 weeks and it has yet to ask me to descale, and what you describe has happened to other reviewers who had faulty machines. I'm sorry! :(
Thank you Mare, I seen another lady had posted also after descaling and steamer just stopped too. I responded to her, but so have others and she never replied with an answer to what was wrong.
James Kasked
We have the Delonghi Eletta...its been working fine for the past year but yesterday stopped working... it will froth the milk but not produce coffee.... instead of a coffee "puck" in the tray there is only ground coffee... any thoughts?
James
No answers
Mark Pasked
My flat whites are made with milk first and then the coffee. As a result it doesn't mix through and I need to stir. Can I change this so that the coffee is poured first and then the milk?
1 answer
As far as I know, only if you make the coffee by selecting the coffee button then use the milk button. You can use "my milk" to teach it how much you want, but that's still two button presses.
Michelleasked
How do you change the German setting to english on machine?
1 answer
Press Menu, then press > (The steam button) 11 times to get to the language set menu, press ok, then you can cycle through the languages. :)
Maria Aasked
I just bought a delonghi eletta and When i want to make a capucino It shows a error message: insert milk jug. When I insert it it doesn’t do the bleep and still saying the same message. Please help
No answers
Crackasked
What is the machine we can buy that makes a hotter cup of coffee similar to the eletta ? thank you
1 answer
Hi, to be honest I do not know because I just bought this machine and have experience with this one.
Regards
Lucian Pasked
Radley23asked
why do i have water in my grounds container on my delonghi eletta?
2 answers
I also recently starting having this issue.
Mine has just started to do this also. Any ideas why?
Nishasked
I have had my eletta machine a little over 2 years but recently my lattecrema seems to be not frothing the milk. I have cleaned the machine but to no avail. Do I need a new lattecrema?
No answers
fransasked
Patsnipeasked
Hi, is there any way to keep the time displayed even when machine off? i have the elleta cappucino top
No answers
Wayneasked
I just brought one of the above machines. I filled the water tank as required then it told me to insert the water spout??
can someone fill me in on what the waterspout is please
1 answer
The water spout is the manual milk frother I believe. You should have two attachments, one is the milk jug and lid, the other is a manual frother. I think this is the water spout. Goes in the hole to the left of the espresso nozzle.
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