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Dodo Power & Gas
So far so good!
its only been 1 week since I started using Dodo, the sim arrive after 2 days of ordering it, activation swiftly done, I get good network coverage from my home in Sydney. for $30 I get 40gb and 200mins International calls. paying bpay give a surcharge of $2.50 per payment receive, which is crap.
Change over made easy
Electricity and mobile. Set up and exchange seemed easy. Used you before previously. Always slow on sending invoices hopefully improved. I should be able to see the situation on line at any time, hopefully this has happened.
- 2 reviews
Seamless service
Provision of service is very good.
Billing leaves a lot to be desired as there are delays in invoicing and sometimes the invoice does not appear when I log in to the web site. I would prefer monthly billing.
back to dodo.
dodo has been able to offer a reasonable price for feed in tariff, hope it continues, also very reasonable supply charge and kwh price. After much comparing the choice was quite simple.
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- 42 reviews
- 48 likes
Just changed from AGL to Dodo Power (Electricity)
I'm just in the process of changing over from AGL to Dodo Power (Electricity), so I will be updating this review after a few months to indicate how I'm finding the service from Dodo Power.
Great service
The Automative system for overdue payment reminders will confuse you, but if you have recently changed your details you need to remember that even whilst the payment is processing dodo will send overdue reminders almost everyday. Other than that, great service nbn in our area, unfortunately we could only get the lowest connection speed so somehow we got signed up to the highest and paying a premium but this was fixed within 5 days of starting our nbn with dodo.
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- 3 reviews
- 1 like
BEST PRICE on the market for the gas, electricity and NBN at the time that I signed up
Currently the cheapest utility rates on the market when combined with NBN (100/20 - $70month). The internet quality and continuity is good and adequate for our needs. However, there is a connection fee BUT ask for this to be waived.
In the past there have been ADSL2+ connectivity issues, which once took 3 months to receive a service and every other time there was always a wait. However, the NBN was connected quickly and the service has been good. I will admit that when I rang to request my username and password that, the customer service repre...
Read moresentative wasn't able to provide me those details and needed to go through the entire process, which commences with "what lights are on the modem". That conversation was short and terse on my behalf and the call was conveniently disconnected. When I rang back, I specifically stated what I did and did not want and asked to speak to a person who could bypass the initial troubleshooting stages to provide me with my username and password details. I'm happy to report that's exactly what I got. I'm also happy to report that in the past I've needed to provide the "what lights are on the modem" and thanks to Dodo technical support, I learnt how to login into the modem, check for connectivity and even complete the appropriate port information to connect to the internet.Related Articles
Dedicated to Customer Service
I called Dodo Power and Gas to sign up as a new customer. I was served by Jay - he was excellent. Explained to me the rates and steps, and managed to get his manager to waive off my connection fee. When I said I wanted to reconsider my options, he organized a call back after hours to ensure he could follow through with my request. Great customer service, Jay!
Satisfied
In the beinning my connection configuration was not correct, than I called for correct confirmation. Didn’t hear anything. At the end I called again for correct configuration. Yes o o
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Excellent prices & Great customer service
DODO prices cannot match any other dealers, easy to understand great customer service and knowledge of the product, I've even told family & friends to join DODO for their electricity thanks
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Too early to tell
Power was activated pretty much straight away but Gas has taken longer so it is all still too early to rate. I have not had any other issues with NBN internet and 2 mobile phone services. Gas and Electricity where included in a bundle which helped reduce costs for us. Thank you Dodo
- Verified
Good at the moment
Sign up was very good but my first bill did not reflect what I signed up for it took me several phone calls to sort it out speaking to several staff promising to get back to me before it was sorted out and i got a 40 dollar credit? iam resonably happy now
Review collected in partnership with Dodo
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- 2 reviews
Customer set up was hassle free and on time.
Very good service at a great competitive price. Customer set up was hassle free and on time. Would recommend if your after value for money for product and services connect with DODO.
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- 2 reviews
A competitive Australian company for internet and power
Electricity supplier change. It took one billing cycle. No change to the power provider, but I have 11.6 cents feed in tariff on power I generate, 4.6 cents per KWH more than Powershop.
Electricity supply
I changed to Do Do for Electricity supply because of the cost. I am now considering surveying the market because the cost form Do Do has blown out beyond what I was paying previously.
Questions & Answers
origin quoted me 72.56 a day and 22.50 per kw/hr
How does this compare with your latest plan at present it is much lower than my charges of 99.61 and 34.31 .Please do some thing I have been with you a very long time.
Yours
Roland
I am looking for your prices on LPG gas supply (13.5Kg bottle) to home, I am currently dodo NBN and mobile customer. I am in Brisbane.
Could you explain how your company is not an offshore based front company extorting Australian customers?
Do you have onshore management in Australia.?
Do you have Australian staff that are not credit management?
Do you provide an onshore based complaint resolution team that is not third party?
As an offshore based company what are our security garentees regarding privacy, complaints and resolution services.
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Details
Category | Energy Providers |
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Services Provided | Electricity |
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