Dux Airoheat D2FH00000C (page 2 of 6)

Was not sure how well the poor reviews of this product reflected reality so decided to take a chance. Installed DUX Airoheat in May 2010. Shortly after, the electronic controller failed and was replaced under warranty. Since then it worked well continuously without any issues. But just a few days ago, warm water started leaking at a high rate from the top of the tank. Checked and confirmed the tank has sprung a leak. Looks like the 5 year warranty on the tank really means it is only designed to last no longer than 5 years. Definitely will not be buying DUX again.

Moved into our new house end of 2010 with the all new Dux Aeroheat. Now we have a system that is failing, with a tonne of rust and soggy white bits coming out the system when it had been flushed. Spoke to Dux and they said, we stand by our 5 yr warranty. Guess what, im just out of warranty. Buyer be warned.

We bought dux airoheat in 2009 and have had no end of problems with the valves and now a rusty tank and rusty showers, baths and washing! How can a system last 6 years! This experience has already cost us thousands in plumbers and looks like costing thousands more buying a new system!

I will just say it had water leaks,and not reliable hot water. Now it's Has died. Of course it out of warranty now, it's disappointing that an Australian company can put out such a bad product. The DUX company should be shamed of them self.
WHAT A PIECE OF CRAP.

Bought one in 2009. Within warranty period I had to have it replaced as it leaked. Was only replaced with a reconditioned one. Now it is leaking, and plumber says it is the tank, yet again. A lot of money for a poor quality tank. Oh well, here we go again.

We had a Dux aeroheat installed in 2009 which was dated 15.10 2008. Some days the unit did not heat up after owning it for 6 months. Contacted Dux whom sent out repair man whom replaced fan and electrical board. He then charged me 280 dollars saying I was not covered by warranty. Complained to Dux and finally got money back. Fan has stopped kicking on 5 months after replacing. Manually start fan after showers. After 6 years the tank is leaking. I rang plumbers shop who sold unit to my plumber only to find tank is only covered for 5 years. For new heat pump this disappointing. Not happy with this unit .

Like many others we have a Dux Airoheat installed in 2009 which for it's price would expect it to last longer than it has. Over the past few years the cooling fins have been regularly icing up and stopping the fan from spinning, the only way that this can be fixed is to switch it off at the power board and wait for the sun to melt the ice. The water temperature has been increasing over time and is now scalding hot causing the pressure release valve to regularly open expelling the contents of the hot water cylinder down the drain. Not very happy with the purchase and will not be buying Dux or recommending them in the future.

Everything started Ok, had it installed in 2009.
3 years later the heat logic controller broke. After I contacted Dux they told me it wasnt covered by warranty and referred me to a repairer. $400 later the hot logic unit was replaced(he said it was a common problem and he did heaps of the same replacements on these units). 1 year after the release valve needed replacing, a year after that the thermostat board needed replacing. Now I have water gushing out of the bottom of the hot water unit so it seems it is now finally dead!

Purchased a DUX Airoheat 250L unit in Dec 2009 for $3500.
Noticed a brown rusty water stain a few weeks back at bottom of the tank and had a plumber look at it today.
To my shock and disbelief he said he thinks the tank has rusted out.
I expected we would get at least 10 yrs of use from this unit for such a big outlay.
Although the warranty has expired by just over 1 year, this seems to fail the ACL test of reasonable expectation of product life-span

Bought a Dux Airopump in 2009 as our house doesn't have gas and electric heat pumps were the best suggested option. Research suggested that it was also economical.
After 6 years (only 1 year past the warranty, which by consumer law I would not consider continuing to be of quality a reasonable time after the warranty period) the tank ruptured after turning the mains off and on after replacing a tap washer). Annoying poor customer service from Dux - got a "too bad so sad" attitude, which inspires me to both never consider a Dux product again, but to inform my networks. Poor customer service, crappy product- avoid like the plague.

I'm an electrical contractor. My dux is 6 years old has had 2 new start run capacitors and now the fan motor has an open circuit on the start winding. Very disappointed.

My unit is just out of warranty and has been deemed by my plumber as needing replacing. We had it serviced to replace the tempering valve about 3 months ago and the plumber simply could not remove the anode. This week we had NO hot water through any of our taps. A plumber opened the unit and found that bits of corroded anode had blocked valves. He managed to remove the anode (after 3 hours at my cost) He informed us that the thread on the inlet and outlet were partially eaten away and very corroded. We were advised that we should replace the unit as soon as we can afford it. This is simply not good enough after only 5 years. We are pensioners trying to do the right thing and now have to fork out another $2000 to have hot water.

Moved into my new home in 2009 with this Dux heat pump. After moving in i was without hot water multiple times. Yes it was fixed under warranty multiple times, the whole inside was replaced, condenser included. It worked for a while & had to have more parts replaced. It has never been very efficient. Now it keeps running all the time & my backyard is flooded with hot water. Not good. Definitely not cost effective with high electricity costs & we have water restrictions at the moment & its wasting water. Not a good investment.