Listing monitored by Dodo

Reviews

  • Transparency
    4.3 (18)
  • Customer Service
    4.5 (22)
  • Rates and Fees
    4.1 (21)
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So far so good!

published

its only been 1 week since I started using Dodo, the sim arrive after 2 days of ordering it, activation swiftly done, I get good network coverage from my home in Sydney. for $30 I get 40gb and 200mins International calls. paying bpay give a surcharge of $2.50 per payment receive, which is crap.



Customer Service
5/5
Rates and Fees
5/5
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Change over made easy

published

Electricity and mobile. Set up and exchange seemed easy. Used you before previously. Always slow on sending invoices hopefully improved. I should be able to see the situation on line at any time, hopefully this has happened.

Incentivised Review No
ServicesElectricity
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Murray
MurrayHunter Region, NSW
  • 2 reviews

Seamless service

published

Provision of service is very good.
Billing leaves a lot to be desired as there are delays in invoicing and sometimes the invoice does not appear when I log in to the web site. I would prefer monthly billing.

Customer Service
4/5
Rates and Fees
4/5
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Çhris L.
Çhris L.Southwest, VIC

back to dodo.

published

dodo has been able to offer a reasonable price for feed in tariff, hope it continues, also very reasonable supply charge and kwh price. After much comparing the choice was quite simple.

Customer Service
5/5
Rates and Fees
5/5
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observer
observerSydney Surrounds, NSW
  • 42 reviews
  • 48 likes

Just changed from AGL to Dodo Power (Electricity)

published

I'm just in the process of changing over from AGL to Dodo Power (Electricity), so I will be updating this review after a few months to indicate how I'm finding the service from Dodo Power.

Transparency
4/5
Customer Service
4/5
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Zack
ZackSouth East Queensland, QLD

Great service

published

The Automative system for overdue payment reminders will confuse you, but if you have recently changed your details you need to remember that even whilst the payment is processing dodo will send overdue reminders almost everyday. Other than that, great service nbn in our area, unfortunately we could only get the lowest connection speed so somehow we got signed up to the highest and paying a premium but this was fixed within 5 days of starting our nbn with dodo.

Transparency
5/5
Customer Service
5/5
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Kaukau
KaukauGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

BEST PRICE on the market for the gas, electricity and NBN at the time that I signed up

published
Transparency
5/5
Customer Service
5/5
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Wendy Z.
Wendy Z.22 May 2022
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Dedicated to Customer Service

published

I called Dodo Power and Gas to sign up as a new customer. I was served by Jay - he was excellent. Explained to me the rates and steps, and managed to get his manager to waive off my connection fee. When I said I wanted to reconsider my options, he organized a call back after hours to ensure he could follow through with my request. Great customer service, Jay!

Transparency
5/5
Customer Service
5/5
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Sultan
SultanSouth East Queensland, QLD

Satisfied

published

In the beinning my connection configuration was not correct, than I called for correct confirmation. Didn’t hear anything. At the end I called again for correct configuration. Yes o o

Transparency
3/5
Customer Service
3/5
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Mario
Mario Greater Melbourne (Inner), VIC

Excellent prices & Great customer service

published

DODO prices cannot match any other dealers, easy to understand great customer service and knowledge of the product, I've even told family & friends to join DODO for their electricity thanks

Transparency
4/5
Customer Service
4/5
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Bvari
BvariSouthwest, VIC

Too early to tell

published

Power was activated pretty much straight away but Gas has taken longer so it is all still too early to rate. I have not had any other issues with NBN internet and 2 mobile phone services. Gas and Electricity where included in a bundle which helped reduce costs for us. Thank you Dodo

Transparency
4/5
Customer Service
4/5
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Chris Sloper
Chris SloperMetropolitan Adelaide, SA
  • Verified

Good at the moment

published

Sign up was very good but my first bill did not reflect what I signed up for it took me several phone calls to sort it out speaking to several staff promising to get back to me before it was sorted out and i got a 40 dollar credit? iam resonably happy now

Incentivised Review No
ServicesElectricity
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Zed
Zed
  • 2 reviews

Customer set up was hassle free and on time.

published

Very good service at a great competitive price. Customer set up was hassle free and on time. Would recommend if your after value for money for product and services connect with DODO.

Transparency
5/5
Customer Service
5/5
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Raymond M.
Raymond M.Illawarra, NSW
  • 2 reviews

A competitive Australian company for internet and power

published

Electricity supplier change. It took one billing cycle. No change to the power provider, but I have 11.6 cents feed in tariff on power I generate, 4.6 cents per KWH more than Powershop.

Transparency
5/5
Customer Service
4/5
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Electricity supply

published

I changed to Do Do for Electricity supply because of the cost. I am now considering surveying the market because the cost form Do Do has blown out beyond what I was paying previously.

Transparency
4/5
Customer Service
5/5
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Page 1 of 2

Questions & Answers

Roy Fillery
Roy Filleryasked

origin quoted me 72.56 a day and 22.50 per kw/hr
How does this compare with your latest plan at present it is much lower than my charges of 99.61 and 34.31 .Please do some thing I have been with you a very long time.
Yours
Roland

No answers
siri
siriasked

I am looking for your prices on LPG gas supply (13.5Kg bottle) to home, I am currently dodo NBN and mobile customer. I am in Brisbane.

No answers
RockManDo K.
RockManDo K.asked

Could you explain how your company is not an offshore based front company extorting Australian customers?
Do you have onshore management in Australia.?
Do you have Australian staff that are not credit management?
Do you provide an onshore based complaint resolution team that is not third party?
As an offshore based company what are our security garentees regarding privacy, complaints and resolution services.

1 answer
Chris Sloper
Chris Sloper

It has its head office in Melbourne so I have guess its austalian

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Details

CategoryEnergy Providers
Services ProvidedElectricity
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