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MargueriteRichmond-Tweed, NSW
- 2 reviews
I feel more confident now after speaking with Isabella.
Isabella was a delight to do business with. She reassured me that my card details were secure and I decided to go ahead and book a cruise with her. She answered my queries promptly and guided me through the whole process. Thank you.
2 comments
Thank you!
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Loved dealing with Isabella
It was so easy dealing with your company, thank you very much. The next time I need to travel you will be number one on my call list, Thank you very much
1 comment
Customer ServiceDiscover365
We love to see when our members are happy and enjoying using our services! I’ll be sure to pass on the positive review.
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JustineSydney, NSW
Great Customer Service
Isabella was so helpful. She promptly returned my calls & was so friendly & proactive in helping us find a solution to our problem. Thanks so much Isabella for all your help.
1 comment
Customer ServiceDiscover365
We are pleased to hear that you are happy with your experience! Isabella will be happy to hear of your positive feedback as well. Thank you for leaving a review.
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STEVOIllawarra, NSW
Pacific cruise
Booked our cruise with Isabella Clarke yesterday. Isabella was very friendly and explained everything to me. We booked after friends of ours had booked and she was able to accommodate us all together. Thank you Isabella.
1 comment
Customer ServiceDiscover365
We are so pleased to hear that you are happy with your experience! Isabella will be happy to hear of your positive feedback as well. Thank you
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J SingRichmond-Tweed, NSW
Happy, helpful and amazing service!
Heather Shane was amazingly patient with us, explained everything in detail and could not be more happy for us in booking our cruise holiday - it was like it was her own! We loved the bonus price reduction and her endless advice about the ship answering all my inquisitive questions. Awesome, awesome work!
1 comment
Customer ServiceDiscover365
Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Heather know of your comments and we can’t wait to help you book your next holiday!
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Trina T.South East Queensland, QLD
Heather Shane - great service
The deal was fantastic, turnaround contact time was excellent. Most impressed with Heather - very knowledgeable and offered us an excellent deal. Can’t wait to cruise the South Pacific on our Balcony. Sincere thanks to a great travel agent.
1 comment
Customer ServiceDiscover365
How fantastic! We are pleased to hear that you are happy with your experience! Heather will be happy to hear of your positive feedback as well.
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Trip away
Isabella Clarke great communicator friendly and excellent service. No extra hidden cost all details upfront. Hopefully I’ll go through them again. On our way to pacific islands 2021 with carnival cruise
1 comment
Customer ServiceDiscover365
Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Isabella know of your comments and we can’t wait to help you book your next holiday!
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Garry GSydney, NSW
- 2 reviews
A great and friendly experience.
Great service, friendly staff, our group booked a 10 night cruise to the Pacific for 2021. After final arrangements, our price was reduced which was an added bonus. The trip was confirmed very quickly. Garry G
1 comment
Customer ServiceDiscover365
How fantastic! We are so pleased that you are happy with your experience and we hope you enjoy your well deserved holiday!
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BillFSouth East Queensland, QLD
Cruise No. 2
Both my wife and I are in the mature years of life and therefore sometimes when dealing with company consultants we find some difficulty in understanding just what we are being told. During the booking of this cruise I required to make contact with Heather Shane who handled my ignorance with skill and professionalism. I also find that I share the comments of a previous client, "TinaP" on the subject of joining fee etc. Thank you Heather for your patience, skills and service.
1 comment
Customer ServiceDiscover365
Thank you for taking the time to provide your feedback and we are pleased Heather was able to assist you. We will be in contact with you to discuss the joining fee.
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Great Customer Service
Darren was very helpful, found us a great deal and explained everything well. The family and I are all very excited and looking forward to our Cruise. Even after booking he is still very accommodating with any questions that I have.
1 comment
Customer ServiceDiscover365
We are pleased to hear that you are happy with your booking and that Darren was most accommodating.
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Great efficient service
I was told that there would be a fee for paying with a credit card and that I would be required to pay an annual fee of $59 to join up (not sure what to). Isabella was very willing to find answers to all my questions and was very quick to get back to me with the answers. She should perhaps watch her language a little, especially as the phone calls were all recorded. I know it is frustrating when the computer does not react as quickly or with the information required, but one has to remember that the call is recorded and the client is on the other end of the phone. I am now very much looking forward to my European/Mediterranean cruise in July.
1 comment
Customer ServiceDiscover365
Thank you for your feedback. We do have an annual subscription we offer to our members that includes extra benefits to the program; we can send through some information for you which can also be found... Read more
on our website. We are pleased that you have been able to book and that you are looking forward to cruise in July and we are sorry to hear that our agent wasn’t to the high professional standard that we expect. We understand that the agent has since reached out to you to offer an apology and we would also like to apologise and hope that you do come back to book many more holidays in the years to come. Thanks again and bon voyage!!Similar opinion? Write a review on ieatwords.com.au!
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Customer ServiceDiscover365
Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Isabella know of your comments and we can’t wait to help you book your next holiday!