Please note that the Dyson DC65 has been renamed to the Dyson Ball Animal. No other changes to the product were made.
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Dyson Ball Animal DC65 Questions & Answers (page 2 of 2)
22 questions from our users
Donasked
Just used my DC65 for the first time and feel it is not up to Dyson standards; What are my options after only using this once? I would be keen to stick with a Dyson and I thought that buying the top of the range would be the best. Don
1 answer
Dyson Team ..Dyson
Hi Don,
Thank you for your question and we are very sorry to hear that you feel your new D65 Animal is not living up to your expectations.
At this stage we would recommend to contact our helpline on 1800 239 766 to discus this further. Our helpline is open Monday-Friday 8am-6pm and on the weekends 8.30am-4pm.
Best wishes,
Samuel
Facebook.com/Dyson
Jessie.Hasked
I recently purchased my DC65 animal and seem to be having issues with the handle/ wand part. It won't stay extended out when in use- is the suction causes the hose to keep retracting?
5 answers
Hey Jessie.H
I had similar problems and contacted Dyson about this their solution was the more you use it the looser it will be, mine still is stiff and makes it hard to use, I do find this a bit annoying, tho I wouldn't give up my Dyson..
Thanks Bel. Im not sure - it doesn't seem like it's tight, as it comes out fine when it is switched off. I can pull it out all the way quite easily. When you turn it on it sucks it back in again? And it pulls it back in so hard that the vacuum rolls backward toward me? Is that what yours did?
Hi Jessie, sorry I am not much help. My dyson us stuck in the cupboard. I can't use it despite my efforts in getting a response from dyson. I can't move the vacuum cleaner over the floor! I hope someone else is able to assist.
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