Dux Airoheat D2FHG4HW0C

New home was built in 2014, with this system installed. Airoheat pump worked fine until tank sensor stopped working on just over 5 years usage and was unrepairable. We were told a new system was our only option, and quoted around $3800. As the unit had not been used for more than 6months due to us travelling, this was an unacceptable outcome. We applied under Duxs fair go policy to replace the unit. Thank you to Dux for providing a new Airoheat Pump and standing by your product. We are very happy with the outcome and would recommend your prompt after sales service. In our experience Dux listened and acted immediately on their customers behalf.

My neighbor has the same one installed a few years ago, recently it makes heavy noises day and night, my bedroom window is just next to it. I couldn't sleep when it runs.
I don't recommend DUX products.

Just under 2 years old and system died caused by a system defrost which leaked into the main control unit. Complete design fault but yet no warranty. What a joke

Purchased this heat pump hot water system 2011 with our new home. No hot water under high demand. In 2014 the electronics failed then in 2016 the tank failed after rusting. New system fitted under warranty but had to pay labor. It failed now 6/2019 and now refused warranty even though the tank has 10 year warranty. Not acceptable from an Australian co. I even asked for 1/2 and 1/2 but no. Don’t buy.

We have endured 2 of these pathetic heaters. First one started giving us rust after 4yrs then total tank failure at 5.5yrs.

Dux did replace under warranty and this second unit has lasted 2.5yrs.

I am currently dismantling this one to see what the hell is going on inside these tanks.

I am amazed that people don't research such an expensive item before purchasing!

Dux you should remove this item from the shelves!

Please watch the YouTube video and share as much as you can and we may save some poor soul from going through the same problem.

I have had 4 Dux units since 2005. The common problem was water leaks from the top. Always breaks down just after warrantee has expired a a few months! My third one leaked just after 3 years and was replaced by a new one which started to leak after 4 years. Gave them a call today but they said that it is not covered under warranty cos they included the 3 years from the previous one. So don't buy Dux, they don't last long!!!!!

Everyone deserves a second chance but when the same thing happens again and the company doesn't back it's product, it is time to take action. I am interested in a class action. I stripped down the replacement unit and it appears to me that the leak has been present for a long time. It did not become apparent externally as Dux have gone to great pains to seal around the cylinder which stops the leak showing for months or maybe even years. I am going to get a professional engineer's opinion.

This was installed with our brand new home....CONNECTED TO RAIN WATER.....called in the plumber 5 years 2 months after purchasing....water was leaking at bottom......actually the plumber found the root cause at the top of the tank..... corrosion everywhere....corrosion from leak was months or even years old.....it needs replacing.....NEVER EVER A DUX .....

New house. Runs RAIN WATER. A piece of [Word Removed].
Failed after 2.5 years of install. We'd been using it for two years. Energy bills were huge, constantly running and in South Australia that is a big stress. We got to the point of turning off the system and using the water until we needed to heat it up again to save on bills.

Beware if your building a new home and they specify a Dux, ask for an upgrade and install your own. Not worth the ongoing cost or replacement in two years...even if it is a cheaper initial outlay.

We'll never buy a Dux and wouldn't recommend to anyone else.

Nothing but trouble and expensive power bills due to it running almost constantly. The water got to lukewarm and in the end it gave up the ghost when out of it's short warranty period. No one could give us any idea of cost of repairs. Perhaps many hundreds or so? So we bought a new a standard element system running off peak. Power bill dropped considerably.

My daughter had similar problems with another brand of heat pump hot water service caused by frogs getting in to the works causing havoc to the demise of the frogs and the heat pump. Be very wary everyone!

stay away from this product!!!
Moved into my brand new house and within two weeks, the sensor in the actual water system is faulty and requires a completely new system.
Sure it's covered under warranty however, 5 days with no hot water! NOT happy is an understatement!!!
Called Dux to inform them how unacceptable having their device fail after 2 weeks installed... did they care you ask... hmmmm NO.

I wish I checked the reviews prior to buying it as I would have never have purchased it. After informing nearby neighbours and reading these reviews, it appears I'm not the only person having issues with their DUX hot water system!

WE installed d2fh00000c in 2010 the tank leaked 1 month before warranty ran out lucky for us unit was replaced for free by a d2fhg4hwoc which is now leaking from the top of the tank again (all my nice warm shower water running out onto the ground). This product is a piece of utter garbage and I don't know how any body could claim they are good for the environment when they only last a few years. The carbon footprint for producing these hideous units based on life span would be a Greenie's worst nightmare. It seems like an opportunistic company springing into existence just to take advantage of kevin Rudds rebate scheme.

Please don't go near this company. Absolutely awful from start to finish. Waste of money.
They're not interested in anything. This is just a heat pump that we use for having showers, which is hardly something that gets lots of wear and tear. It's a shockingly bad product. Avoid at all cost.

My controller failed almost exactly 2 years to the day I moved in to my new house. Understandably DUX has policies around proof of installation date, which unfortunately due to poor handover from the builder I could not provide. Even though the plumbing certificate showed the system being installed almost 1 month outside of the 2 year warranty period, DUX did the right thing and repaired the controller under full warranty very quickly. In my mind this is great customer service and based on this alone I would recommend the product.

Dux Airoheat came recommended by our builder on the Sunshine Coast, two faults at 13 and 14 months were the fan stopped the compressor kept running, technician came replaced Hot Logic Board and fan, at 37 months fan stopped, unknown to us, the compressor failed, service repair agent told us with unit now out of warranty, we should replace with new normal Hot Water Service, we have taken the Dux to the rubbish tip.

Trying not to use expletives. Useless in cold weather, no savings for us whatsoever, fourth repair in five years today. Only their technicians can service. $629 today for a fan and another electrical component, then told might last another two years. The rebate is obviously built in to the initial ridiculous cost. Avoid avoid avoid!

Absolutely disgusted. My system is only three years old and now won't turn on. Called Dux and without even looking at the machine they already know the problem and say it won't be covered. Contact person was rude and did not provide a solution. They are using people's need for hot water to blackmail you into fixing a machine at your own expense with the hope you won't follow up with fair trading. I certainly will be.