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DeLonghi Eletta Cappuccino ECAM45760B Questions & Answers (page 3 of 6)
114 questions from our users
Taiseer A.asked
Hi, I have a DeLonghi Electra Cappuccino top and the machine does not take the right amount of beans for example it'll take extra strong amount to be ground regardless of strength selected, hence ~I~ would manually add beans to match my taste and can never fill the coffee container... any help?
1 answer
De'LonghiDeLonghi
Hi Taiseer,
Please ensure you're changing the 'aroma' settings to your desired strength. If you are still finding your coffee is too strong please call the team on 1800 126 659 so we can resolve this issue with you.
Kind Regards,
De'Longhi Australia
MMMasked
Hi, I have a DeLonghi Electra Cappuccino top and it has recently started to make an unusually loud noise when grinding the coffee beans, it has now advised me to add beans however there are beans already in place, can you please advise me what I need to do.
With Thanks,
Michelle
3 answers
#DeLonghi can you assist please?
DeLonghi are you no longer monitoring the posts requesting assistance with your products?
#DeLonghi
De'LonghiDeLonghi
Hi there,
Sorry for the delay in getting back to you and sorry to also hear you're having trouble with your Eletta. If you could please call the team on 1800 126 659 we will talk you through a few steps to make sure your machine is back to working (and sounding) as it should.
Kind Regards,
De'Longhi Australia
Bobasked
My. ECAM45.760 will not deliver steam. Water delivery is ok and it makes the usual sounds when steam button is pressed but nothing comes out of spout. Any ideas? Bob H
1 answer
De'LonghiDeLonghi
Hi Bob,
So sorry to hear your having issues with the steam for your Eletta. Please call the team on 1800 126 659 and we will troubleshoot with you to solve this issue as soon as possible.
Kind Regards,
De'Longhi Australia
Dolores O.asked
My eletta milk wand stops frothing milk half way why?
No answers
Dolores O.asked
Why does my eletta milk wand stops frothing milk half way?
1 answer
De'LonghiDeLonghi
Hi Dolores,
Sorry to hear you're having issues with your Eletta. Please call our team on 1800 126 659 and we will try our best to resolve this issue as soon as possible.
Kind Regards,
De'Longhi Australia
Mick M.asked
Water circuit empty on menu screen will not clear
No answers
young S.asked
i want to prepare coffee but the beans will only grind and the Water doesn't flow after grinding all you see is please wait and goes back to menu. Please is there any help
No answers
Anna G.asked
I have bought good quality beans and have had a good play with the setting but it tastes like acid every time. I want a 20ml shot but can’t seem to be able to program that. It’s always weak and watery. Any ideas?
No answers
Pinaasked
How to descale
No answers
Tamara Iasked
Eletta fully auto machine. My frother will not froth the milk. All cleaned & descaled. Any ideas, please?
1 answer
De'LonghiDeLonghi
Hi Tamara,
Sorry to hear you're having issues with the milk frother. If you could please call our team and provide more detail on 1800 126 659 we will try our best to find a solution ASAP. Alternatively, you can take your machine to one of our service centres. Please see the following link for our locations; https://www.delonghi.com/en-au/customer-support/service-locator
Kind regards,
De'Longhi Australia
John vLasked
Can’t remover the diffuser. I have watched the online video but it won’t budge?
3 answers
De'LonghiDeLonghi
Hi John,
Sorry to hear you're having issues with your Eletta. Please contact our customer service team on 1800 126 659 so we're able to figure out what the issue is here. Alternatively, you could take your machine to the nearest service centre which can be found here: https://www.delonghi.com/en-au/customer-support/service-locator
Kind regards,
De'Longhi Australia
Sometimes the diffuser gets coffee build up around the top which makes it sticky. You have to squeeze the two red tabs in and really yank it out
Thanks, was able to remove it in the morning before anybody had used it. After doing this a few times it now comes out easily.
rickdimitriouasked
Can’t get milk through
No answers
rickdimitriouasked
Can’t get any milk to come through
1 answer
De'LonghiDeLonghi
Hi Rick,
Sorry to hear you're having issues with the milk system. If you could please call our team on 1800 126 659 or contact us via the below link we will try and resolve this issue ASAP.
https://www.delonghi.com/en-au/customer-support
Kind regards,
De'Longhi Australia
AngryDadasked
Is anyone reading these anymore or have you stopped caring about replying to customers? This is the 3rd time I'm putting this question here. Had our Delonghi Eletta for 5 years. Regularly descale it but lately descale gets stuck in the Rinsing cycle and keeps asking to fill the tank after the descale cycle. I've followed the descale instructions in the manual step by step every time since the first time I had to descale it so I'm definitely doing it correctly. Have had to go through the descale process 2 or 3 times each time to get it to turn off. And I'm using Delonghi eco decaulk descale, not a cheaper one. Why wont it recognise it's finished rinsing? Is there some sort of reboot I can do to the system?
2 answers
5yrs is a good innings
De'LonghiDeLonghi
Hi there,
We apologise for the delay and are also sorry to hear you're having issues with your Eletta. If you could please contact our customer service team on 1800 126 659 our team would be happy to help you troubleshoot.
Alternatively, you can take your machine to the nearest service centre. Locations are listed here: https://www.delonghi.com/en-au/customer-support/service-locator
Please let us know if you have any further questions or concerns.
Kind Regards,
De'Longhi Australia
PA.Eddy81asked
Our Delonghi Eletta ECAM45.76 is not dispensing any coffee. The puck is staying dry and the water looks like it is being diverted into the drip tray. Any ideas. It has been descaled every month and filters changed regularly. We can't complain. it has made over 34 000 coffees. We have had the machine for nearly 3 yrs.
1 answer
De'LonghiDeLonghi
Hi there,
Thanks for getting in touch, we're sorry you haven't had the best experience with your Eletta lately. If you could please contact our team on 1800 126 659 we'll be able to help you.
Please let us know if you have any more questions or concerns.
Kind Regards,
De'Longhi Australia
AngryDadasked
Had our Delonghi Eletta for 5 years now and love it. Regularly descale it but lately descale gets stuck in the rinse cycle. I've followed the descale instructions in the manual step by step every time since the first time I had to descale it so I'm definitely doing it correctly. Have had to go through the descale process 2 or 3 times each time to get it to turn off. And I'm using Delonghi eco decaulk descale, not a cheaper one. Why wont it recognise it's finished rinsing?
No answers
AngryDadasked
Had our Delonghi Eletta for 5 years now and love it. Regularly descale it but lately descale gets stuck in the rinse cycle. I've followed the descale instructions in the manual step by step every time since the first time I had to descale it so I'm definitely doing it correctly. Have had to go through the descale process 2 or 3 times each time to get it to turn off. And I'm using Delonghi eco decaulk descale, not a cheaper one. Why wont it recognise it's finished rinsing?
1 answer
De'LonghiDeLonghi
Hi there,
Sorry to hear you're having issues with descaling your Eletta. Please contact our customer service team on 1800 126 659 and our team will be able to help you. Alternatively, you can visit your nearest service centre which can be found at the following link: https://www.delonghi.com/en-au/customer-support/service-locator
Kind Regards,
De'Longhi Australia
Leeasked
Having problems with my ECAM 45.760.B. The milk container was replaced a year ago and now the milk is not coming out of the milk spout (only steam). I clean the container regularly as described in the booklet. It worked for two cups then stopped again. Is there a blockage that cannot be freed by this method?
Otherwise, the machine is working well. Thank you
Lee
1 answer
De'LonghiDeLonghi
Hi Lee,
Sorry to hear you're having issues with you Eletta. There is a video available at the following link which shows you how to clean your machine: https://www.youtube.com/watch?v=zR7UvgQVgK0
If you are still having issues please contact our customer service team via the below link and they will be able to help you out.
https://www.delonghi.com/en-au/customer-support
Kind regards,
De'Longhi Australia
Stephen.basked
My Eletta when turned on stays in heating up please wait then eventually goes to general alarm can not fault the machine but at a loss to get it working again
1 answer
De'LonghiDeLonghi
Hi Stephen,
Sorry to hear you're having issues with your Eletta. Please call our customer service team on 1800 126 and our team will be able to assist you.
Please let us know if you have any more questions or concerns.
Kind regards,
De'Longhi Australia
Sashaasked
Hi iv had my machine for 4years now and had no problems and love it but now it's stuck in heating up when I turn the machine on I had just descaled it to see it as the steam spout wouldn't work does anyone know why this has happened?
2 answers
De'LonghiDeLonghi
Hi Sasha,
Sorry to hear you're having issues with your machine. If you could please call our customer service team on the following number (1800 126 659) and provide us with more detail we will try our best to resolve this ASAP. Alternatively you could fill out the following contact form or take the machine to your nearest service centre: https://www.delonghi.com/en-au/customer-support
Kind regards,
De'Longhi Australia
Hi I had filled out a contact form but heard nothing back I will call the number and hopefully get some help
Thanks
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